1. Creating Confident Leaders through Collaborative Learning
Emma Falkner

2. What I do Leadership Consultant
Work with managers and leaders in Local Government and Not for Profits
Solving problems around leadership, team performance and communication
(why you love working with leaders in local government and NfPs)
(this is your “proof” bit but keep it light).

3. Developing Leadership skills through AL
AM: Identify
PM: Listen to
a. What is Action Learning?
Some experiences of Action Learning
b. Key Principles
In relation to:
Apply 2 leadership techniques:
a. Listening
Collaborative learning
Confidence as leaders
a. Problem solving

4. What is Action Learning? – NOT this:

5. But more like this:
A group of 5 to 8 people who meet for a minimum of 6 half day sessions and by a process of listening, reflecting and asking questions they solve significant problems for themselves and the organisations they work for.

6. Key Principles: Everyone is equal (no egos)
Confidentiality is understood
Respect and understanding is paramount
Meetings are kept strictly to time
Problems are owned by individuals
There is no ‘fixing’ or ‘rescuing’ or ‘advising’
Problems are solved by:
LISTENING
REFLECTING
QUESTIONING
Action is taken
There has to be a trained Action Learning Facilitator

7. Key Leadership Skill - Listening

8. Being a good listener is absolutely critical to being a good leader; you have to listen to the people who are on the front line.
Richard Branson

9. What would be my response if my intent was to understand someone
What would be my response if my intent was to understand someone? Without the intent to reply?

10. Testing out our listening skills
How do I know when someone is listening to me?
How do I know when they are not?

11. Activity Find a partner Say hello – shake hands
Agree to be person A and person B
Person A
Speak for one minute, about the enjoyable part of their job
Speak for one minute about a current frustration
Person B
- Listen
- Paraphrase what you heard
Switch!

12. Key Leadership Skill – Solving problems
Write down your top 2 problems:
Problem 1
Problem 2
With your partner identify if these problems lie in your zone of influence or your zone of no influence

13. How does Action Learning foster collaboration and leadership?
When people trust, respect and understand one another collaboration naturally occurs
Action Learning is all about accountability – when 7 people bear witness to your stated action, it is 90% more likely that you will complete your action

14. Collaboration

15. After lunch…
From the horses’ mouth…....developing confidence as leaders and managers
Hear about a latest experience of action learning

16. Afternoon session Action Learning in Carms and Pembs Purpose
Measurements
Experience of participants
What are the ingredients for improved confidence and collaboration?

17. Action Learning in Carms and Pembs
TWO groups (7 in each)
Self-selected
Dec – April 2017
6 x half days – meeting in St Clears

18. Purpose Meet other managers Share and solve key issues
Develop confidence as leaders and managers
Collaborate

19. How do we measure the success of this group?
Tangible and intangible measures/changes

20. Organisational Measures/changes
Session 1
Session 6
Resignations
Sickness
Incidents
Complaints
Compliments
Problems I solve
Problems my team solve

21. Individual Measures/changes
What were they?

22. Confidence Stress Enabling others Fulfilled 6.2 8.4 3.7 8.2 6.0 7.2
7.0
8.0
Fulfilled 10

23. The AL group
Donna Area Manager 8 homes in Havordforwest and Milford Haven Dave Registered Manager 21 supported houses and a Community team in Pembs Tracy Co-owner and manager residential home in Tenby Wayne Residential Manager in residential home in Havordfordwest 3 other managers not with us

24. What are the ingredients for successful action learning?
Sharing problems and concerns
Listening and being heard without judgement
Taking ownership of problems
Solving problems within ones zone of influence

25. Results: Confidence as managers Trust among members
A sense of group identity
A shared sense of capability

26. If you are interested in Action Learning…
Mark your label with INTERESTED and put in the box when you leave
Chat to me at lunch!
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