1. Principles of Management
Conflict Management
Principles of Management

2. Objectives IDENTIFY conflict resolution techniques.
ANALYZE potential causes for conflict and their effects.

3. Conflict
Conflict involves disagreement, variance, or opposition between interests.
Conflict exists whenever two or more parties disagree.

4. Conflict Points to Consider
Coping with conflict successfully
Inability to handle conflict effectively
May spend 20 percent of your time resolving conflicts.
Understanding how to confront and manage conflict

5. Causes of Conflict External Factors Internal Factors
Factors that surround and affect all members equally
Internal Factors
Factors that are major causes of conflict between individuals who work together toward a common goal
Behaviors of Others (Interpersonal Conflict)
Behaviors we perceive as annoying or irritating
(Schermerhorn, Hunt, & Osborn, 1994)

6. Effects of Conflict Constructive Destructive
Helps the group achieve its objectives
Promotes change by raising problems and encouraging better solutions
Destructive
Hinders the group from achieving its objectives
Reduces cooperation and teamwork
Brings about hostility
Undermines the system and the people within it

7. Common Responses to Conflict
Avoidance
Look the other way; ignore the issue; deny that conflict exists
Diffusion
Temporarily cool off; delay the issue; gradually surface an avoided conflict
Confrontation
Use your authority, position, and/or group majority/minority to resolve conflict
Negotiation
Share information and make alternative solutions available—both sides win

8. Conflict Resolution Approach
Win/Lose: I win; you lose
Lose/Win: I lose; you win
Lose/Lose: I lose; you lose
Win: I win; you can either win or lose
Win/Win: I win; you win
Win/Win or No Deal: If we cannot find a solution that would benefit both of us, we agree to disagree
(Covey, 1989)

9. Four-Step Method of Conflict Management
Step 1: See the problem from the other person’s point of view.
Step 2: Identify key issues and concerns involved.
Step 3: Determine what results would constitute a fully acceptable solution.
Step 4: Identify new options to achieve those results.
(Covey, 1989)

10. Where Do You See Conflict? Scenario
During a deployment, a small group of Sailors:
Hogs the TV/DVD in the crew lounge, and
Continually watches horror films