1. Webinar SharePoint Matures And Faces Challenges
Rob Koplowitz, Vice President, Principal Analyst
John R. Rymer, Vice President, Principal Analyst
March 14, Call in at 12:55 p.m. Eastern time

2. Customers are upgrading aggressively . . .
“Which version of SharePoint are you using?”
Base: 153 IT decision-makers involved in evaluating, specifying, or administering SharePoint; Source: August Global SharePoint Usage Online Survey Note: multiple responses accepted

3. . . . and plan to continue doing so as the next release arrives
“Are you planning to deploy SharePoint 2013?”
Base: 153 IT decision-makers involved in evaluating, specifying, or administering SharePoint; Source: August Global SharePoint Usage Online Survey

4. Customers upgrade because SharePoint meets IT’s expectations . . .
“Is SharePoint meeting IT’s expectations?”
The majority responding “other” are too early in their deployments to comment.
Base: 153 IT decision-makers involved in evaluating, specifying, or administering SharePoint; Source: August Global SharePoint Usage Online Survey

5. . . . but business management isn’t as satisfied with SharePoint
“Is SharePoint meeting IT’s expectations?”
“Is SharePoint meeting business management’s expectations?”
Base: 153 IT decision-makers involved in evaluating, specifying, or administering SharePoint; Source: August Global SharePoint Usage Online Survey

6. Dissatisfaction is driven by disappointments with adoption, user experience, and functionality
“In what ways is SharePoint not meeting IT or business management’s expectations?”
Base: 41 IT decision-makers involved in evaluating, specifying, or administering SharePoint who say SharePoint is not meeting expectations; Source: August 2012 Global SharePoint Usage Online Survey Note: multiple responses accepted

7. Three big adoption challenges loom
SharePoint must accommodate cloud, social, and mobile

8. SharePoint customers have not fully embraced the promise of the cloud
“How did you deploy SharePoint?”
Base: 153 IT decision-makers involved in evaluating, specifying, or administering SharePoint; Source: August Global SharePoint Usage Online Survey Note: Percentages do not total 100 because of rounding.

9. Customers say “no” to the cloud for many reasons
“Did you consider a cloud deployment for SharePoint?”
Did you know?
In our 2011 survey, 17% of respondents chose this option.
Base: 126 IT decision-makers involved in evaluating, specifying, or administering SharePoint who did not deploy SharePoint to the cloud; Source: August 2012 Global SharePoint Usage Online Survey

10. SharePoint Online earns good marks from those who use it . . .
“Which of the following statements best describes your experience with SharePoint Online?”
The majority responding “other” are too early in their deployments to comment.
Base: 20 IT decision-makers involved in evaluating, specifying, or administering SharePoint who are using SharePoint Online; Source: August 2012 Global SharePoint Usage Online Survey

11. . . . but future adoption will be a mixed bag
“Where do you expect to deploy SharePoint 2013?”
Base: 130 IT decision-makers involved in evaluating, specifying, or administering SharePoint who plan to deploy SharePoint 2013; Source: August 2012 Global SharePoint Usage Online Survey

12. SharePoint has failed to deliver value in enterprise social
Sites (portal/intranet)
Collaboration
Social
Custom internal-facing apps
Content management
Search
Custom external-
facing apps
Insights
(BI/analytics)
No plans to deploy
Planning to deploy
Deployed and dissatisfied
Deployed and satisfied
Deployed and highly satisfied
“Which SharePoint functions have you deployed, and what is your level of satisfaction with them?”
Base: 153 IT decision-makers involved in evaluating, specifying, or administering SharePoint; Source: August Global SharePoint Usage Online Survey Note: Percentages do not total 100 because of rounding.

13. The social workload seems stuck
Social made no progress between the 2011 and surveys.
The level of satisfaction fell slightly.
The percentage of respondents planning to deploy social rose.

14. “Do you have a SharePoint mobility solution?”
As mobile devices spread, SharePoint is not meeting expectations for mobile access
“Do you have a SharePoint mobility solution?”
Did you know?
91% of respondents do not provide mobile access to SharePoint.
Base: 153 IT decision-makers involved in evaluating, specifying, or administering SharePoint; Source: August Global SharePoint Usage Online Survey Note: Percentages do not total 100 because of rounding.

15. Microsoft will address the three big adoption challenges
SharePoint 2013 and Yammer add capabilities; will they be enough for you?
SharePoint 2013 improves cloud deployment, social functions, and mobile access.
Yammer gives Microsoft great facilities to address all of the challenges in greater depth.
High-velocity customers may find Microsoft’s delivery schedules too slow, which could place even more emphasis on Yammer over time.
Many buyers don’t consider any alternatives.

16. SharePoint implementations sometimes take longer than desired
SharePoint is a strategic platform after all

17. Some still struggle, but many have accurate deployment plans
“Were you able to deploy SharePoint at the pace expected?”
Did you know?
This finding is consistent with our 2011 survey results.
Base: 153 IT decision-makers involved in evaluating, specifying, or administering SharePoint; Source: August Global SharePoint Usage Online Survey

18. Technical issues and governance top the list of deployment obstacles
“What caused you to deploy more slowly than expected?”
Base: 55 IT decision-makers involved in evaluating, specifying, or administering SharePoint who deployed SharePoint more slowly than expected; Source: August 2012 Global SharePoint Usage Online Survey Note: multiple responses accepted

19. SharePoint partners continue to fill gaps and add value
“Are you augmenting SharePoint with third-party products?”
Did you know?
In our 2011 survey, 57% of respondents made this selection.
Base: 153 IT decision-makers involved in evaluating, specifying, or administering SharePoint; Source: August Global SharePoint Usage Online Survey

20. Workflow and administration are the biggest third-party categories
“What third-party products are you using for SharePoint?”
Vendor
Mentions 1.
Nintex 21 2.
AvePoint 15 3.
NewsGator Technologies 4.
Bamboo Solutions 13 5.
Dell/Quest Software 9 6.
Metalogix Software 8 7. K2 7 8.
Yammer 9.
Axceler 6
10.
KWizCom
Did you know?
The top four vendors in this year’s survey are the same as the top four in our 2011 survey.
Base: 86 IT decision-makers involved in evaluating, specifying, or administering SharePoint augmenting SharePoint with third-party products; Source: August 2012 Global SharePoint Usage Online Survey Note: multiple responses accepted; 177 product mentions in total

21. SharePoint partners are becoming a natural part of adoption plans
“Was it part of your original SharePoint strategy to use third-party products?”
Did you know?
This finding is consistent with our 2011 survey results.
Base: 100 IT decision-makers involved in evaluating, specifying, or administering SharePoint who are augmenting SharePoint with third-party products; Source: August 2012 Global SharePoint Usage Online Survey

22. SharePoint skills are in short supply; consultants fill the gap
“Did your organization employ an implementation consultant for its SharePoint environment?”
Did you know?
This finding is consistent with our 2011 survey results.
Base: 153 IT decision-makers involved in evaluating, specifying, or administering SharePoint; Source: August Global SharePoint Usage Online Survey

23. SharePoint in the competitive market
Many buyers don’t consider any alternatives

24. Many customers don’t consider SharePoint alternatives; those that do consider mobile, social, and cloud vendors
“Did you consider alternatives and/or complements to SharePoint? Which ones?”
Base: 153 IT decision-makers involved in evaluating, specifying, or administering SharePoint; Source: August Global SharePoint Usage Online Survey Note: multiple responses accepted

25. SharePoint only replaces other products about half the time
“Did your organization displace or replace another product when it adopted SharePoint?”
Base: 153 IT decision-makers involved in evaluating, specifying, or administering SharePoint; Source: August Global SharePoint Usage Online Survey

26. SharePoint is replacing legacy document management and portal products
“Which products did your organization displace or replace when it adopted SharePoint?”
Base: 70 IT decision-makers involved in evaluating, specifying, or administering SharePoint who replaced another product when they adopted SharePoint; Source: August 2012 Global SharePoint Usage Online Survey Note: multiple responses accepted

27. Survey demographics

28. “Financial services and insurance” is the biggest vertical in the survey
“Which industry most closely matches your organization’s primary business?”
Base: 153 IT decision-makers involved in evaluating, specifying, or administering SharePoint; Source: August Global SharePoint Usage Online Survey Note: Percentages do not total 100 because of rounding.

29. Most respondents hail from enterprises
“Using your best estimate, how many employees work for your organization worldwide?”
Base: 153 IT decision-makers involved in evaluating, specifying, or administering SharePoint; Source: August Global SharePoint Usage Online Survey Note: Percentages do not total 100 because of rounding.

30. IT roles are most prominent among survey respondents
“Which of the following most closely describes your job title?”
Base: 153 IT decision-makers involved in evaluating, specifying, or administering SharePoint; Source: August Global SharePoint Usage Online Survey Note: Percentages do not total 100 because of rounding.

31. What it means
Microsoft SharePoint is the centerpiece of many enterprises’ collaboration and content strategies . . .
. . . but it isn’t clear to us that enterprises will continue to invest in SharePoint for social, web content, and content delivery functionality.
Customers also struggle to adopt SharePoint’s full range of features, which hurts the long-term business value of the product.

32. What it means (cont.)
Business management’s satisfaction with SharePoint and the perception of its value are hurt by uninspired user experiences.
Microsoft understands these customer challenges, but its various strategies to overcome them must succeed to continue SharePoint’s growth in enterprises.
Microsoft must fully articulate the future product strategy for SharePoint and Yammer, so clients can plan accordingly.

33. Survey and data methodology
Name of survey: August 2012 Global SharePoint Usage Online Survey
Survey sample size: 153
Forrester reached out to clients based on document readership and inquiry records. Screened respondents had experience evaluating, specifying, or administering SharePoint in their organization. Survey participants received a complimentary copy of a published report based on this survey.

34. Rob Koplowitz
John R. Rymer

35. Selected Forrester Research
February 6, 2013, “SharePoint Enters Its Awkward Teenage Years”
February 17, 2012, “Decision Time: Is SharePoint In The Cloud For You?”
February 15, 2012, “Putting Together The SharePoint ECM Puzzle”
September 30, 2011, “SharePoint Adoption: Content And Collaboration Is Just The Start”