1. Equality, Diversity and Inclusion – The Business Case
The business case for diversity will be organisationally
specific as different initiatives will produce different
results. There are however, six strategic themes:

2. reduced risk of discrimination
21st century business style
reduction in employee relations issues
reduction of internal discrimination
promotion of equal opportunities
improved employer image
reduction in costs associated with cases
reduction in legal costs
improved morale and motivation within
minority groups

3. meet the procurement requirements of
many organisations – especially the
public sector – ergo increased
business opportunities
workforce reflective of customers
improved customer communication
removal of cultural or other barriers
enhanced corporate image / reputation
greater understanding of customer needs
increased market penetration
improved overall customer service

4. ensure contractors deliver the
requirements of the public sector
equality duty
equality and diversity is integrated into customer
service by partner organisations
enhanced corporate image / reputation

5. improved knowledge and skills
within managers creating increased
confidence and resolve to deal with
performance issues
increased objectivity and removal of old
fashioned perceptions of favouritism and ‘jobs
for the boys’
measurement of managers own ability to deal
with equality issues encourages increased
objectivity, business and people focus within
their own teams

6. higher staff retention
reduced recruitment costs
access to a wider customer base
better supply chain management
enhanced creativity
greater ‘pool’ of job applicants
improved organisational image
wider range of resources
improved customer service

7. enhanced business reputation
amongst key stakeholders,
communities and customers
improved corporate reputation
generate support for site locations, licences
approvals and funding
reinforce organisational brand values
giving something ‘back’ to the community
perceived as an employer of distinction

8. recognition of the current status and any
realisation of the business benefits
recognition of the current status and any
levels of unconscious incompetence
communication of business strategy
awareness training
impact assessments
measurements agreed
assimilation into operations, policies and
procedures