1. Comm Apps Bell Work Day 34 Problem Solving Process
Step 1: Identify & Define
Step 2: Analyze
Step 3: Determine Criteria
Step 4: Identify Alternate Solutions
Step 5: Evaluate and Decide
Step 6: Implement
Problem Definition:
Question of Fact:
Question of Value:
Question of Policy:
Analyze:
Criteria:
Brainstorming
Agenda
Formal, written statement defining a problem
Determines what is true
Determines whether something is good, right, or just
Determines course of action to solution
Consider in detail, or find out as much as you can about a problem or issue
Standards or measures used for judging something
Process by which group members freely suggest their ideas for solving the problem
Organized outline of information and decisions to be covered in a meeting

2. Comm Apps Bell Work Day 35 Problem Solving Process/ Leadership Styles
Step 1: Identify & Define
Step 2: Analyze
Step 3: Determine Criteria
Step 4: Identify Alternate Solutions
Step 5: Evaluate and Decide
Step 6: Implement
Decision Making:
Expertise:
Unanimous:
Consensus:
Implement:
Authoritarian:
Participative/Democratic
Delegative
Charismatic
Process of choosing among alternatives
Having great knowledge or experience in a field or subject
When everyone in the group agrees or votes the same
Everyone in the group agrees on one solution
To put into action
Tells people what to do, and often, how to do it
Include as many members as possible in decision making, discussions, evaluations
Allows members to decide action, then lets them do it
Relies on charm & motivational inspiration the leader instills in members

3. Comm Apps Bell Work Day 36 Negotiation
Conflict:
Passive :
Aggressive:
Passive-aggressive:
Assertive:
Mental or physical struggle that results from opposing needs, drives, desires, or values
Not openly expressing personal preferences or defending personal rights, lacking in will
Forcefully making claims for our preferences, feelings, needs, or rights
Expressing negative or hostile feelings in a passive way
Expressing our personal preferences and defending our personal rights while respecting the preferences and rights of others

4. Comm Apps Bell Work Day 37 Analyzing Conflict Situations
Intrapersonal:
Interpersonal :
Framing:
Intercultural:
Negotiation:
Mediation:
Arbitration:
Litigation:
We perceive a certain aspect of our personality to be detrimental to our perceived best self
Needs or ideas of one person are at odds with the needs or ideas of another
Process of perceiving and describing an event
Clash in the basic belief systems among people
Discussion between conflicting parties conducted with hopes of reaching agreement
Outside specialist works with conflicted parties to understand the nature of conflict and explore solutions
Outside person decides the resolution of a conflict
Resolution of conflict in a court of law

5. Comm Apps Bell Work Day 38 Conflict Management Styles
Withdrawing:
Accommodating:
Forcing:
Compromising:
Collaborating:
Defensive Climate:
Supportive Climate:
Physically or psychologically removing yourself from a conflict
Satisfying or accepting others’ needs/ideas while neglecting your own
Satisfying your own needs with no concern for the harm done to the relationship
Occurs when people give up part of what they want to provide at least some satisfaction for others
Working together to solve a problem or complete a task
One in which honest feelings or opinions are discouraged or subverted
One characterized by free expression and constructive discussion