1. Credit Control Process All Territories (SARL & LTD)
20/06/2017
Rosanna Bullivant (Digital Project Manager)

2. Introduction Glossary Payment Terms Processes Overdue Invoices
New Business – no payment terms
New Business – payment terms
Existing Business
Overdue Invoices
Golden Rules

3. Glossary Payment Terms On Account Immediate Payment (Pro forma)
Days to Pay (including End of Month –EoM)
Credit Limit
Minimum Payment Limit
Account Tokens

4. Payment Terms – UK Accounts
Credit
Rating (out of 100)
Payment
Type
Days to Pay
Credit Limit
Min. Payment Limit
71 – 100
(A)
On account
14/21/30/30EM
Yes
(B) 14
< 50
(C/D)
Immediate No

5. Payment Terms – All territories (not UK)
Credit
Rating (out of 100)
Payment
Type
Days to Pay
Credit Limit
Min. Payment Limit
51 – 100
(A/B)
On account
21/30/30EM
Yes
300
30 – 50
(C) 21
<29
(D)
Immediate No

6. New Business – no payment terms
Create new account on Bakewell
Do not request payment terms
(Sales/Ops)
Account will be created with
0 days to pay
0 credit limit
0 min. payment limit
(Credit Control)
Create Proposal and send to client for confirmation
Ask client for immediate payment
Process order as normal
Client can place order via website and pay immediately
Process order as normal

7. New Business – Payment terms
Create new account on Bakewell
Request payment terms
(Sales/Ops)
Credit Control receives an so they can:
Run Credit Check
Set payment terms
Create credit letter (UK only)
Send to Account Manager with confirmation and credit letter if applicable
(Credit Control)
UK ONLY
Send credit letter to client to sign
UK ONLY
Send signed credit letter back to Credit Control
Process order as normal
All territories except UK

8. Existing Business – Create or amend payment terms
Request payment terms in Bakewell
(Sales/Ops)
Credit Control receives an so they can:
Run Credit Check
Set payment terms
Create credit letter if required (UK only)
Send to Account Manager with confirmation and credit letter if applicable
(Credit Control)
UK ONLY if necessary
Send credit letter to client to sign
UK ONLY if necessary
Send signed credit letter back to Credit Control
Process order as normal
All territories except UK
** Please note that only when Accounts have run the credit rating and assigned payment terms, can the client account be opened

9. Invoice forwarded to AM to chase*
Overdue Invoices
Days
overdue
Dunning
Level
Action
Order 1
Yes
1-7 2
7-14 3 No
14-30 4
Invoice forwarded to AM to chase*
30+ 5
Debt collector

10. Golden Rules
When accounts are created in Bakewell – all billing details MUST be added correctly and kept up to date
If an account has 0 days to pay, we cannot offer pro-forma invoices at the moment. Use proposal and invoice once payment has been paid – UK only?
AM needs to help accounts chase for payment after 3rd Dunning Level sent out
Please help Accounts assign any unknown payments