1. Organizational Effectiveness: An Overview and Interactive Storyboard Session
Wisconsin Child Welfare Professional Development System
Kimberly Kelly and Darin Smith

2. Session Agenda 1) Introductions 2) Overview of OE
Welcome our co-presenters:
Adams County: Erin Schiferl, Diane Osborn, Ruth Horndasch, Carrie Easterly
Outagamie County: Kay Kiesling
Regional Access: Connie Oates
Rock County: Lance Horozewski
Waukesha County: Chelsey Nisbet and Jennifer Cera
Winnebago County: Amy Weber and Tina McCalligan
2) Overview of OE
3) Storyboard Interaction Time

3. Introducing the Organizational Effectiveness Process

4. What is an Organizational Effectiveness Process?
OE is a systemic and systematic approach to continuously improving:
Performance
Performance capacity
Client outcomes
Systemic – involves & impacts the entire organization
Systematic – a step by step approach

5. The Organizational Effectiveness Process in Wisconsin
2010 DCF & WCWPDS
American Public Human Services Association (APHSA) Models
2011 Pilot Phase
Current Capacity
Future Vision for OE

6. Who Is Involved in Your OE Process?
Sponsor Group
OE Team
Work Teams
Internal Facilitator(s)
The OE process impacts:
All Staff Members
Stakeholders
Community

7. Models, Tools, and Techniques DAPIMTM
In order to systematically improve or innovate something:
Define what that thing is in operational terms,
Assess its current and desired state,
Plan both rapid and long-term improvements,
Implement those plans in detail, and
Monitor plan progress and impact for accountability and ongoing adjustment.

8. The DAPIMTM Model: A “Flywheel”
DEFINE
MONITOR
ASSESS
Performance
& Capacity
IMPLEMENT
PLAN

9. Assessing… Building the Bridge to Planning
After defining the DFS and before trying to solve the problem, it is essential to engage group input to determine:
Strengths and Gaps to achieving DFS
Prioritize Gaps
Root Causes of the problem
General Remedies to address the problem

10. Assessing… Categories of Root Causes
More Task Oriented
Organizational Structure
Goals, Standards and Measures
Policies and Procedures
Processes and Methods
Internal Programs, Services, and Tools
Staff Capacity
More Relational
Culture and Values
Politics and Power
Communication
Decision-Making
Teamwork and Collaboration
Trust and Internal Relationships
Community Partnerships

11. Planning… Types of Improvements
Four equally important types:
Quick wins
Short-term
Mid-term
Long-term

12. Ongoing Communication Planning
The external communication of commitments:
Demonstrates explicitly your commitment to improving client outcomes and services
Builds organization credibility with stakeholders and staff
Gets everyone on the same page about the why and how the organizational improvement work is to be done
Tracks accountability and monitors progress

13. Referral Process Decision Criteria for Selecting Applications Include:
County leadership supports the necessary time, commitments and logistics for the process
There is a relation to other priorities and initiatives that your agency, region, tribe, or state are participating
A correlation to child welfare outcomes in your county
Priority is given to referrals related to improving safety, permanency, and well-being
Staff in multiple levels of your organization identify the need for improvement
Commitment to monitor the planned improvements developed during the OE process, and willingness to use the OE model and tools as a critical thinking and problem solving approach for future continuous improvement work

14. Storyboard Session What are Storyboards?
Counties are here to present their OE experience
Introduction of Topics
Time for interaction and questions

15. Contact Information
Application can be found on our website:
Contact Info:
Darin Smith, WCWPDS Associate Director
Kimberly Kelly, Organizational Effectiveness Facilitator