1. Avast Confidential

2. Avast for Business licensing explained
Licensing mechanics, trial consoles and troubleshooting
Multiwire conference, 20 to 21 October, 2016
Jiri Zlamal
Avast Training Specialist
Avast Confidential

3. What is our objective?
Understand how Avast for Business cloud licensing works
How it is different from EP licensing
Different payment models of AfB
Understand the correct process for working with cloud licenses
Authentication system and its limitations
Claiming licenses and getting licenses to where they belong
Troubleshooting common licensing issues
Be able to provide the customer with a seamless AfB experience from trial to console containing purchased license
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4. What will we talk about? AfB Licensing and authentication
License file vs. cloud license
Authentication: the AvastID
Pay as you go vs. up-front licensing
AfB Licensing in practice
Using unique links
Delivering the product
Trial consoles
Troubleshooting licensing
The two most common issues
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5. AfB licensing and authentication
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6. Where we are coming from
Traditional license model: license files
Not secure
Licenses sold several times to different customers
Physical license easy to extract / move around
Attempts at pirating licenses, fooling license authentication
License files require manipulation by customer
Insert into console or clients
Electronically receive / save file
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7. Avast for Business cloud licensing
License stored on Avast servers only
Completely secure
License cannot get lost
No way to tamper with license
Avast and partners have full control of license, all the time
No management required on client side
License exists in cloud, customer simply uses it
Once added to console, nothing else is needed
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8. The 2 payment models Up-front billing Pay-as-you-go (PAYG)
Customer purchases a license for X seats for Y time, pays on purchase
Available only on Avast website, upgrade from free Basic console
Available via resellers
Pay-as-you-go (PAYG)
Customer enters credit card and is billed monthly according to services used, post-usage
Used exclusively for customers who created a Basic (free) type AfB console directly on the Avast website
It is not possible to add up-front licenses to a PAYG account
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9. Authentication: the AvastID
An AvastID is a unified customer authentication method used across Avast systems.
/password pair
Used for authenticating to several Avast systems for customers.
Avast Account
Forum
Support portal
Avast for Business Console
Only one AvastID per
Authentication: the AvastID
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10. AfB licensing, in practice
Avast Confidential

11. Unique links: claiming a purchased license
After purchase, you (reseller) will receive an from Cleverbridge who are the back- end billing provider for AfB
This contains a unique link that is tied to the purchased license
The link will lead to the Avast for Business web, and present a pre- filled form to start a new AfB console, which will automatically be assigned the license.
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12. How to best deliver the product to customers?
With no license files, an unique question presents itself: how to enable the customer to start using the purchased licenses, without actually having anything to hand over to them?
Option 1: Give the customer the link and instruct them on how to create a console.
Option 2: Use the link to create the console and then hand over control of it to the customer.
2a: Use the customer’s details ( ) to set up the console and then send them the password to it. They can change it any time.
2b: Create the console using your own and then invite the customer a new administrator. Once they have access, they can remove your account. Or you can retain it if offering additional support services.
IMPORTANT NOTE: One = One AvastID = One administrator account, in ANY console, at a time
Avast Confidential

13. Creating a new account vs. adding to an existing account
Filling out this form creates a new AfB console, containing the license that was purchased.
The form is for creating a NEW console + NEW Avast ID.
Adding licenses to an existing account
Use Login button on top right
Log in to existing console which is to receive the licenses
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14. Trial consoles Do not use the free Basic account as trial consoles
It is not possible to add up-front licenses to PAYG accounts
Customers should get a trial console from their reseller
Reseller able to generate unique links that create trial accounts, these are up-front model accounts
Adding purchased licenses to them is like adding more licenses to an existing account: just use the link and log in to the account
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15. Troubleshooting licensing
The two most common issues
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16. Cannot add licenses: identifying a PAYG console
Sometimes a customer or reseller cannot add purchased licenses to a pre-existing console. In almost all cases this is because it is a PAYG console.
In this case, the only solution is to start a new console for the up-front license.
This will also require the reinstallation of any existing clients so they connect to the new console.
Solution: trial console from reseller!
Avast Confidential

17. Email already in use: AvastID and the AfB Console
An AvastID does not have to have a console attached to it
The console requires an for logging in or creating a new console. The purpose is to create the first admin. 3 possible scenarios:
is not associated with any existing AvastID -> The AvastID will be automatically created when logging in to console for first time and associated with it immediately
is associated with an AvastID, but not a console -> use Login option instead, the AvastID will be associated with the console
is already associated with both an Avast ID and a console -> the operation will fail with an “ already in use” error.
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18. Q&A
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19. Thank You Jiri Zlamal zlamal@avast.com www.avast.com
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20. Bumper or ‘theme graphic’ – good for walk-in, walk-out, and between speakers in back-to-back presentations
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