1. Understand the principles of change management
PowerPoint presentation
Unit 341 (M&L 19): Implement change
Understand the principles of change management

2. Today’s objectives Introduction to the course and scheme of work
General housekeeping
Understand the importance of effective leadership when implementing change
Understand the role of internal and external stakeholders in the management of change
Understand how to evaluate the suitability of change management models for different contexts
Understand how to assess the business risks associated with change
Understand how to assess the need for crisis management when implementing change
Understand the different types of barriers to change and how to deal with these
Understand how to evaluate change management projects
After going through slide, complete initial ice-breaker with learners.
Show demonstration of Smart Screen.
Go through SoW with learners to give understanding of delivery pattern and assessment methods.

3. Effective leadership
In order to manage change effectively, you will need to rely on the specific kinds of attitudes and behaviours underpinned by effective leadership strategies, techniques and approaches.
What are these skills?
Complete discussion with learners on what they think effective leadership skills are.
Examples include:
Decision making
Planning
Co-ordinating
Budgeting
Target Setting
Etc etc etc

4. Stakeholders involved in change
Stakeholder – a person with an interest or concern in something
If you were implementing a change in your organisation who would your stakeholders be?
Complete group discussion with learners on who stakeholders would be in their organisation.

5. Stakeholders involved in change
Team members
Suppliers
Other departments
Customers
Managers
Local community
Go through each stakeholder and reason why they are a stakeholder.

6. Stakeholders involved in change
These can be broken down into INTERNAL and EXTERNAL
Team members
Managers
Other departments
Customers
Go through internal and external with the group.
Suppliers
Local community

7. Stakeholders involved in change
Why is it important to keep stakeholders involved in the change process?
Complete group discussion on why its important to keep learners involved in the change process

8. Change management models
There are a number of change management models available including:
Kotter’s 8-step change model
Lewin’s change management model
The change curve
Ask the group if they have heard of any change management models.

9. Kotter’s 8-step change model
Creating a climate for change
Engaging the whole organisation
Implementing and sustaining 1 2 3 4 5 6 8
Discuss graph with the group

10. Lewin’s change management model
Ensure that stakeholders are ready for change
Unfreeze
Execute the intended change
Change
Ensure that the change becomes permanent
Refreeze
Discuss the graph with the group.

11. The Change Curve Denial Acceptance Exploring Anger
Stage 4
Encouragement
Stage 1
Information
Denial
Acceptance
Confidence, morale and effectiveness
Stage 3
Direction
Exploring
Discuss graph with the group
Stage 2
Support
Anger
Time
Looking to the past
Looking to the future

12. Change management models
Can you think of a scenario where you would use each model?
After going through each technique, ask them when they could use each model and the reason why that model would be the most beneficial.

13. Business risks
With any change there are always going to be business risks, this is why it’s important you assess these risks.
Implications
Judgements
Problem or issue
Decision
Options
Implementation
Go through the graphs with the learners

14. SWOT Strengths Weaknesses Opportunities Threats
Strengths: characteristics of the business or project that give it an advantage over others
Weaknesses: characteristics that place the business or project at a disadvantage relative to others
Opportunities: elements that the project could exploit to its advantage
Threats: elements in the environment that could cause trouble for the business or project

15. PESTLE Your objective Political Economic Social Technological Legal
Environmental
PESTLE
Your objective
Go through graph with learners

16. Force Field Analysis Driving forces (Positive forces for change)
Restraining forces
(Obstacles for change)
Present state or
Desired state

17. How can you create a contingency plan?
Contingency planning
This is a process that ensures that the organisation can respond appropriately to an unplanned or unexpected event. In the context of change management, it can be used as another course of action in the change process if certain areas of the change process do not deliver the expected results etc.
How can you create a contingency plan?
Complete group discussion on how to create a contingency plan and the reasons why an organisation would complete one.

18. Mitigation and prevention
Crisis management
This is the process by which an organisation deals with a major event that could cause significant disruption to its operations. When change is implemented in the business, this will create additional risks, so it is important to create a crisis management plan.
Preparedness
Response
Recovery
Mitigation and prevention
Go through the graph with the learners

19. Barriers to change
When implementing change you will need to consider the barriers that may occur.
Some examples could be:
unclear communication
lack of leadership
insufficient resources
no clear strategy
employee resistance.

20. Evaluating change
When you have implemented change, it is important to evaluate its impact.
You could do this through:
gap analysis
stakeholder satisfaction reviews
cost–benefit analysis.

21. Gap analysis
To complete a gap analysis you need to: 1. Identify your future state You will need to firstly identify the objectives of what you want to achieve 2. Analyse your current situation For each of your objectives you will need to consider the current situation. For example: who has the knowledge that you need? 3. Identify how you will bridge the gap One you know your future objectives and your current position, you can then create a plan to complete the missing gaps.

22. Stakeholder satisfaction reviews
When implementing change it is important to check the views of all stakeholders involved in the change process.
You should do this at various points throughout the change process, including:
at the start
during implementation
at the end of implementation.

23. Cost–benefit analysis
This is a technique used for assessing the financial costs and benefits for a given project or change recommendation over a given time period.
The main stages of cost benefit analysis is:
calculation of costs and benefits
discounting the future value of benefits
comparing the costs and benefits
comparing net rate of return.

24. How do you use each example?
Evaluating change
How do you use each example?

25. Any questions?