1. Scotland’s Standards for Health and Social Services
Scottish Care
Glasgow, 12 May 2017

2. Why review? 2002 Standards only for registered services
23 sets of Standards for different service types
Care is changing
Human rights and wellbeing
Expectations increasing

3. 5 Principles Following public consultation
in 2015 the Principles were agreed
and signed by the Minister
in February 2016:
Dignity and respect
Compassion
Be included
Responsive care and support
Wellbeing

4. What’s new?
Based on needs of people experiencing care and support rather than settings being inspected
Human rights, wellbeing and empowerment expressed in plain and direct language
Person-centred: almost all start with “I…”
Individual outcomes rather than technical provider inputs
Designed for improvement, not compliance
Integrated systemic approach

5. Who’s affected? Apply across all health and social care settings
Every person, every time
Same high quality of care for all
Owned by people using and working in care
Replace and streamline previous Standards
Service and strategic level inspections
Support improvement and future innovation
Will need new ways of inspecting
23 to 7
2402 to 177

7. Scope

8. 5 Standards
Standard 1: ‘I experience high quality care and support that is right for me’
Standard 2: ‘I am fully involved in all decisions about my care and support’
Standard 3: ‘I have confidence in the people who support and care for me’
Standard 4: ‘I have confidence in the organisation providing my care and support’
Standard 5: ‘I experience a high quality environment if the organisation provides the premises’

9. 1. I experience high quality care and support that is right for me
“My human rights are protected and promoted and I experience no discrimination.”
“If my independence, control and choice are restricted, this complies with relevant legislation and any restrictions are justified, kept to a minimum, and carried out sensitively.”

10. 1. I experience high quality care and support that is right for me
personal care, this is carried out in a dignified way,
“I get the most out of life because the people and organisation who support and care for me have an enabling attitude and believe in my potential.”

11. 1. I experience high quality care and support that is right for me
“I am recognised as an expert in my own experiences, needs and wishes.” “I can be with my peers, including other people who use the service, except where this has been properly assessed as unsafe.”

12. 1. I experience high quality care and support that is right for me
Choosing my care and support
Choosing my care and support:
“I can choose from as wide a range of services and providers as possible, which have been planned, commissioned and procured to meet my needs.”

13. 1. I experience high quality care and support that is right for me
CExperiencing my care and support
Experiencing my care and support:
“My care and support meets my needs and is right for me.”
“I am in the right place to experience the care and support I need and want.”

14. 1. I experience high quality care and support that is right for me
CExperiencing my care and support
“I am enabled to live in my own home if I want this and it is possible.”
“I can be independent and have more control of my own health and wellbeing by using technology and other specialist equipment.”

15. 1. I experience high quality care and support that is right for me
Eating and drinking: “I can choose suitably-presented and healthy meals and snacks, including fresh fruit and vegetables, and participate in menu planning.”

16. 1. I experience high quality care and support that is right for me
“If appropriate, I can choose to make my own meals, snacks and drinks, with support if I need it, and can choose to grow, cook and eat my own food where possible.”

17. 2. I am fully involved in all decisions about my care and support
“I am empowered and enabled to be as independent, and as in control of my life, as I want and can be.” “My rights are protected by ensuring that any surveillance or monitoring device that I or the organisation use is necessary and proportionate, and I am involved in deciding how it is used.”

18. 2. I am fully involved in all decisions about my care and support
“I make informed choices and decisions about the risks I take in my daily life and am encouraged to take positive risks which enhance the quality of my life.”

19. 3. I have confidence in the people who support and care for me
“I experience people speaking and listening to me in a way that is courteous and respectful, with my care and support being the main focus of people’s attention.”
“If I experience care and support where I live, people respect this as my home.”

20. 3. I have confidence in the people who support and care for me
“I have agreed clear expectations with people about how we behave towards each other, and these are respected.”

21. 3. I have confidence in the people who support and care for me
“I can build a trusting relationship with the person supporting and caring for me in a way that we both feel comfortable with.”
“I experience warmth, kindness and compassion in how I am supported and cared for, including physical comfort when appropriate for me and the person supporting and caring for me.”

22. 3. I have confidence in the people who support and care for me
“I know who provides my care and support on a day to day basis and what they are expected to do. If possible, I can have a say on who provides my care and support.”
“I can understand the people who support and care for me when they communicate with me.”

23. 3. I have confidence in the people who support and care for me
“I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes.”
“My care and support is consistent and stable because people work together well.”

24. 4. I have confidence in the organisation providing my care and support
“I experience stability in my care and support from people who know my needs, choices and wishes, even if there are changes in the service or organisation.”
“I am supported and cared for by people I know so that I experience consistency and continuity.” 

25. 4. I have confidence in the organisation providing my care and support
“If I am supported and cared for by a team or more than one organisation, this is well co-ordinated so that I experience consistency and continuity.”

26. 4. I have confidence in the organisation providing my care and support
“I benefit from different organisations working together and sharing information about me promptly and I understand how my privacy and confidentiality are respected.”

27. Implementation Scottish Ministers Project Board
Implementation Advisory Group
Project Delivery Team
Workstream 1
- communications
Workstream 2
- workforce
Workstream 3
- planning and commissioning

28. Regulated care No big bang:
Phased approach from April 2018 starting with care homes for older people
Developing new ways of regulating collaboratively
Evolving joint strategic inspection with partners
Road testing new inspection products
Common currency

29. Regulated care Short term:
Assessing impact of care on people’s outcomes
Applicability of standards across integration
Medium to long term:
Following individual journeys
Inspecting the “messy joins”
Improvement support
Opportunity to recalibrate and redesign
Common currency

30. Non-regulated care Short term: Awareness raising Medium to long term:
Passporting
Quality assurance
Independent audit

31. Where can I find out more?

32. Scotland’s Standards for Health and Social Services
Scottish Care
Glasgow, 12 May 2017