1. The fundamental concepts of Business excellence...

2. Leadership & Constancy of Purpose
Excellence is visionary and inspirational leadership, coupled with clear directions & constancy of purpose.

3. Customer Focus
Excellence is creating sustainable customer value and exceeding their expectations.

4. Results Orientation
Excellence is achieving results that delight all the organization's stakeholders.

5. Continuous improvement & Innovation
Excellence is challenging the status quo and effecting change by using learning to create innovation and improvement opportunities.

6. People Development & Involvement
Excellence is maximizing the contribution of employees through their development and involvement.

7. Management by Processes & Facts
Excellence is managing the organisation through a set of interdependent and interrelated systems, processes and facts.

8. Partnership Development
Excellence is developing and maintaining value-adding partnerships.

9. Corporate Social Responsibility
Excellence is exceeding the minimum regulatory framework in which the organisation operates and to strive to understand and respond to the expectations of their stakeholders in society.