1. © The Author(s) 2014. Published by Science and Education Publishing.
Table 1. A Comparison of the Fundamental Excellence Concepts of ISO and the EFQM
The Eight Principles of ISO
The Fundamental Concepts of the EFQM
Customer Focus
Leadership
Partnership Development
Involvement of People
People Development and Involvement
Process Approach
Management by Processes and Facts
Systems Approach to Management
Continuous Learning and Innovation
Factual Approach to Decision Making
Leadership and Constancy of Purpose
Mutually Beneficial Supplier Relationships
Public Responsibility
Result Orientation
Source: Russell (2000)
Abdulaziz Al-Ibrahim et al. Quality Management and Its Role in Improving Service Quality in Public Sector. Journal of Business and Management Sciences, 2014, Vol. 2, No. 6, doi: /jbms-2-6-1
© The Author(s) Published by Science and Education Publishing.