1. Office of Technology Integration
C6100 University Center Florida State University (850)

2. Office of Technology Integration
MISSION
Help the FSU community leverage the available technology resources and expertise to support the goals of the university .

3. Office of Technology Integration
MANAGEMENT
Larry Conrad
Assistant Vice President for Technology
Chief Information Officer

4. Office of Technology Integration
ORGANIZATION
OTI Administration (7 FTEs)
AIS ( Administrative Information Systems (80 FTEs)
ACNS ( Academic Computing & Network Services (100 FTEs)
US ( User Services (40 FTEs)
IRM: ( Information Resource Management (2 FTEs)

5. Office of Technology Integration
OTI MANAGEMENT TEAM
AIS: Jeff Bauer, Director
ACNS: Carl Baker, Director
US: Eddie Yon, Director
IRM: Joe Lazor, Assistant Director

6. Topics covered in the Policy
Use of Information Technology Resources Policy
Topics covered in the Policy
Requirements and Prohibited Uses
Information Posted to FSU Computers or Web Sites
Electronic Mail and Electronic Communications
Corporate Partners
Privacy and Security
Violations and Enforcement
Policy References

7. Information Technology Security Management www.security.fsu.edu
Contents of Security web site
Computer Security Incident Response Team (CSIRT)
Security and Ethics Subcommittee
Antivirus
Responsible Computing
Helpful Security Links

8. What is AIS?
Our mission is to work in partnership with our customers to provide technology based business solutions and services.
AIS supports the enterprise business processes of FSU with the best information technology available.

10. Online Personalized Services (aka Webname/Secure Login)
Separate account from other FSU accounts (CARS/garnet, TEC, departmental, etc.)
Web interface to major student, faculty & staff business applications (registration, transcripts, grades, etc.)

11. ACNS Responsibilities
Administering FSU's primary public machines for students, faculty and staff
Maintaining and improving the Florida State University computer data network
Administering three computer labs on the FSU campus

12. ACNS Responsibilities
Technologically upgrading and managing general purpose Classrooms
Supporting departments in their web presence, maintains main FSU webpages

13. ACNS Computer Labs
Administers three computer labs on the FSU campus: Milton Carothers Hall (MCH) Phone: (850) Normal Hours: 8:00 am to Midnight, Monday - Sunday University Union (UUB) Phone: (850) Normal Hours: Open 24 hours/day, 7 days/week

14. ACNS Computer Labs
Strozier Library Basement (LIB) Phone: (850) Hours: same as Strozier Library
ACNS labs are open to all FSU students, faculty, and staff with a valid FSU ID
A list of resources available from the ACNS Computer Lab Support for use by those at FSU who are sight-impaired.

15. ACNS Systems Support
CARS account registration system (
CARS uses a common database for all ACNS authentication domains
Users can reset their own passwords (
Accounts on garnet, mailer, PPP dialup

16. User Services
HelpDesk (3rd floor MCH)
Technical Support
Training
Software Site Licensing
Advanced/UNIX Computer Support

17. User Services – HelpDesk
( , option 1)
“Tip of the iceberg”
8 FT + 5 PT students
7 days/week, week nights
All problems entered into Remedy ticketing system
Managed by Craig Zody

18. User Services – Training
Currently offer 26 different short courses during each semester
Course descriptions, scheduling and on-line registration are at
Managed by Greg Tulenko

19. User Services – Training
3 training labs: Sliger, UCC
Run SmartForce server –
SmartForce has free CBT courses on a large variety of IT topics

20. User Services – Software Site Licensing
Software Licensing provides substantially reduced pricing on common Productivity Software, Antivirus Software, and Specialty Software (from 18 different companies)
Assists in building user groups in an attempt to maximize purchasing power and reduce per-user software costs.

21. User Services – Software Site Licensing
See for details and pricing
Problems/questions to:
Bob Smith, Technical Support

22. Additional Services
Support of live webcasts & archiving to
Digital video production services (MPEG, Quicktime, Real, etc.)
Send requests to

23. Additional Services
Produce:
Hardcopy typically printed in Fall, for dorm rooms
Latest is always on-line at