1. Most Relevant Objectives
1)Eight generic influence tactics
Consultation
Rational persuasion
Inspirational appeals
Ingratiating tactics
Coalition tactics
Pressure tactics
Upward appeals
Exchange tactics

2. Most Relevant Objectives
Five Bases of Power
Reward
Coercive
Legitimate
Referent
Expert

3. Most Relevant Objectives
Greenleaf’s Servant Leader
They are servants at first
Clear goals
Trust
Good listening skills
Positive feedback
Foresight
Self development

4. Opening Case and Annotations
Cynthia Trudell
“Why do things have to be this way ?” Trudell
Willing to take on new tasks.
15C– Empowerment in action
15F– Good leadership characteristics
15H– Always seek new mentors

5. Managing Diversity
Definition: process of helping all employees, including women and minorities, reach their full potential
“For These Successful Women, Empowerment Began at Home”

6. Leadership The Evolution of Leadership Theory Oldest Newest
Trait Theory
Behavioral Styles Theory
Situational Theory
Transformational Theory
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