1. This presentation is stored on IBM Techdocs at the following url:
ProtecTIER Hot Topics including the 3.1.4, 3.1.8, and 3.2 announcements
Nancy Roper
IBM Americas Advanced Technical skills
October 2012
With Thanks to:
Avri Faibish Ron Herrmann
Michael Hirsch Melanie Poling Howie
Dennis Huff Anthony Abete
Kosta Mushkin Shay Akirav
Vu Tran David Bhaskaran
This presentation is stored on IBM Techdocs at the following url:

2. ProtecTIER Agenda ProtecTIER Software Releases Explained
Recent Enhancements
3.1.4: TSM Parser
3.1.8: Reports + Official IBM Development / Test / Support Channels
3.2: New Hardware (SM2/DD5) and CIFS FSI
Assorted Topics
Call Home
Technical Advisor Program
Long Term Stats Report Analysis Tool
TS7610 Install Videos
IBM i Data Collection Tool & Enhancements
Initialize on Expire
ProtecTIER Support Explained
Call to Action
3.1.11, Call Home, My Notifications
ProtecTIER

3. ProtecTIER Software Releases Explained

4. Software Release Naming Conventions
ProtecTIER Customer Specific Fixes
x.x.x.x
SupportLine will provide a special url to get customer specific code
Note: There are a couple of recent releases that did not follow the regular release naming conventions for various reasons (eg 3.1.8)
Post GA Releases
Typically include fixes only
ProtecTIER Fixes
x.x.x
ProtecTIER code can be downloaded from the
Fix Central website for most releases
GA Release
Typically include new function
ProtecTIER Code
x.x
ProtecTIER Manager
Redhat can only be delivered via CD due to licensing agreement. Your IBM Rep or BP can order it for you
Redhat Linux
TS3000
(aka TSSC)
ProtecTIER Server
The ProtecTIER “Release Notes” will tell you the required code levels for
ProtecTIER, ProtecTIER Manager and TS3000
© 2012 IBM Corporation

5. ProtecTIER Software Release Summary
GA Date
Release
Key Functions
August 29, 2008
V2.1
(Redhat 5.2)
Clustered Gateway (DD1)
March 6, 2009
V2.2
TS7650-AP1 Appliances
TS7650 Gateway DD3
TS3500 & LTO3 emulation
September 4, 2009
V2.3
1-1 Native Replication
May 28, 2010
V2.4.0
(Redhat 5.4)
Many-to-1 Native Replication (12-1)
LUN Masking
August 6, 2010
V2.4.1
TS7610 Appliance
December 3, 2010
V2.5
OST
Server Refresh DD4 (TS7650G and AP1)
8 Gbit Fibre
TS7610 Call Home
June 3, 2011
V3.1
Many-to-Many Native Replication (4-way)
Redhat Linux and Solaris Plug-ins for OST
10 Gbit Ethernet for OST on TS7650 Gateway & AP1
SNMP enhancements
Performance and RAS Improvements
Software Accessibility Compliance
Cluster Kit Refresh
© 2012 IBM Corporation

6. ProtecTIER Software Release Summary
GA Date
Release
Key Functions
Oct 26, 2011
V3.1.4
TSM Parser
Nov 23, 2011
V3.1.8
(Redhat 5.6)
ProtecTIER moved to standard IBM code / test / support channels
Service Report Granularity Enhancements
June 8, 2012
V3.2
CIFS File System Interface
TS7620 (SM2) and TS7650 DD5 hardware

7. ProtecTIER Software Version Compatibility Reference
For New Software Installations
Notes
Before enabling replication on DD1, an additional Ethernet card must be installed on the server. It is recommended to enable replication before upgrading to 3.1
Must provide qualified Emulex HBA card as per Support Matrix
Reminder: “Full” patch required for all new installations
Config/ Version
2.2
2.3
2.4
2.5
3.1
Diligent Generic
Yes
Yes 2
Yes (only with new cluster kit) 2
TS7650G DD1 VTL No
TS7650G DD3 VTL 1
TS7650G DD4 VTL
Yes (only with new cluster kit)
TS7650G DD4 OST
TS7650-AP1 DD3
TS7650-AP1 DD4
TS7610 VTL
Yes (called v2.1)
TS7610 OST
How to read this chart: Suppose you are re-deploying a ProtecTIER TS7610 VTL to your remote site and want to reload it with V3.1. This chart indicates that is possible.
Suppose you are re-deploying a ProtecTIER DD3 Gateway VTL and want to reload it with V2.5. This chart indicates that is not possible. You’ll need to load V2.4, then do an upgrade to V2.5 (see next chart)
© 2012 IBM Corporation

8. ProtecTIER Software Version Compatibility Reference
For Software Upgrades
Notes
Requires upgrade to Red Hat 5.4
Before enabling replication on DD1, an additional Ethernet card must be installed on the server. It is recommended to enable replication before upgrading to 3.1
RAS must be configured on v2.4 before upgrading to v2.5 or v3
Must provide qualified Emulex HBA cards as per Support Matrix
DD1 with only 4 Ethernet ports will fail to upgrade using v3.1.0.X , use v3.1.1.X or above instead
Config/ Version
2.3
2.4 1
2.5
3.1
Diligent Generic
Yes
Yes (must upgrade from 2.3)
Yes (must upgrade from 2.4) 4
Yes (must upgrade from 2.4 or 2.5) 4
TS7650G DD1 VTL 2
Yes (must upgrade from 2.2)
Yes (must upgrade from 2.3)
Yes (must upgrade from 2.4)
Yes (must upgrade from 2.4 or 2.5) 5
TS7650G DD3 VTL 3
Yes (must upgrade from 2.4 or 2.5)
TS7650G DD4 VTL No
TS7650G DD4 OST
TS7650 AP1 DD3
TS7650 AP1 DD4
TS7610 VTL
Yes (called v2.1)
Yes (must upgrade from v2.5)
TS7610 OST
© 2012 IBM Corporation

9. 3.1.4 Enhancements
TSM Parser

10. What is a ProtecTIER Parser – The Challenge
ProtecTIER shines when it finds large “matches” that can be de-dup’d
Some backup applications insert metadata into the backup stream which fragments the “matches” and hurts ProtecTIER performance and deduplication ratios
Parsers move the metadata to a side file so ProtecTIER can shine again

11. What is a ProtecTIER Parser – the Challenge (ctd)
On Day #2, there is a small change in the data
On Day #2, the matches that ProtecTIER finds are small and fragmented

12. ProtecTIER Parsers – What do they do?
ProtecTIER Parsers solve this problem by moving the metadata blocks to a side file (without deduping them), and leaving ProtecTIER with the customer data that should dedup well
Day #1 Data to be saved:
Day #1 Data sent to ProtecTIER (with MetaData inserted):
Day #1 Data After Parsing

13. ProtecTIER Parsers – Current Line-up
Commvault Parser
Available since IBM acquired ProtecTIER
Legato Parser
ProtecTIER /
Original Parser for Legato 7.4 / 7.5 / 7.6
(May / June 2010)
ProtecTIER / 2.5.5
Adjusted Parser for Legato
(August 2011)
ProtecTIER 3.1.9
Enhancement for Legato Parser
(January 2012)
TSM Parser
ProtecTIER onwards
(October 2011)
Note: At present, these are the only backup applications that add metadata and hence the only ones that need parsers

14. ProtecTIER Parser for TSM
Note: ProtecTIER has a parser enhancement for small file backups. Plan to go to this release or newer
ProtecTIER Parser for TSM
The TSM parser will run on all TSM saves from onwards. It does not have an on/off switch.
TSM users are encouraged to do some planning prior to upgrade
TSM Parser performance overhead is 3% or less
De-dup ratio will decline initially since none of the data will match initially
If your repository is more than 50% full or is growing quickly, then work with your IBM ProtecTIER contacts to assess whether there will be enough space during the ramp-up period
De-dup ratio will begin to increase as the older data that is poorly deduped expires off

15. ProtecTIER Parser for TSM – Who will Benefit?
What causes low De-dup Ratios?
Data with a high change rate
Fragmented data (aka “Old Data not Factored”)
Some Terminology
“Change Rate”
The usual change rate in the customer data
System Change Rate =
Change Rate +
Old Data Not Factored
“Old Data not Factored”
Fragmented data
1-3% of the data on a healthy system
10-15% of the data on a fragmented system

16. ProtecTIER Parser for TSM – Estimating the benefit
How do you estimate the benefit from the TSM Parser?
The impact to the overall factoring ratio should be proportionate to:
System Change Rate
Change Rate
Example:
A system with 20% change rate and 25% system change
rate will likely witness a 25% improvement in factoring
(eg only 5% of the data was fragmented)
( 20% + 5%)
= 1.25
20%
25%
DeDup
Improvement

17. ProtecTIER Parser for TSM – Estimating the benefit
Where do you get these figures from?
Ask Support to send you the ProcessCSV tool
it’s a Linux executable that will arrive via or via your PMR
Move it to a ProtecTIER directory
via a memory stick or via your network
Generate the ProtecTIER Service Report for each node (formerly known as the Problem Report)
See instructions in User Guide
Place it in the same directory as the Process CSV tool
Run the ProcessCSV command for each node
./processCSV <trace name> compressor.log.1.csv > output.csv
Replace <trace name> with a name for this trace – it will show inside the CSV
Replace output.csv with your choice of filename for the CSV file
Replace “1” with “2” to run the report for node 2 in a clustered ProtecTIER
Open the CSV and read off the required figures
They will be on the tab marked ProcessCSV_Node1 or ProcessCSV_Node2
Choose full day samples of data that include a typical mix of backups vs short windows

18. ProtecTIER Parser for TSM – ProcessCSV Output
People typically use the values in the “all” line or one of the “daily” lines
The system in this example has very little fragmentation
© 2012 IBM Corporation

19. IBM Development / Test Process Service Report Granularity
3.1.8 Enhancements
IBM Development / Test Process
Service Report Granularity

20. 3.1.8 Enhancements
Much Friendlier Install / Upgrade Process – Menu Driven
ProtecTIER is now part of the regular IBM Development, Test, Support Methodology
Notification of System Errors and Warnings
OST Performance Improvements

21. 3.1.8 Enhancements (ctd)
Six Variations on the Service Report are now available to reduce the amount of data that needs to be collected for certain scenarios (see next page for Details)
Delete Multiple Cartridges at once from the GUI or CL even while the ProtecTIER is running

22. ProtecTIER Service Report – Subsetted Data
In the past, only the full report was available. The time estimates shown are from a very large system but they will give an indication of the relative timings
Profile Name
Time to Collect
Report Size
Time to 500 KB/s
1) Default - Collects all system information reports and all log files from the either the last 4 days, or a maximum of 10 file entries, whichever comes first
1hr 40min
477MB
16 min
2) Performance - Used to troubleshoot performance-related issues
1hr 25min
452MB
15 min
3) Deduplication - Used to troubleshoot deduplication-related issues
334MB
11 min
4) Basic - Used when customer has an issue that requires a quick problem determination
1hr 10min
130MB
5 min
5) Monitoring - Used in cases where Support provides frequent summaries on the system's health and behavior
1hr 30min
169MB
6 min
6) Full - Collects all system information reports and all log files in their entirety
3hr
875MB
30 min
7) SystemView - Collect system information required to generate the system view html output
50 min
218KB
1 min
8) Hardware - Collects system X server hardware report (please shutdown all ProtecTIER services before collecting this profile)
7 min
533KB

23. Generating a Service Report
From the ProtecTIER GUI
From the ProtecTIER Service Menu
The GUI is tied up while the report is being created so many folks prefer to request it via the Service Menu

24. Upgrading to 3.1.8
and Beyond

25. V3.1.8 High Level Upgrade Process
The following steps outline the high level upgrade sequence– a customer procedure
For detailed step-by-step instructions, refer to the appropriate Software Upgrade Guide (eg 3.1.8)
Verify TSSC is at V or higher (upgrade if necessary)
Upgrade Red Hat to V5.6
Upgrade ProtecTIER SW to V3.1.8
Upgrade ProtecTIER Manager on the TSSC and customer workstation
<< You must have the physical licensed CD for this
Notes:
The procedure can be performed from any 2.4, 2.5, or 3.1 version
Concurrent upgrade is not supported in a cluster
Timing Estimates:
2 hours per node if Red Hat is being upgraded
20 minutes per node if Red Hat has already been upgraded

26. 3.2 Enhancements
TS7620 and TS7650 DD5
CIFS

27. Active-Active Cluster
Capacity and Performance
IBM TS7600 ProtecTIER® Deduplication Family
Gateway
TS7650
Highest Performance
Largest Capacity
High Availability
SMB Appliance
TS7620
High Performance
High Capacity
Flexible Storage
Good Performance
Entry Capacity
Very Low cost
Active-Active Cluster
Up to 2500 MB/sec save
Up to 3200 MB/sec restore
1 PB useable
Single Node
Up to 1600 MB/sec save
Up to 2000 MB/sec restore
1 PB useable
Single Node
Up to 150 MB/sec
11.8 TB (11 TiB) useable
Nominal Space Available = “useable” space * HyperFactor Ratio
Single Node
Up to 150 MB/sec
5.9 TB (5.5 TiB) useable
1 TB = decimal TB = 1,000,000,000,000 bytes or 1,000 GB (i.e. 10^12 bytes)
1 TiB = binary TB = 1,099,511,627,776 bytes or 1,024 GiB (i.e. 2^40 bytes)
© 2012 IBM Corporation 27 27

28. ProtecTIER Hardware Upgrades – TS7620 and TS7650 DD5
TS7620 Appliance
TS7650 Gateway DD5
TS7610 20 Appliance
Refresh: 3959-SM1  3959-SM2
Disk: Replaces 12x 1TB SATA drives with 12x 2TB NL-SAS
Processor: Replaces the L5410 Intel Xeon 4-core 2.33 GHz processor with an Intel Xeon E5645 Westmere 6-core 2.4 GHz processor
Memory: Replaces 24GB RAM with 48GB RAM
New motherboard
3958-DD4  3958-DD5
Processor: 4 x 10-core 2.26 GHz (Intel Xeon E7-4860) / 1066 MHz memory access 130 W
New motherboard

29. Single node only initially
Protocols Available
OST / IP
Backup servers
NetBackup
Node A
Node B
SMB-CIFS / IP
Backup servers
TSM (Windows)
NetBackup (Windows)
Backup Exec (Windows)
CommVault (Windows)
Networker (Windows)
2 VMware Backup Apps (coming soon)
Node A
Single node only initially
Backup servers
TSM
NetBackup
IBM i (BRMS)
CommVault
Legato
etc
VTL / fibre
Node A
Node B
For the detailed list of supported backup applications, platforms and releases, please see the following url:

30. Performance by Protocol – TS7650-DD5
Backup servers
Backup servers
Backup servers
VTL / fibre
OST / IP
SMB-CIFS / IP
Node A
Node A
Node A
Single node only initially
DD5 (MB/sec)
Single Node
Dual Node
Save
1600
2500
Restore
2000
2800
Single Stream
150
140
Replica-tion
1700
DD5 (MB/sec)
Single Node
Dual Node
Save
1300
2200
Restore
Single Stream
130
110
Replica-tion
1600
1700
DD5 (MB/sec)
Single Node
Dual Node
Save
875
- - -
Restore
Single Stream 60
Replica-tion
1600
Performance Figures shown are a combination of product specs and measured values.
The figures may be adjusted as we gather additional performance data from our early adopters

31. Performance by Protocol – TS7650-DD5
Backup servers
Backup servers
Backup servers
VTL / fibre
OST / IP
SMB-CIFS / IP
Node B
Node B
Node A
Node A
Node A
Single node only initially
DD5 (MB/sec)
Single Node
Dual Node
Save
1600
2500
Restore
2000
3200
Single Stream
150
Replica-tion
DD5 (MB/sec)
Single Node
Dual Node
Save
1300
2200
Restore
Single Stream
130
Replica-tion
1600
2500
DD5 (MB/sec)
Single Node
Dual Node
Save
875
- - -
Restore
Single Stream 60
Replica-tion
1600
Performance Figures shown are a combination of product specs and measured values.
The figures may be adjusted as we gather additional performance data from our early adopters

32. Performance by Protocol – TS7620
Backup servers
Backup servers
Backup servers
VTL / fibre
OST / IP
SMB-CIFS / IP
Node A
Node A
Node A
Single node only
Single node only
Single node only
TS7620
(MB/sec)
Single Node
Dual Node
Save
145
- - -
Restore
190
Single Stream 80
Replica-tion
120
TS7620
(MB/sec)
Single Node
Dual Node
Save
130
- - -
Restore
170
Single Stream
tbd
Replica-tion
120
TS7620 (MB/sec)
Single Node
Dual Node
Save
145
- - -
Restore
190
Single Stream
tbd
Replica-tion
120
Performance Figures shown are a combination of product specs and measured values.
The figures may be adjusted as we gather additional performance data from our early adopters

33. ProtecTIER Gateway Historical Performance
The TS7650 DD5 Servers announced on June 4, 2012 with ProtecTIER V3.2, provide a significant performance improvement for both single stream and overall throughput:
Single Node ProtecTIER
Dual Node ProtecTIER
Full System Performance
Backup
Restore
DD3, V2,4, VTL
500 MB/s
650 MB/s
1000 MB/s
1200 MB/s
DD4, V2.5, VTL
900 MB/s
1500 MB/s1
1600+ MB/s
DD4, V3.1, VTL
1400 MB/s
1610 MB/s
2000 MB/s
2300 MB/s
DD5, V3.2, VTL
1600 MB/s
2500 MB/s
3200 MB/s
Single Stream Performance
Single stream backup
Single stream restore
DD3, V2,4, VTL
60 MB/s
90 MB/s
DD4, V2.5, VTL
110 MB/s
DD4, V3.1 VTL
103 MB/s
126 MB/s
DD5, V3.2, VTL
150 MB/s
Open Systems Performance on Latest ProtecTIER Gateway Hardware and Software with optimum disk

34. ProtecTIER CIFS Supported Backup Applications
ProtecTIER CIFS Supported Backup Apps
Symantec Backup Exec Windows 2K8
Symantec NetBackup Windows 2K3 R2 32 bit
Symantec NetBackup Windows 2K8 R2
TSM Windows 2K3 32 bit
TSM Windows 2K8 R2
CommVault Windows 2K8
EMC Networker Windows 2K8 R2
Short Term Wishlist:
Quest vRanger
Veeam / vPower
CIFS = Common Internet File System
SMB = Server Message Block
They are synonyms

35. ProtecTIER CIFS Support
Backup Server #1
Backup Server #2
SAMBA SMB / CIFS
ProtecTIER File Systems
Local ProtecTIER
Backup Clients
Share #1: c:/abc
Share #2: c:/def
File System #1
16 Million Files on TS7650, 4 Million on TS7620
128 File Systems on TS7650, 4 on TS7620
Max Per Repository:
Max Streams per Repository:
TS7620: 64
TS7650-AP1: 128
TS7650: 256
Max Per File System:
256 TB Nominal Data
1 Million files
Share #3: c:/ghi
File System #2
File System #3
Share #3: c:/ghi
File System #128
. . .
Active Directory
Workgroup Directory
© 2012 IBM Corporation

36. ProtecTIER CIFS Support
Backup Clients
Active Directory
Backup Server #1
Backup Server #2
ProtecTIER File Systems
Local ProtecTIER
SAMBA SMB / CIFS
Share #1: c:/abc
Share #2: c:/def
File System #1
Share #3: c:/ghi
File System #128
. . .
Workgroup Directory
File System #2
File System #3
© 2012 IBM Corporation

37. ProtecTIER CIFS Support
SAMBA SMB / CIFS
ProtecTIER File Systems
Local ProtecTIER
Remote ProtecTIER
Share #1: c:/abc
Share #2: c:/def
File System #1
Remote Destination Directory (RDD)
(Read Only)
Cloned RDD for DR Testing
(Read / Write)
Remote Destination Directory (RDD)
(Read Only)
Share #3: c:/ghi
File System #2
File System #3
Share #3: c:/ghi
File System #128
. . .
Another ProtecTIER
File System #1
Remote Destination Directory (RDD)
(Read Only)
Cloned RDD for DR Testing
(Read / Write)
Workgroup Directory
© 2012 IBM Corporation

38. CIFS Disaster Recovery
For DR testing, read-only RDDs can be cloned via the ProtecTIER GUI to create a writable instance of the filesystems
Production Replication to the RDD can continue during the DR test
During a “real” disaster, the secondary ProtecTIER would take ownership (read / write) of the RDD during the failover, then hand ownership back during failback

39. ProtecTIER CIFS Replication
Most customers will likely do 1:1 replication
However, the following is possible
Up to 8 CIFs ProtecTIERs can be in the topology (no mixing VTL / OST / CIFs)
Each policy can replicate to up to 3 other sites … in the diagram,
repository 6 has 2 policies and replicates to 6 sites (3 per policy)
Cascading is not allowed … in the diagram,
ProtecTIER 2 is receiving replicated
data from ProtecTIER 1 but
replicating DIFFERENT data
(belonging to ProtecTIER 2)
to ProtecTIER 5 2 5 7 1 3 6 8 4
Each color represents a replication policy.

40. ProtecTIER CIFS Setup Outline
Install ProtecTIER V3.2 and build repository as with any new system
Configure network addresses & static routes (similar to OST setup)
Set up Authentication mode, and create users (for workgroup mode)
Create a CIFS Filesystem with the ProtecTIER GUI
Create a share for the filesystem with the ProtecTIER GUI
Share can be zoned to “all” Backup hosts or specific IP’s
Select the users permitted to access and with what permissions (read/write)
ProtecTIER configuration is complete. Now use the Backup Application to map the shares and start running saves
All steps are done via the ProtecTIER Manager GUI other than static routes configuration

41. Assorted Topics

42. IBM Total Storage Systems Console
ProtecTIER Call Home
To Confirm that you have Call Home running, contact your Hardware Support Group
IBM Support
IBM Total Storage Systems Console
(aka TS3000)
TSSC
Error
ProtecTIER
Customer

43. The Technical Advisor Program
Note: this is different from the “Technical Advocate” program
New ProtecTIER customers will be assigned a Technical Advisor who will work with them throughout the initial warranty period
New in Nov 2011
Welcome / Intro Call
Assist with installation planning / coordination
Consult on Software Updates
Monitor PMRs to ensure proper attention and escalation if necessary
Advise on product news of interest
to the customer
Service can be continued for a fee once the initial warranty period ends
Hardware and Software Maintenance are a pre-requisite

44. ProtecTIER Long Term Statistics Report Analysis Tool
Turn the Report into Helpful Graphs
Ask your IBM ProtecTIER contact to get you a copy of the tool. It’s an XLS file. (He may call it the “Norm St Pierre Tool”)
Generate the Long Term Statistics Report or the Backup Statistics Report on your ProtecTIER and save on your hard drive
Open the Analysis Tool in Excel.
Follow the directions on the next few pages to pull your report into the tool and look at the graphs.

45. ProtecTIER Long Term Statistics Report Analysis Tool
New Version of the Tool Recently Available
Supports two input types
_all_statistics.csv and
_backup_stats_report_statistics.csv
Merges files from 2 nodes of a cluster
Selecting ‘Summarize Daily’ has no impact on run time
Allows charts to be created without forcing an Import
Provides validation checking on Date Range selection
Allows all data to be imported even if requested data range is a subset
Data for Summarize Daily is always collected
Some charts are broken into two charts if Merge Cluster is selected
Provides ShortcutKeys for frequently used actions

46. ProtecTIER Long Term Statistics Report Analysis Tool
Create Long Term Statistics Report
Cartridge Query Tool
Create Service Report
Create Interim System Statistics Report

47. ProtecTIER Long Term Statistics Report Analysis Tool

48. TS7610 Installation Videos
Come Find us on IBM Storage's YouTube Channel
TS7610 Hardware Installation:
How to install IBM System Storage TS7610 ProtecTIER Appliance hardware
TS7610 Software Installation:
How to install and configure IBM System Storage TS7610 ProtecTIER Appliance software

49. Brand New! Tape / ProtecTIER Sizing Report from BRMS
Excellent for:
Monitoring / Analyzing ongoing Backup Performance
Sizing New Tape / ProtecTIER Environments
Once the PTF is loaded, BRMS will start tracking saves: try to apply the PTF several weeks before you need your first reports
Backups that run via Control Group (STRBKUBRM) will have full information
Backups that run via SAVxxxBRM will be bundled in the line labelled *NONE. Adjust the report times to try to isolate each save
Command details are on the next page
Available via the June 2012 BRMS quarterly PTF
June 2012 BRMS PTF
V5R4 SI46335 (Partial Support – see note)
V6R1 SI46339
IBM i 7.1 SI46340
Note: Reports for a V5R4 system must be created on a V6R1 or IBM i 7.1 system that is in the same BRMS network. Use the “From System” parameter
Use alongside the IBM i ProtecTIER Data Gathering Spreadsheet available at:

50. ProtecTIER / Tape Sizing Report from BRMS – The Command
The first time you run the report, change the first parameter to *CTLGRPSTAT and take the defaults for everything else
If there is a *NONE line at the end of the report, experiment with the start/end times to isolate the individual non-control group tape activity
If you just want to see one save, type the control group name here
If you have a V5R4 system, run the command from another system in the BRMS Network using the “From System” parameter

51. Tape / ProtecTIER Sizing Report from BRMS – Using It
System Name
Failed Saves
For a sizing, figure out the typical start time, duration, save size and speed of each save type
There have been 3 different tape operations that are not control group saves. Eg SAVxxxBRM, SAVxxx to a BRMS-enrolled tape, dups of saves that were not done via a control group. Their stats are all bundled in the first *NONE line for each date, and their volsers are on subsequent lines. Use your knowledge of the system to re-run the report with various start/end times to try to isolate the data for each operation.
© 2012 IBM Corporation

52. Initialize on Expire Commands
TSM
Define/Update Libr RELABELSCRATCH=yes
BRMS 7.1 or Earlier
BRMS Future Releases
Get the PTF Shown
Set the appropriate parameters as described in the PTF coverletter
Run STRMNTBRM
Virtual Volumes need to be mounted in the virtual drives.
This will become a parameter on the media class
June 4, 2012 BRMS PTF
V5R4M0 SI46335
V6R1M0 SI46339
IBM i 7.1 SI46340

53. IBM i / ProtecTIER Enhancement PTFs
DUPMEDBRM Compaction PTF (June 2010)
Remote Dups – moving tapes marked for dup (2011)
BRMS Parallel Save Performance (July 2011)
ProtecTIER Initialize on Expiry (June 2012)
PRTRPTBRM Report (June 2012)
15,000 Slot Library PTF (July 2012)
(see previous page)
(see previous section of this pitch)
See Appendix for Details and PTF #’s

54. Helpful Websites for IBM i and ProtecTIER:
List of ProtecTIER and Tape Resources for IBM i
Customers:
Partners:
IBMers:
BRMS Wiki
IBM i Tape & ProtecTIER Wiki
BRMS
© 2012 IBM Corporation

55. Helpful Websites for IBM i and ProtecTIER:
List of ProtecTIER and Tape Resources for IBM i
Customers:
Partners:
IBMers:
IBM i Tape & ProtecTIER Wiki
BRMS Wiki
ProtecTIER Releases tested on IBM i
Native and VIOS/NPIV Tape Attachment Support information
Save / Restore / Tape related PTF Information (eg Large Library PTF)
Group PTF Information
etc
BRMS Release Enhancements
BRMS “Enhancement PTFs”
New BRMS “Enterprise” Function
BRMS Course Dates
BRMS Group PTF #’s / dates
Save / Restore Group PTF #’s / Dates
Troubleshooting Docs –
DMPBRM , QTADMPDV
etc
BRMS
© 2012 IBM Corporation

56. ProtecTIER Support
Explained

57. How do I get support? Telephone IBM Support 1-800-ibm-serv
Ask for software support if you’re unsure whether the problem is hardware or software
Use the IBM Support Portal
My Notifications for product notices
Flashes/Alerts for important Information
Fix Central for code downloads, release notes
Software PMR Review/Update
Publications and Redbooks
One Stop Shopping for all your Support Needs!

58. IBM Support Portal
Setup

59. Customizing your IBM Support Portal
Go to
Wait for the white box
to pop up
In the left column, click a radio button to say how you want to select your products of interest

60. Customizing your IBM Support Portal
Choose the products from the left side that interest you (ProtecTIER of course!)
On the right side, choose the tab that you would like the Support Portal to open at
Click Continue

61. Creating a Userid for your IBM Support Portal
(Aside)
At some point while you are poking around on the IBM Support Portal, you will hit a function that you need to sign on for
If you don’t already have an IBM Support userid, then you can create one by clicking “Register Here”

62. Creating a userid for your IBM Support Portal
Create your IBM Support userid if you don’t have one already
Note for IBMers: this userid is different from your IBM Intranet ID, but the passwords from the 2 IDs can be synchronized
(End of the Aside)

63. IBM Support Portal
My Notifications

64. IBM Support Portal – My Notifications
Review your main Support Portal Page
While you’re here, set up your “My Notifications” and other electronic support services

65. IBM Support Portal – My Notifications
You will arrive automatically on the 2nd tab of the Electronic Support Menu
Scroll down, or click on the links for each of the 4 options
You’ll see a description of the function, plus a link to sign up for it
Sign up for this
This doesn’t include ProtecTIER
This shows you the withdrawn releases
This takes you back to the main tabs to sign up

66. IBM Support Portal – My Notifications - Sample
This is an example of the option for “My Notifications”
In this particular case, we are announcing the availability of for download and install.

67. IBM Support Portal
Support Lifecycle

68. IBM Support Portal – Support Lifecycle Example
Check this section to see the GA dates and end of support dates for the ProtecTIER Software

69. IBM Support Portal
Flashes and Alerts

70. IBM Support Portal – Flashes and Alerts
Return to the IBM Support Portal Home Page
Look at the “Flashes and Alerts” Section
The products on your interest list are shown there. Expand each to see the related Flashes and Alerts
This same option is on the first 4 tabs of the Support Portal
IBMers, Business Partners, and Customers will see different views of the Flashes / Alerts

71. IBM Support Portal – Flashes and Alerts
Here is a sample Flash (Alert)

72. Fix Central and Release Notes
IBM Support Portal
Fix Central and Release Notes

73. IBM Support Portal – Fix Central – What is it?
What Information Can you find on Fix Central?
What’s fixed in a release? Where’s the list of fixes by release?
What are the prerequisites for a Release? What are the prereqs for V3.1.8?
What release of RedHat is needed for a release of ProtecTIER?
Are there any new features in the release that I’m interested in?
Any additional documentation available?
Are there any restrictions and known issues for the release that I want to install?
Any compatibility issues?
Where do I find the code that I need?
Where do I find Fix Central?
Via the IBM Support Portal or

74. IBM Support Portal – Fix Central
Now go to the Downloads Tab
Your products of interest are shown in the “Downloads and Fixes” Section
Expand each product
Click on the product that you’d like to look at on Fix Central

75. IBM Support Portal – Fix Central
If desired, narrow the search to selected releases in the left sidebar
In the right panel, you will see the various code packages that are available and the link to the release notes for each

76. IBM Support Portal – Fix Central
Choose your download options

77. IBM Support Portal - Fix Central
Release Notes
ProtecTIER Code:
Plug-in for OST
PT Manager GUI code
PT Manager Server Code
Release Notes

78. IBM Support Portal – Sample Release Notes
Read through the release notes and other documentation several days before your upgrade
Call support with any questions
Notice that had a Red Hat Upgrade (code level 5U6). Red Hat upgrades must be delivered on CD due to the Red Hat licensing agreement. Order them via your IBM rep or Business Partner can’t be installed until the Red Hat upgrade is performed

79. Online Service Requests
IBM Support Portal
Online Service Requests

80. IBM Support Portal - Online Service Requests
You can review and update Software PMRs online.
Hardware PMRs are not available via this service
You need to self- register for this service by giving either:
Your Customer #
Your machine type and Serial #

81. Publications and Redbooks
IBM Support Portal
Publications and Redbooks

82. IBM Support Portal – Publications and Redbooks
ProtecTIER publications and Redbooks are easily accessible via the IBM Support Portal

83. Call to Action Upgrade to 3.1.12 or 3.2 or the latest release
Ensure Call Home is Running
Ensure you are signed up for My Notifications / Flashes
Consider getting a Technical Advisor

84. ProtecTIER Recap ProtecTIER Software Releases Explained
Recent Enhancements
3.1.4: TSM Parser
3.1.8: Reports + Official IBM Development / Test / Support Channels
3.2: New Hardware (SM2/DD5) and CIFS FSI
Assorted Topics
Call Home
Technical Advisor Program
Long Term Stats Report Analysis Tool
TS7610 Install Videos
IBM i Data Collection Tool & Enhancements
Initialize on Expire
ProtecTIER Support Explained
Call to Action
3.2, Call Home, My Notifications
ProtecTIER

85. Session Evaluations
ibmtechu.com/vp
Prizes will be
drawn from
Evals

86. 87

87. Other IBM i specific Information for ProtecTIER
Appendix
Other IBM i specific Information for ProtecTIER

88. BRMS DUPMEDBRM Compaction PTF
Exposes the COMPACT parameter so you can compact the physical volumes when you dup from ProtecTIER
TS7650
Virtual Tape Saves
are not compacted
so take 3x as much
virtual media (gained back with dedup)
Part of June 2010 BRMS PTF
V5R4: SI38733
IBM i 6.1: SI38739
IBM i 7.1: SI38740
This PTF has been around since June 2010 – most shops likely have it already, but may need to turn it on
IBM i
With PTF
With the PTF, DUPMEDBRM can request compaction so uses less media
Behavior:
V5R4: control via Data Area
Q1ADUPCOMP in QTEMP can be set to *FROMFILE, *YES, *NO
IBM i 6.1 / 7.1
COMPACT(*YES) is available
help text via web
For new IBM i 6.1 auto-dup feature, need to change command default on DUPMEDBRM to *DEV
Future releases:
COMPACT(*YES) will be available with regular help text
TS3500
Before PTF
Before the PTF, dups used the same compaction parameter as the source volume, so more physical media was needed
© 2012 IBM Corporation 89 89

89. BRMS DUPMEDBRM Compaction PTF - Ctd
When you run a save to ProtecTIER, if you leave the compaction parameter at *DEV, then IBM i knows you're sending the save to a virtual library and knows NOT to do compaction, since we want ProtecTIER to find the dups first and THEN run the LZ1 algorithm to do the compaction. When you do DUPMEDBRM you DO want to have compaction on the physical tape. However, prior to the PTF, the DUPMEDBRM command did not "expose" the compaction parameter ... it just assumed that you wanted the same compaction setting as you'd used for the original save. So in our case on IBM i, the physical tape dup took 3 times as long and 3 times as much media since it didn't get 3:1 compaction that is typical on IBM i
This PTF fixes the problem by letting you set the compaction parameter on the dup. You want to set it to *YES or *DEV. From V6R1 onwards, the PTF lets you actually see the compaction parameter so you can set it. At V5R4 you have to control it via a data area.
The details of the PTF are shown on the next page

90. BRMS DUPMEDBRM Compaction PTF – Ctd
Details are on the BRMS Wiki
In the left sidebar, choose “Devices”, “Virtual Tape libraries”, “ProtecTIER”, then choose this item from the list in the main panel
QTEMP/Q1ADUPCOMP
In V5R4, the COMPACT parameter on the DUPTAP command is being externalized via a data area in BRMS. This data area(QTEMP/Q1ADUPCOMP) is of length 9.
This would yield current behavior. (or if NO data area): CRTDTAARA DTAARA(QTEMP/Q1ADUPCOMP) TYPE(*CHAR) LEN(9) VALUE('*FROMFILE')
This would yield a *YES behavior (which is wanted on the TS7650 to physical 3584 tape) CRTDTAARA DTAARA(QTEMP/Q1ADUPCOMP) TYPE(*CHAR) LEN(9) VALUE('*YES')
This would yield a *NO behavior if needed: CRTDTAARA DTAARA(QTEMP/Q1ADUPCOMP) TYPE(*CHAR) LEN(9) VALUE('*NO')
This will only apply to the job that the DUPMEDBRM(s) is being run in, if the DUPMEDBRM is done in batch. The creating of the data area must be done in the batch job also.
In V6R1 and above, the COMPACT parameter has been added to the DUPMEDBRM command.
Notes:
1. The auto duplication feature available from V6R1 onwards will not directly support the new parameter on the media policy as not all the parameters are being put on this feature. However, by changing the DUPMEDBRM command default to *DEV for the Compact parameter, the behavior can be acquired.
2. PTFs SI38733 (V5R4M0) or SI38739 (V6R1M0) or SI38740(V7R1M0) or their superseding PTFs are required.

91. BRMS Support for Remote Dups to Physical
When BRMS writes a save, you can mark the tape for later duplication
Normally, BRMS does not allow you to move the tape offsite until it has been duplicated since this doesn’t make sense in a physical tape world
In the ProtecTIER world, if you are making physical tapes at your remote site prior to duplication, you want to be able “move” the tapes (eg do a ProtecTIER “visibility switch”) prior to replication. This PTF allows that function
The following PTFs or their superseding PTFs are required:
V5R4M0 SI42923
IBM i 6.1 SI42924
IBM i 7.1 SI42925
Remote Dup
Automation
For details, see the BRMS Wiki
In the left sidebar, choose “Devices”, “Virtual Tape libraries”, “ProtecTIER”, then choose this item from the list in the main panel

92. BRMS Support for Remote Dups to Physical - ctd
This function is turned on via a data area in current releases (up to and including IBM i 7.1), and will be added as an official BRMS command in future releases
To override a move policy to allow movement when a volume is marked for duplication:
CALL QBRM/Q1AOLD PARM('MOVMRKDUP ' '*SET ' 'move policy’ ‘Y’)
To remove the override for a move policy that allows movement when a volume is marked for duplication:
CALL QBRM/Q1AOLD PARM('MOVMRKDUP ' '*SET ' 'move policy’ ‘N’)
To display all overrides for move policies that allow movement
when a volume is marked for duplication:
CALL QBRM/Q1AOLD PARM('MOVMRKDUP ' '*DISPLAY ')
To remove all overrides for move policies that allow movement
when a volume is marked for duplication:
CALL QBRM/Q1AOLD PARM('MOVMRKDUP ' '*CLEAR’)
Remote Dup
Automation
Note: In releases IBM i 7.1 and earlier, there will be no synchronization of this behavior to other systems in the BRMS network. Each system wishing to use this new function will need to run the commands above. In releases following IBM i 7.1, this restriction will be removed

93. BRMS Parallel Save OPTBLK PTF
Many ProtecTIER customers use BRMS parallel saves to increase the throughput of their backups
BRMS Parallel Saves (both parallel-parallel and parallel-serial) have been using small blocks (32K) since the function was introduced in V4R4
The June 2011 BRMS PTF switches them to use large blocks (256K approx). This can improve parallel save performance dramatically, since it requires much less CPU to run the backup
SI42923 (R540)
SI42924 (R610)
SI42925 (7.1)
Possible BIG
Performance
Improvement
Customers who have tried parallel saves in the past and found them not helpful, should go back and retry once they apply the PTF

94. BRMS Initialize on Expiry function
By default, the ProtecTIER Virtual tapes are not cleaned up when they expire – the data is held on them until the virtual volume is re-written. This means that:
A lot of ProtecTIER space is tied up with data that is really expired. If there is a large scratch pool, this amount can be excessive
ProtecTIER de-dup ratios look really good since ProtecTIER doesn’t know these copies are expired
ProtecTIER cleanup will happen during the backup window when the expired tape is overwritten, which may impact backup performance
From V5R4 onwards, BRMS can ask ProtecTIER to scratch the virtual media when it expires, specifically when the STREXPBRM command runs to expire the tape in BRMS. This is typically run during daily BRMS Maintenance.
Note: the expiry process requires the virtual media to be mounted in a virtual drive
This allows the user to control when the ProtecTIER cleanup is done
Virtual Tapes
Initialize
on Expiry
The following PTFs or their superseding PTFs are required:
V5R4M0 SI45327
IBM i 6.1 SI45326 IBM i 7.1 SI45325

95. BRMS Initialize on Expiry function - ctd
This function is turned on via a data area in current releases (up to and including IBM i 7.1), and will be added as an official BRMS command in future releases
To turn on this option to initialize on expiration during STRMNTBRM: CALL QBRM/Q1AOLD PARM('INZONEXP ' '*SET ' 'media class' 'Y') To turn off this option to initialize on expiration during STRMNTBRM: CALL QBRM/Q1AOLD PARM('INZONEXP ' '*SET ' 'media class' 'N') To display all media classes that have this option turned on: CALL QBRM/Q1AOLD PARM('INZONEXP ' '*DISPLAY ') To remove all media classes that have this option turned on: CALL QBRM/Q1AOLD PARM('INZONEXP ' '*CLEAR ')
Virtual Tapes
Note: In releases IBM i 7.1 and earlier, there will be no synchronization of this behavior to other systems in the BRMS network. Each system wishing to use this new function will need to run the commands above. In releases following IBM i 7.1, this restriction will be removed
Initialize
on Expiry

96. BRMS PRTRPTBRM *CTRLGRPSTAT
This report is very helpful for analyzing your backup environment and sizing Tape or ProtecTIER
See details earlier in this presentation
June 2012 BRMS PTF
V5R4 SI46335 (Partial Support – see note)
V6R1 SI46339
IBM i 7.1 SI46340
Note: Reports for a V5R4 system must be created on a V6R1 or IBM i 7.1 system that is in the same BRMS network. Use the “From System” parameter

97. IBM i 15,000 Slot Library Enhancement
Tapes can be stored in many places in a tape library, collectively called “Storage elements”:
Slots
Convenience IO station
Tape Drives
Library Robotic Grippers
Historically, IBM i allowed up to 5,000 storage elements in a library or library partition
With physical tape, this was plenty for most customers, since most cartridges were stored offsite
With virtual tape, every virtual cartridge needs a slot, whether the main copy is at the home site or the replicated site. Hence 5,000 storage elements was restrictive
Once the max was reached, a new tape library, tape library partition or VTL was needed
This restriction is lifted by the following July 2012 IBM i PTFs
that increase the max library size to 15,000 storage elements:
IBM i 6.1.1: MF50093, MF55406
IBM i MF55409
15,000
Slots!

98. Special Notices
(The fine print!)