1. Antiphishing & Verified Communications
Rob Bandler March 8, 2016

2. Agenda Introductions Service Description Value Proposition Metrics
Cost
Security
More information
Q&A

3. Introductions Service owner: Rob Bandler Service manager: Rob Bandler
Other service delivery team members:
Lillian Isacks
Meryl Bursic
Shaley DeGiorgio

4. Service Description Antiphishing (Phishbowl) & Verified Communications
Two sites consist of current phishes targeting Cornell and Verified communications from service providers to community. Verified Communications are protected by NetID.
Available to:
Faculty, Staff, Instructional Professionals, TSPs, Students, Alumni, Guests
No Fee Service
Service tier: Two

5. Value Proposition Value proposition Customer impact Key benefits
Available 24/7/365 for quick, easy self service use
Current Info– Examples are updated in real time by ITSO
No Fee – Can be leveraged by local IT to augment outreach and awareness training
Customer impact
Reduces successful phishing attacks & Credential Compromise
Increases confidence in legitimate Cornell communications
Key benefits
Legitimate communications recognized, improved impact
Feeds awareness and builds positive skeptical user culture
Combats credential theft, greatest current threat to IT ecosystem

6. Metrics FY16 Q2 Quarterly Report Number of antiphishing examples: 30
12,433 page views
Number of verified communications:  20
644 page views
Availability:  100%

7. Cost Cost to deliver the service: $20,763* per year
($0.39 per page view)
No Fee Service

9. Security What risks does use of the service mitigate?
Credential loss, system compromise
Financial loss
Reputational harm
Poor communication penetration
How does the service mitigate risks?
Stems credential theft, aids system security
Outreach, awareness & cultural change aid
Improves legitimate communication penetration

10. More information
Service web page:
Service catalog entry:
Service quarterly report:

11. Questions?