1. CRMSG meeting
18th March 2010

2. RSSB – quick intro

3. measurement and feedback
Project rationale
selection
training
measurement and feedback

4. Development of a business case
Generic skills that underpin and enhance technical tasks and improve safety by helping people to anticipate, identify and mitigate against errors
Underpin incidents and accidents
Not consistently or formally covered in training
Encouraging evaluations of NTS training elsewhere

5. Parallel workstreams National Express
How can we manage errors in the simulator?
Have a ‘gut feel’ about some drivers…
Report
Introduction to NTS
List of NTS and behavioural markers
Link NTS with establishing cause of errors
Observation tools
Feedback tools

6. Key phases Draft list of NTS and markers Task analysis workshops
Pre-project
Identify pilot company and facilitators
Phase 1
Identify driver non-technical skills and develop behavioural markers
Phase 2
Develop stand-alone NTS course
Develop NTS reinforcement activities
Phase 3
Pilot and evaluate the training
Phase 4
Final report and guidance to industry
Draft list of NTS and markers
Task analysis workshops
Active learning in training
Measurement and feedback
Competence policy
Immediate and longer-term
evaluation

7. NTS Category
NTS Skill 1
Situational awareness
1.1
Attention to detail
1.2
Retain information
1.3
Maintain concentration & vigilance
1.4
Selective attention
1.5
Maintain global awareness
1.6
Anticipation 2
Workload management
2.1
Multi-tasking and selective attention
2.2
Prioritising
2.3
Calm under pressure 3
Decision making and action
3.1
Effective decisions
3.2
Timely decisions
3.3
Problem solving/Diagnosis
3.4
Application of experience/ knowledge 4
Conscientiousness
4.1
Rules/ procedure compliance
4.2
Systematic & thorough approach
4.3
Checking 5
Communication
5.1
Clarity
5.2
Listening
5.3
Assertiveness
5.4
Sharing information 6
Cooperation and working with others
6.1
Treating others with respect
6.2
Considering others’ needs
6.3
Supporting others
6.4
Dealing with conflict / aggressive behaviour 7
Self-management
7.1
Motivation
7.2
Confidence and initiative
7.3
Maintain and develop skills and knowledge
7.4
Prepared and organised

8. Behavioural Markers
Existing markers from selection (agreement on what makes good and poor driver)
Recommendations from sim staff
Developed from task analysis
Reviewed by trainers and managers for clarity and observability

9. Measurement of NTS Not pass/ fail How to record and rate observations?
simply mark ‘positive’ or ‘negative’ and add comments?
Scale? e.g.
rate extent to which can do without guidance?
Frequency? Integrate with technical assessments (two yearly cycle)

10. Training of NTS Training for drivers Some existing resources
Combination of theory and practice
Access to simulators is limited
Using video clips and incidents to illustrate
Training for managers / assessors
Trainers and managers – involved in developing training
Ideas??

11. Discussion