1. Driver and Vehicle Services
Minnesota Department of Public Safety
Driver and Vehicle Services

2. DVS’ mission is to provide services that are:
Fair
Accurate
Secure
Timely

3. Guiding Principles Commitment to continuous improvement
Innovative use of technology
Empowerment of employees
Collaboration through teamwork
Cultivation of a work environment built on trust, respect, support and recognition

4. Numbers in FY11 Revenue collected: over $1 billion
Vehicle titles Issued: 1.3 million
Vehicle Registrations Processed: 3.7 million
Licensed Dealers: 2,950
DL/ID/IP Cards Issued: 2,638,059
Driver Exam Tests: 120,300
Driver Compliance Contacts: 189,771
Driver Compliance Phone Contacts: 153,395
Driver Compliance Contacts: 4,215
Driving Privileges Withdrawn: 142,591
Customer Phone Contacts: 1.2 million
Customer Contacts: 72,000
Disability Parking Certificates: 105,226

5. Geographic Challenges
525 employees
95 Driver Exam Stations
175 Motor Vehicle Deputy Registrars
126 Driver’s License Agents
2,950 Licensed Dealers
Twin Cities Metro Area

6. Strategic Goals Technology Customer Services Communication/Culture
Design, build and implement an information system that meets the business and customer needs of today
Customer Services
Strengthen partnerships with stakeholders
Build the capacity for knowledge transfer and training
Develop and implement an Internal Control System
Communication/Culture
Improve workplace and customer communication
Training/Development
Design effective, accessible and work-specific training and job tools
Develop systematic workforce planning allowing for recruitment, replacement and staff development to address organizational and technology changes within the division.

7. Opportunities
Capture the business and process knowledge of long time valued employees as they prepare for retirement
Better align service delivery with customer expectations
Invest in staff through training and career planning
Improve business processes to support our mission

8. Donation for Anatomical Gift
2011/2012 Initiatives
Ignition Interlock
2,490 Total participants from July 2009 – June 2011
349 graduated from program; age range years old
Driver Diversion
797 participants as of August 2011
2, 743 signed waiver requests; 482 certificates and payment plans received
Vehicle Crimes Unit
Partnership with Minnesota State Patrol and Minnesota Department of Revenue
Donation for Anatomical Gift
2011 Legislation established $2 anatomical gift donation option that customers may select on their driver’s license or motor vehicle applications
Data Cleanup
Analysis of DVS data began in July 2009, and involves identifying all data stores, documenting data information, capturing all business and compliance rules and cleaning up any anomalies that arise.

9. Any Questions? Thank You!