1. Strategic Managing Operational
Application Management Organization Strategy
Application Strategy
Customer
Organizations
Strategy
Strategic
Account
and Market Definition
Supplier Definition
Service
Delivery Definition IT
Develop-
ments
Strategy
Customer
Environment
Strategy
Application
Lifecycle
Management
Capabilities Definition
Technology Definition
Application
Portfolio
Management
Management Processes
Managing
Contract
Management
Planning
and Control
Quality
Management
Financial
Management
Supplier
Management
Change
Management
Design
Operational
Use Support
Continuity Management
Impact
Analysis
Realization
Configuration Management
IT Operations Management
Software
Control
and Distribution
Implemen-
tation
Testing
Connecting Processes -
Operational Level
Application Support
Application Maintenance and Renewal