Business Activity Monitoring Solution Demo

Business Activity Monitoring Solution Demo
Chih-Huan Tang Professional Services Chief Architect 03/2016

Agenda Presentation Title 2:00 PM Introductions and Agenda Overview
5 Mins All Participants 2:05 PM Architecture Overview Review of each product in the solution and the intended use cases for these products 10 mins Chih-Huan Tang 2:15 PM IT4IT alignment IT4IT (Open Group Standard) with a focus on the business value. Brief view on how the HPE solution aligns to the value chain and KPI's 5 mins 2:20 PM Application Performance Management Demos 1. Business Performance Management 2. SiteScope 3. Real User Monitor 4. Diagnostics 60 Mins 3:20 PM Break 3:30 PM Dashboards 1. BSM - Business Service Mgmt. 2. ITBA - IT Bus. Analytics 3. BVD - Business Value Dashboard 30 Mins 4:00 PM Infrastructure Management Ops Bridge Integration 10 Mins 4:10 PM Synopsis Summary view of how all tools work as a single solution 4:15 PM Question and Answer Session Expectation is this will be an interactive demo with Q&A as we go. Any remaining questions can be covered or we can discuss architecture and implementation planning questions 45 Mins 5:00 PM Scheduled End Time 1/20/2016

Application Performance Management Architecture Overview

Bringing it all together … with HPE BSM
automated user experience monitoring 2 “single pane of glass”  integrated cross-tier troubleshooting Auto-remediate with confidence 3 5 Root cause Biz Impact IT Analytics and reporting  optimize operational efficiency Automate event and incident lifecycles 4 6 Cross domain event/performance all fault and performance information to one place understand the business impact of problems 1

HP LoadRunner / Performance Center
The larger APM context HP BSM Service Health MyBSM SLM SHA drill down drill down RTSM BPM (active) RUM (passive) contribute monitors & metrics drill down drill down PROD TEST Diagnostics J2EE/.NET SiteScope reuse scripts metrics generate scripts drill down analysis HP LoadRunner / Performance Center

HP BPM – Architecture Place BPM inside and outside the firewall, external locations self-hosted or HP SaaS Application client balancer web app back user measure transactions BPM BPM switch deliver measurements VUGen (protocol) BSM SERVER record scripts deploy scripts QTP (GUI)

HP RUM – Architecture Tag web applications to monitor from real client browsers Instrument apps to monitor from real mobile devices Application Sessions Actions Transactions Tier Tier Tier client mobile balancer web app back user End user groups Locations Sniff traffic on web/app servers switch Sniff traffic from network (tap/mirror) Sniffing / Traffic Duplication RUM PROBE RUM ENGINE BSM SERVER

HP Diagnostics– Architecture
J2EE/.NET Agents instrument application and run inside application server process SAP requests and DB, MQ, Tibco, webMethods metrics collected remotely by Collector Diagnostics Server to mediate, provide UI, and to integrate with BSM / LR .NET J2EE client mobile DB, MQ SAP ABAP Diag Agent Diag Agent user Diagnostics Collector switch HP LoadRunner Diagnostics SERVER BSM SERVER

HP SiteScope – Architecture
Collect component utilization metrics Retrieve proprietary metrics of any type Monitor availability of components Measure responsiveness of silos / components client mobile balancer web app db user switch SiteScope BSM SERVER

Application Performance Management IT4IT Alignment

Detect to Correct value stream
Value streams Efficiency & Agility Finance & assets Intelligence & reporting Resource & project Governance, risk and compliance Sourcing & vendor Requirement to Deploy Detect to Correct Strategy to Portfolio Request to Fulfill IT Value Chain Plan Build Deliver Run Reference Architecture Support activities The “run” value stream is Detect to Correct At this point, the service has been deployed and the focus is on proactively preventing failures, and when a failure occurs to rapidly restoring the service. Detect to Correct helps your IT organization bring together IT service operations to enhance IT results and efficiency - and thus reduce your risk. IT seeks to detect issues and to correct them before impacting users Bringing together IT service operations to efficiently detect and correct issues before impacting users

Reference Architecture
Strategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correct Functional component This is an overview – focus on the fact that the reference architect exist. Not the individual boxes Functional components – are the technology components – demand management, or test management or incident management Smallest technology component that can stand on its own and be useful as a whole to a customer. Defined artifacts for input and output and it must have impact a key artifact Artifacts – information about your services – demand, test cases, incidents Required for managing end to end lifecycles and associated reporting and measurement Service model – backbone for relating artifacts to individual services, for example demand is related to a conceptual service, an incident to related to a CI in the CMDB Entity relationship – how artifacts are linked, for example and incident can impact many CIs and a CI may have multiple incidents Artifact Entity relationship Service model

Detect to Correct functional components

Detect to Correct – HP products
Operations Manager i Operations Analytics, Service Health Analyzer, Service Health Reporter, Operations Manager, SiteScope, Network Node Manager Operations Manager, Network Node Manager i, Business Process Monitor, Diagnostics, SiteScope, Real User Monitor, TransactionVision, Storage Essentials, OMi Target Connector, Glance Plus, Virtualization Performance Viewer Service Manager Service Anywhere Release Control Service Manager Service Anywhere Service Monitoring Event Incident Problem Change Control CMDB Diagnostics & Remediation Primary – represents that the product: • Is designated to manage the data artifacts associated with the functional component • Is capable of delivering most of the core requirements of the functional component • In general, is designed to holistically fulfill the functional component across all types of IT services • Does not mean that all required integrations exist. Services, partner or customer may be required to build integrations for some of the data artifacts or activities Secondary – represents that the product • Can facilitate aspects of this functional component but cannot manage the overall capability from a service perspective. • May manages some, but not the majority of key data artifacts for this functional component • Is capable of delivering some of the core features of the functional component listed, or delivers them for a narrow domain of IT services. For example, only works for servers or networks, not for all types of services. Universal CMDB Service Manager, Service Anywhere, Universal Discovery Operations Orchestration Server Automation, Network Automation, Storage Essentials, Database & Middleware Automation, Diagnostics Executive Scorecard, Adoption Readiness Tool, Services, Training, Live Network Primary Secondary

HPE Business Process Monitor (BPM)

Synthetic end-user monitoring from all locations
HP Business Process Monitor 1 Develop script or reuse testing script to quickly monitor applications Report and alert in centralized console and dashboard 4 2 Monitor from all locations 3 Verify key business service Synthetic user Switzerland Verify business service (script) Synthetic user Singapore (BAC Anywhere) Synthetic user New York Launch Script Txn1 Txn2 Txn3 Synthetic mobile user Singapore

Visualize - BSM Service Health top down dashboards

BPM Application Summary & Locations Report

Isolate - BPM Analysis Reports
Example of HP Business Process Monitor monitoring mobile applications Proactive monitoring Monitoring by emulating users, transactions and device Know before user’s are impacted Global health Monitor mobile application health from global locations

One picture worth a thousand words...
Error log : transaction error details and “snapshot on error” ‘'Snapshot on error’ (what a user would have seen!) When we show reports that include transactions errors, we click on the “camera” icon, we can see the “snapshot on error report” which is what the user would have seen when navigating this web page. In this case, the “Visa To Savings” transaction caused an internal server error. 20

BPM Component Breakdown
The main transaction breakdown components are as follows:

BPM Component Breakdown

HPE Real User Monitoring

Collect end user experience data from browsers or mobile devices
Real User Monitoring All Users, All Devices, All Locations Collect end user experience data from browsers or mobile devices Collect application performance data from the network at the web tier, app tier or database 1 2 2 Cloud services/ISP s Browser 1 Databases Web servers /Load balancer Mainframe Citrix Network Web services Application servers/ composite applications Mobile carriers Virtual / physical or hybrid environments Employees Employees/ Customers Mobile Firewall

Broad protocol support for network monitoring
HTTP Protocols HTTP/S Flash/ActionScript AMF SOA Protocols SOAP – HTTP Based WCF – TCP Based Mail Protocols IMAP POP3 SMTP Application Servers Citrix XenApp IBM WebSphere MQ Oracle Forms NCA SAPGUI Database Protocols IBM DB2 Microsoft SQL Server MySQL Database Server Oracle DB (Thin JDBC Client) Generically Supported Protocols DNS – Generic UDP RDP – Generic Streaming TCP RMI Registry – Generic TCP SSH – Generic Streaming TCP Others FTP ISO 8583 LDAP

HP Real User Monitor Web, Citrix, Mobile, SAP, MQ, FTP, LDAP, SMTP/POP3, TCP/UDP, Protocol SDK, … Holistic E2E perspective all users all use cases from all locations at all times Analyzes real user traffic Front-end and multi-tier Closely integrated with active E2E (HP BPM) Generate HP LR / BPM scripts Drill-down to HP Diagnostics Transactions Sessions Locations End user groups Patterns Snapshots Clickstream Replay Availability Performance Volume User flows Alarming, session analysis, reporting, dashboards, service intelligence

HPE Diagnostic

Isolate issues in complex hybrid environments
HP Diagnostics 1 Proactive notification of issue Application component details isolating issue to the lowest level calls 3 2 Transaction topology showing point of issue 4 Root cause of application issue

Depth Into Application Performance
The toughest problems need more insights Proactively find bottlenecks and throughput issues before end users Internet/ Intranet Frontend Application SAP, Siebel, Oracle J2EE, .Net Firewall Web Servers Middleware JMS, MQS, SOA Backend Mainframe, CICS Database

HP Diagnostics Java/J2EE, .NET, SAP, Python applications, MQ, MS SQL, Oracle DB, Tibco, webMethods servers Instrument applications Capture and track E2E requests Tack across VMs and to SAP Monitor platform and app server metrics Smart Instance Capture Analysis down to method level Correlate to business transactions Closely integrated to active/passive E2E, load testing and operations monitoring Transactions Server requests Latencies Metrics Outbound calls Topology Layer contribution Call Profiles Availability Performance Volume Memory analysis Quick problem isolation, feedback to dev/test, alarming, dashboards, service intelligence, reporting

HPE SiteScope

What is SiteScope? SiteScope software is
agentless monitoring for availability and performance of distributed IT infrastructures and applications Tons of out of the box content Monitoring for over 150 proactive monitors Hierarchical, can be managed across multiple servers Virtualization and Cloud ready e.g.AWS and Cloud Watch Running in 9 mins (freemium) Easily extended a rich catalog of solutions templates Integrations with HPE Operations Bridge, APM and many more tools. Tablet friendly, Multiview dashboard viewed anytime, anywhere on iPhone/iPad/ Android devices

How HP SiteScope works HP SiteScope Reports Alerts Dashboard
Unified Console Users & Admins Integrations Mobile HP SiteScope is an agentless monitoring solution designed to ensure the availability and performanceof distributed IT infrastructures—for example, servers, operating systems, network devices, network services, applications, and application components.This Web-based infrastructure monitoring solution is lightweight, highly customizable, and does notrequire that data collection agents be installed on your production systems. With SiteScope, you gainthe real-time information you need to verify infrastructure operations, stay apprised of problems, andsolve bottlenecks before they become critical. HP SiteScope provides a holistic view of the IT environment, including consolidated events and metrics from both physical and virtual resources And SiteScope do this simply. There is nothing to install at the resource to be monitored. We define everything remotely and access at execution time. All of this rich data comes back into SiteScope and drives the engine that provides value back to the customer – the dash boarding, reporting, alerting, etc. So how does SiteScope work? Basically, you install SiteScope on host machines with access to the applications and operating systems that you want to monitor. SiteScope logs into systems and collects key performance measurements on a wide range of back and front-end infrastructure components, including Big Data, Databases, Applications, Physical and Virtual servers, Networks, Firewalls and End User Experience. SiteScope provides access to this measurements in a variety of ways including a Dashboard, as well as the new Unified Console (combination of Multi-View and Event Console) SiteScope includes reporting capabilities (you can custom you own reports and even schedule reports to be sent via ) SiteScope provides alerting where based on configured thresholds, alerts are sent to notify system/application administrators of failures. SiteScope provides user management, as well as LDAP users integration SiteScope provides sending events and data to any external application using generic data integrations, generic event integrations (sending either data or events to any external application) as well integrations with other HP products. SiteScope provides public APIs based on soup APIs for monitors creation and management without using SiteScope UI. Finally, SiteScope provides mobile access so IT staff can take SiteScope wherever they go with the ability to take action from their mobile devices. One of the great benefits of SiteScope is agentless technologies: The point is that agentless is simple. It helps you reduce the cost of ownership of your monitoring solution and it gives you an option to quickly deliver monitoring over a vast and varied environment. HP SiteScope End User Firewalls Network Devices Load Balancers Physical & Virtual Servers Application Servers Webservers Big Data Databases

HP SiteScope / System Availability Mgmt.
Agent-less systems monitoring minimize impact on targets centrally configured solution templates simplify quick time to value Remote monitoring via standard interfaces (ssh, wmi, jdbc, http, …) Standalone or integrated with HP BSM (SAM, OMi), HP OM, HP Diagnostics, HP LR/PC Physical + virtual OS resources, Citrix, VMWare, Web / App / Siebel / SAP / etc. servers, JMX, XML, URLs, Web Services, databases, logs, SNMP devices, network services, … Metrics Messages Statuses Availability Performance Utilization Alarming, session analysis, reporting, dashboards, service intelligence

Agentless Monitoring with HPE SiteScope
Server Monitors CPU, Disk Space, Memory, Service, iLO, IPMI, Unix Resources, Syslog, Web Server, NonStop Resources/Event Log. MS Windows: Performance Counter, Event Log, Resources, Services State Network Monitors Formula Composite, SNMP, SNMP by MIB, SNMP Trap, DNS, FTP, Port, Ping, Mail, MAPI, Network Bandwidth, MS Windows Dialup, Database Monitors Database Counter, Database Query, IBM DB2, Oracle Database, Microsoft SQL Server, Sybase Database Web Monitors e-Business Transaction, WebScript, Link Check, URL, URL Content, URL List, URL Sequence Streaming Monitors MS Windows Media Player, MS Windows Media Server, Real Media Player, Real Media Server, MS Lync (Edge, Registrar, Archiving, Director, Mediation, A/V conferencing) Virtualization Monitors VMware Performance, VMware Host (CPU, Memory, State, Network, Storage), VMware Datastore, Solaris Zones, Microsoft Hyper-V , Amazon CloudWatch, KVM, Generic Hypervisor, Citrix Generic Monitors XML Metrics, Composite Directory, File, JMX, Log File, Script, Web Service Custom WMI, Custom Log File, Custom DB, Custom (Java) Integration Monitors (EMS) Technology Database, Log File, SNMP Trap, Web Service Integration, HP OM Event, HP Service Manager, NetScout Event Application Systems Monitors Apache Server Broadvision Application Server Check Point, Cisco Works, ColdFusion Server, COM+ Server MS Exchange, MS IIS Server, MS ASP Server F5 Big-IP, News, Radius WebSphere MQ Server Oracle Application Server SAP, SAP CCMS, Java web application server, work process Siebel Application server, Siebel log, Siebel web server SunOne Web Server, Tuxedo, UDDI Server WebLogic Application server WebSphere Application Server WebSphere Performance Servlet UDDI HAProxy, Memcached

3. Single Pane of Glass– Ops Bridge

Operations Bridge Ultimate
HP Operations Bridge Ultimate – analyze your data, automate your operations Visualize Tailor for Operator, SME, LoB and Executive needs Analytics HAVEn big data analytics across all data for prediction & lightning fast “time machine” interactive analysis Monitor We believe that adoption of techniques to increase automation, improve orchestration and helper tools to assist the transformation are a great foundation to power IT in its ambition to become a more strategic business partner. For operations teams adoption of the HP Operations Bridge Ultimate edition provides a solution to provide IT with the means to exploit these aspects. So lets have a look at what it is. Monitor Automated, business prioritized across traditional to hybrid cloud showing real time data from IT and non IT Automate Correlate Single to Multi-mode correlation including Big Data driven analysis, across events, metrics & topology Correlate Remediate Remediate Drives automated closed loop management of key processes with run books to exploit Across traditional through hybrid cloud infrastructure Automate

Operations Bridge Ultimate
Validated Benefits Broadest technology coverage Cross technology Virtual physical and cloud Cross domain BigData Ops Management Time –machine visual analytics Predictive analytics with business prioritization Full Stack Management in Hybrid Cloud Integrated automated service monitoring Continuous compliance with service reporting Differentiation Reduced IT server delivery time from 3 months to 15 min Saved $10.6 million Reduced HIPPA compliance labor by 70% Required: Pick the top value driver. Avoid wordy bullets Reference Competitors 80% automated IT processes (high impact incidents) 750 man hours saved / month Positive impact expected on > $380M net revenues Time on innovation increased by 100% 33% reduction in incidents 58% decrease in MTTR, proactive IT management Metric

HP Operations Bridge – solving issues in your environment
Sense, analyze and adapt for the digital business Automated Cloud Service Management Business awareness Automated remediation Monitoring Automation Metrics Digital business BigData management HP Helion and OneView integration • Big Data Management including Vertica, SAP HANA and HortonWorks Hadoop management integration • Automated Cloud Services Management Events 100+ logos integrations Event correlation Cross domain reporting Helion and One View Integration Topology Single server Install & supported on 1 server Runs headless if needed Uses embedded DB 1 Horizontal scale 3x scalability per OMi server Distributed monitoring Multiple OMi servers

Real time event correlation
72x faster triage1 HP Operations Bridge Real-time operations enhanced with Big Data based Analytics. Real time event correlation Big Data driven analytics Automated event handling for “known” issues Time machine – instant historical analysis Business impact via KPIs watch lists and health indicators Topology driven prioritization Automated log & event analysis Automated metric and event correlation Corrective actions Operators enjoy the bridge approach to federate all the management data gathered natively and via connectivity to 3rd party tools that often exist, and in one click move to the analytics capabilities Big Data Analytics applied to unknown and new issues Automated predictive alerting Visual analysis showing hot spots Event browser details and operator assignment Isolate the signal in the noise Integrated real time console and analytics in one product analyze business impact from all your data to refine your monitoring and real event monitoring Analyze busy logs, noisy events, out of band anomalies, and predict ahead to drive alerting © Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential 1 ES-IT case study

OMi – the manager of managers
Global IT view, less duplication, faster MTTR Symptoms Cause Network Apps Consolidate to single console Correlate causal events Servers 3rd party

Unique topology based event correlation (TBEC)
HP Unique Efficiency gains with advanced event causal correlation Cause Cause and symptom Use case addressed by TBEC: Something goes wrong in your environment Monitoring reports multiple problems via events Usually just one of the events describes the cause of the problem Others are just symptoms Fix the cause and the symptoms go away Symptom TBEC dynamically adapts based on discovered data from RTSM

3. Dashboard, Service Level Management & Predictive Analytics

Operations Bridge Dashboard options
The right solution for the right persona C-Level & VP Operations SME1 Graphics & information mashup Status dashboard for anyone Real time information editorial Exciting, flexible dashboards C-Level & VP $ OpsB BVD – CapeToCape Business Analytics Operations Reporting Operations Analytics Operations Bridge ITBA OpsB Reporter OpsB Ultimate (Analytics) Executive reports & dashboards Business status reports & analysis KPI’s & objectives Operational data Operational & executive reports Status reports & analysis Anomalies & time machine analytics SME dashboards Root cause analytics Vertica 1) Dedicated SME tools not included i.e. (Network: NPS, Server: AI, ..)

Operations Bridge Dashboard options
The right solution for the right persona Graphics & information mashup Status dashboard for anyone Real time information editorial Exciting, flexible dashboards OpsB BVD – CapeToCape Operations Bridge Mgr Operations Reporting Operations Analytics OpsB Reporter OpsB Reporter OpsB Ultimate (Analytics) Service Impact analysis Operational dashboards Performance & Availability drill down Operational data Operational & executive reports Status reports & analysis Anomalies & time machine analytics SME dashboards Root cause analytics Vertica Vertica 1) Dedicated SME tools not included i.e. (Network: NPS, Server: AI, ..)

Align to the business by tracking service health
HPE Service Level Management Service level tracking Business impact of affected service Prioritize based on $ impact Availability & performance over time Use HP SLM to… Show the health of the application Track and report on business objectives and SLAs See the monetary impact of issues Single console to see the health of the service…on-site, off-site or in the cloud

Predictive analytics – why wait for user impact!
Constantly compare expected and actual user behavior HP APM solution includes a predictive analytics component that constantly learns the behavior of the application by monitoring and correlating end to end performance and infrastructure metrics. Examples of how advanced predictive analytics can help: Alert on degrading application performance after a new application release despite still being within your alarm threshold. The advanced analytics, can catch unexpected declines in typical end user activity. Perhaps this indicates a key external network component or particular carrier has an issue. Anticipate problems before business is impacted and prevent downtime Automatically correlate information from multiple domains Reduce cost of handling events by proactively investigating anomalies Automatically calculates baselines Self learning system – zero configuration\maintenance Uses EUM, Ops and 3rd party metrics Alert on a performance regression after a new release Catch unexpected declines in typical user activity

Service Health top down dashboards

Operations Bridge Business Value Dashboard
Connect Business & IT from anywhere Business customers Line of Business C-level executives VP ops Operators NOC status kiosk This new software allows IT and business executives to exploit the information that is often captured and poorly communicated. With the Business Value dashboard, you get a loosely coupled solution, that works in any browser, any device, and anywhere. Yet it brings power to executives by showing information that can be really useful when judging what needs to be done, from the NOC to the board room Simple design using standard office tools Colorful plug in your own graphics Flexible status, metrics, RSS, video streams IT

Operations Bridge Reporter
Centralized cross domain operational reporting NNMi SOM OM SiteScope BPM / RUM OOTB coverage & integration OMi 3rd party data & partner content Provide business insight to ALL personas X-domain “Business Service” reporting and drill downs to dependant infrastructure and apps Forecast capacity risks to prevent impact on mission critical business 170+ reports bundled for varied personas; execs, analyst, operators, managers, end users Reduce TCO with consolidated warehousing High speed column store database Flexible high scale architecture Long term data retention and aggregation The ONLY model-driven cross domain reporting Maintain dynamic topology by leveraging existing HP solutions RtSM, UCMDB, and OM Flexible grouping; Node, location, LoB, shift, vendor, OS, etc Business Service reporting with BSM & 3rd party Correlate ANY data alongside IT data industry leading Business Objects inside Many collectors provided, extensible for 3rd party Established content community eco-system 250+ Operational insight for ALL personas Domain & cross domain reporting Correlate ANY data alongside IT data Reports Report grouping, scheduling and distribution

IT Business Analytics Extensible content for Executive Dashboards
Cascading dashboards Extensible content Roll up, cascade down UI mash-up Studio Context designer Dev. support VP of Applications VP of Operations CISO PMO CIO With executive scorecard, the IT leader has the means to set the goals and strategy of the team. Rolling up of the data from multiple sources automatically allows for timely insights through a single platform. Each person using the Executive Scorecard can also have their dashboard personalized if desired. (Note: Screen shots are representative but are not necessarily intended to be shown at full size as examples for the roles listed above.)

Business Value Dashboard

The Business Value Dashboard – A Real time editorial of your IT
Temperature Simple design using standard office tools Colorful plug in your own graphics Its a simple, flexible way to design and show modern, colourful real-time dashboards that suit your needs. They are designed using the same standard office tools everybody knows, like Microsoft Visio and Adobe. A great way of exploiting connected intelligence to add business colour to your IT data Flexible status, metrics, RSS, video streams,..

Anywhere - from NOC to mobile, for anybody
The HP BVD is a very flexible solution that is so easy to customize that it can equally apply to IT operations staff in a NOC, but just as much to a board member, and all executives and staff in between. First available as a SaaS offering in public beta, getting started is very quick and easy. We provide template examples as well as stencils with widgets that will help to build your dashboard using thus standard office tools.

Business Value DashBoard – Customer Examples Telco/ISP
Business color to your IT Data To describe this to you now why don’t we get a customer point of view on this exciting innovation. I'd like to introduce Ian Dodd, Director of Service Transition and operatiosn at Kaiser Permenante “As we transform group operations to be service driven, we magnify the need to communicate how IT supports each revenue stream. HP Software has empowered us to do exactly that tailored to our needs with the new Business Value Dashboard.” Global Solution Architect, Large Telecommunications company Customer specific customized dashboards

Connected Intelligence - Business Color your IT Data
Business Value Dashboard, simple, flexible, fast Mashup both business and IT data Add in RSS and Internet feeds Add in Streaming Video Develop your own dashboards using standard office tools like Microsoft Visio out of the box templates for IT Operations Any device, anywhere, anytime, everybody See further details in the HP Discover Sessions ITOM Keynote presented by Tony Sumpster, DT952, RT1251 START NOW Register now to use the new Public Beta

Cape2Cape 2015 – in a nutshell
Fastest drive from South Africa to Norway in 8 days supported by HP and Intel Drive from Norway / Northcap to South Africa / Cap Agulhas Race against the clock World record drive on roads Team of 3 experienced race drivers, driving 24x7 Race team: 3 x world record holder 1 team km 19 countries 8 Days Sept 11, 2015

4. Ops Analytics

Transforming IT Operations with Big Data Analytics
Prepare, predict and pinpoint IT issues to defend against complex system failure HP Operations Analytics Powered by HAVEn Better end-user experience at lower cost 16x faster to diagnose 80% less downtime 80% less cost

Introducing HP Operations Analytics
Standalone, scalable platform Application Mobile app Fewer outages Metrics Events Topology Logs Intelligent Search Guided Troubleshooting Storage Faster problem resolution Network Introducing HP Operations Analytics. HP Operations Analytics is an analytics platform for IT to proactively manage its operational performance and reduce mean time to repair. It is able to take in data from all sources and utilize different data types, not just performance metrics and events, but topology data and logs. Ops Analytics has all the features that you would come to expect from an analytics solution, but let me point out where we are unique and we can discuss this further. Guided troubleshooting means that based on what you’re searching for or analyzing, it’ll automatically create relevant charts and dashboards for you—making it easier and faster for you to do your analysis. What is unique with our visual analytics is visual a time-machine replay function that allows you to go back in time to pinpoint when the problem happened. Doing this will help you analyze the relevant data so you’re not analyzing the noise. Our Automated Log Analytics is really special to HP because it’s a feature that uses patented technology from HP Labs that will automatically analyze all of your millions of log messages, and in doing so, find patterns in your data and the root cause of your problem. Predictive analytics has self learning algorithm is also patented, that learns behavior trends, accounting for seasonality in your data, from metrics and log data to identify problems before users are impacted. Visual Analytics Automated Log Analytics System Optimized resources Cloud Big Data Store Vertica Predictive Analytics Real time Alerting Higher staff productivity Third-party tools e.g., Splunk Non IT Data LOB data

With built in Advanced Analytics to solve critical problems
Correlated performance Topology Gain insights from all data sources, including end-user, applications and infrastructure See all data at any point in time to troubleshoot quickly Pinpoint root cause in minutes with automated log analytics Brought together with intuitive dashboard Drilling down on our advanced analytics further, this is a dashboard where you can see all the different types of data come together and the different types of charts and analysis it can do –all data types including topology which other vendors don’t do. You can visually see this dashboard roll back in time or roll forward in time as a means of seeing when and where your problem started or restored. And pinpointing root cause in minutes using automated log analytics—let’s look at that more closely. Automated log analytics Heat map All product views are illustrations and might not represent actual product screens

Prevent service interruptions with Predictive Analytics
Operations Analytics give you the ability to look around the corner and prevent service issues from ever happening with its predictive analytics. Using patented self learning algorithm of historical patterns, seasonality and trends, variances, etc., Ops Analytics will automatically calculate expected hi/lo baseline, expected performance, and deviations from baseline. Self-learning predictive analytics Accounts for seasonality and historical data patterns Automatic baseline generation Analysis includes log data All product views are illustrations and might not represent actual product screens

Proactive management with early warning alerting
Dynamic Baseline Performance Metrics Zone of Prevention Fixed Threshold Near real-time alerting when performance exceeds dynamic baseline Alert on multiple metrics Flexible alerting parameters Preview analysis of alert

Old fashioned log searching is not enough
Add advanced analytics to move beyond chance based resolution HP Ops Analytics Others Log searches  Statistics Scalable data store X Log analysis Automated Predictive analytics Anomaly detection In conclusion, old fashion log searches are not enough. HP Operations Analytics goes beyond log searches to simplify, automate, analyze IT operational management bringing actionable intelligence for all users in the organization. © Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

IT Business Analytics

Connected Intelligence – HP IT Business Analytics
Gain new insights Track performance Demonstrate IT value Eliminate reporting waste Gain new insights by bringing together data from multiple sources across IT silos (rather than just relying on operational information from one area). A sophisticated and unique data model developed using HP’s extensive experience in IT management allows for new correlations from otherwise disparate sources Track performance from a business perspective – understanding how IT activities are impacting business outcomes Demonstrate the value of IT to stakeholders in the same goals-and-objectives terminology that the business uses – utilize the balances scorecard to align IT initiatives with business goals Integrations across IT management tools along with automation reduces the time and effort required to pull together the data. This reduces effort and helps to eliminate errors. People can focus on the data rather than arguing over its integrity. Understand how well IT is operating through Key Performance Indicators

HP Software Pillar use cases
Apply a business perspective for continual performance improvement Business Service Management Embed ITBA in BSM or BSM in ITBA Live data alongside business insights Add ITSM data for complete SLA analysis Service and Portfolio Management Service owner management views Combine SM, AM, SAW, PPM data Provide dashboards to non-tool users Key component in PinkVerify certification Cloud and Automation Management Dedicated Cloud analytics Combine data from SA, NA, CSA, and web service providers Service costing Application Lifecycle Management Pull data from ALM, QC, PPM etc. to show development project status. Align with cost information for more insight

Use case Performance

Let’s have a look at the performance overview

Seems Shanghai is not performing well
Let’s have a look at the performance over the time Seems Shanghai is not performing well

Let’s have a look to the time from shanghai

What is the worst transaction from shanghai ?
Let’s isolate it and analyze

Each time the performance is not good it seems it’s the download time which is too high….

Let’s check if one of the component is responsible of this ? from this ?
Here we have the guilty ! 

Use case Availability

We receive during the last 2 hours, 2 criticals alertes from the “pass-order transaction”,
it seems to affect the availability of all the locations.

Let’s have a look to Atlanta which seems the most concern…

From Atlanta seems the “order checkbooks” & the “pass order checkout” transactions are affected

Let’s have a look at the “order checkbooks” transaction error in details…

…you can see the snapshot of the error that occur

Use case SLA

Use case Event Correlation

Lets take an example of a small company.
An administrator is responsible for the infrastructure, so he or she is responsible that their online application to sell snow mobiles is available for their customers. So we see the topology for this particular online application. At the infrastructure level we can see that there is a server responsible for running the application server that in turns makes the Web Application available. Then we can see a second server that it is hosting the database application. We can also see the relationships that have been built in the ODB for such environment. For example the Application Server that it is hosted on Server1 depends on the database that it is running on Server2. Finally we also see that a router is part of the infrastructure of this company.

Example: Snow Mobile Company (SMC)
OMi 9 Troubleshooting Training July 2010 Example: Snow Mobile Company (SMC) Infrastructure Business Server1 Server2 App Server Router Web App Database 88 February 2009 – HP Restricted HP Restricted

We start with the Web Application
We start with the Web Application. With the use of a BPM User probe we can monitor how the Web application is performing for the end users. Next is the monitoring of the servers. In this scenario SiteScope ping probes have been setup to monitor periodically the availability of the servers by just pinging them. The Application Server is also being monitored, this time using the OM agent and a log encapsulator policy (opcle). Of course it make sense to also monitor the status and availability of the DB Server, so a SiteScope DB probe has been deployed to do that job. Finally the router will also need to be monitored and NNM has been selected for that. This environment illustrates how various HP Software applications can be utilized to properly manage an environment and then how all of the events from these application can be combined at one place to give the administrator or operator a single pane glass view of their environment.

OMi 9 Troubleshooting Training
July 2010 SMC monitoring setup Infrastructure Business Server1 SiteScope Ping Server2 SiteScope Ping App Server OM log file mon. Router NNM Web App BPM End-User probe Database SiteScope DB probe 90 February 2009 – HP Restricted HP Restricted

Lets look at one scenario
So a network cable was removed from the router. This will cause a series of events to be generated because components will not be available For example an event may be generated by the BPM probe as the Web Site is no longer available. Another event may be generated because the connection to the database is now not possible. NNM may also generate a trap that a link is down. All of these events were generated by removing a single network cable. As an operator how do you know where to start to troubleshoot this problem?

OMi 9 Troubleshooting Training
July 2010 Correlation scenario someone pulls a network cable from the router you get 5 events 4 are just symptoms 1 describes the cause router link down 92 February 2009 – HP Restricted HP Restricted

Health Perspective – before problem
OMi 9 Troubleshooting Training July 2010 Health Perspective – before problem Here we have a look at the environment before the problem happened. We can see normal message being logger showing that the application is up and running. 93 February 2009 – HP Restricted HP Restricted

Now the cable has been pulled and events arrive.
We can see that the health perspective topology views changes to show us that a problem has occurred. We can also see in the event browser that under the C column that some special icons appear for these events. These icons are calculated by TBEC. TBEC was able to process these events and identify which was the cause event and the symptom events. So now an operator can quickly see that their Web Application is unavailable that the cause of the problem is that the link on interface 48/1 of the router Router1 is down.

Health Perspective – cable pulled
OMi 9 Troubleshooting Training July 2010 Health Perspective – cable pulled 95 February 2009 – HP Restricted HP Restricted

Use ‘Top Level Items’ filter
OMi 9 Troubleshooting Training July 2010 Use ‘Top Level Items’ filter Top Level Items filter 96 February 2009 – HP Restricted HP Restricted

OMi provides us with a quicker way to view what is the cause of the problem.
The filter Top Level Items is available to filter out any event that it is a subordinate of the cause event. In our sample here the cause event from the router is the only event that now we can see from the 5 events that were originally generated. Now the operator can go forward with getting someone to fix the problem with the router and get the Web Application back online.

Use ‘Show Related Events’
OMi 9 Troubleshooting Training July 2010 Use ‘Show Related Events’ . Shows which events have been correlated as symptoms of cause 98 February 2009 – HP Restricted HP Restricted

You can also see which events were related to the cause events by TBEC
. By right clicking on an event from the Show… menu selecting Related Events will open a new window showing the events that were related to this cause event. You can also see this information from the Related Events tab from the Event Perspective Event Details window

Finally once the problem at the router has been fixed we can see that all of the events are now normal and the application is back online. Keep in mind that once the operator closes the cause event that the other symptom events are closed as well.

Health Perspective – cause fixed
OMi 9 Troubleshooting Training July 2010 Health Perspective – cause fixed 101 February 2009 – HP Restricted HP Restricted

Thank You www.hpe.com/go/bsm
The mobile lifecycle is fast and iterative. It does not end with operations… actual that is the start of the next cycle. The issues and problems that end users encounter must feed into the development of future releases and updates. With out a closed loop, the only way for users to express their frustrations is in social media and reviewing your app. -- you really don’t want a bunch of 1 star reviews for things you could have easily fixed – If you knew about them So, the mobile lifecycle must continue and flow into development.

Business Activity Monitoring Solution Demo

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