1. The path to a Single Source of Truth.
Single Platform –
The path to a Single Source of Truth.
Good Afternoon Everyone, my name is Jerome Barrientos and it is an absolute pleasure to be here this Afternoon. KinCare is one of Australia’s Largest Privately owned In Home Health Care organisation that has presence across all states and the ACT. As an organisation, we keep elderly Australians living at happier at home for as long as possible. Today I am excited to share with you the KinCare story and our journey towards the Single Platform for our core system on Salesforce. I will go through the path we have taken, the reasons and more importantly I will delve in some detail about what we have built and finally I will highlight some of the key benefits and our largest challenge.
Jerome Barrientos
KinCare CIO

2. As an organisation our Mission…..
Our Vision…..
With this goal the types of services we provide are

3. Personal Care – Helping people with personal services such as showering,
Transport – Helping people get to where they need or want to go.
Nursing – Services in the home.
Telecare – using technology to help elderly Australians
Telehealth – delivering healthcare in the home through various technology solutions.

4. KinCare Cloud Journey PHASE 1 PHASE II PHASE III PHASE IV 2010 – 2012
Virtualisation, Infrastructure as a Service
PHASE II
BYOD – Cloud Application
Cloud Online Forms
PHASE III
Core System Transformation to the Cloud
PHASE IV
Single Platform
Our Journey in the cloud began …….
Describe this slide.
2010 – 2012
2012 – 2013

5. KinCare Salesforce Scope
Full Client Management
Full Employee Management
Full Core Business Scheduling.
Entire Award Interpretation for Payroll
Partial Financial Management and Invoicing
Procurement to Pay
The scope of Salesforce Covers 4 Main Areas
Clients
Employees
Service
Timesheet…..
Describe this in detail
Essentially this is the core of KinCare’s business with the rest of the items that support these stored and managed within Salesforce.
Key Integration for
Payroll
Finance

6. Chatter / Collaboration
KinCare’s Salesforce Stack
Web / Portal Mobile Social
Appexchange
Integration
Website / Mobile and Portal
Self Service e-Commerce Cases Payments/Invoices Forums
CRM
Service HR
Finance
This is one of my favourite diagrams to discuss the our Salesforce Stack. In this diagram our Business Platform is SF. (Describe)
On the left – App Exchange Product – Describe
And in the middle is our core function – CRM, Service, HR, Future Finance Describe)
We serve this information through the various Website / Mobile and Portal……
Importantly we connect Socially using the Markeitng Cloud – providing us the ability to define the digital journey of the customer.
On the righ hand side, we have significantly built integration with some of these vendors. I’ll have a slide with greater detail about this.
One area I wanted to particularly touch on is the Service Portion, where we undertake the care coordination activities……
Business Platform
Approvals / Workflow
SFDC Objects
Activity Management
Chatter / Collaboration
Security
Reports & Dashboards
Mobility
Integration / API
/ Calendar

7. KinCare’s Care Coordination Technology
Customer Self Service Portals, Tele-health
Employee Mobility Tools BYOD
Reach Stake Holders (Customers, Employees, other)
Describe…..
The corner piece of this is our mobility for our field staff…
Integrated Care Coordination Platform with Artificial Intelligence & Automation

8. Describe Mobile Solution.

9. KinCare Click Software

10. KinCare’s Salesforce Integration Map
I mentioned Earlier the Integration points……Some of these may be a bit difficult to read…but I wanted to convey the essence and the power of this platform to allow us to be able to integrate with so many other products, vendors, companies, and government agencies. The power of the API facility in Salesforce is large.

11. Benefits & Key Points Single Source of Truth Integrated Process
Identity Management
The single platform regardless of the pathways into our organisation through on platform CMS
Auto and Intelligent Scheduling – Core Business
The power of mobility for Customers, Employees, and Partners
Democratising Data Insights
Some of the key points.

12. Biggest Challenges
Change Process
Biggest Challenge

13. What is next for KinCare
Implementation of Financial Force.
Better utilisation of our Marketing Cloud.
Transitioning our Legacy Reporting from SQL into SFDC.
Whats Next.

16. Additional Content

17. CR Process
Development Manager has a Business Counterpart as a Salesforce Operations Manager
Salesforce Tool for CR and Project Management
Rigour Around CR Committee and Process
Well Defined CR -> Release Process

18. KinCare Development Source Code Control