1. TIS Scrutiny Approved Accreditation Pilot
Nicola Thom
Executive Director (Operations)

2. Key benefits of accreditation
External validation of our journey
Seal of approval – have we missed anything?
Recognition of the commitment and hard work of our tenants
Validation for staff

3. Key benefits of accreditation
Increased self awareness – critical element of scrutiny
Breaks down barriers between landlord and tenant – demonstrable and tangible
Some of the things we were doing we didn’t recognise as ‘scrutiny’ until we started pulling everything together
Embedded in role profiles
Appraisal objectives for all staff
Consultation calendar

4. What makes it work Commitment from senior management and board
Commitment from tenants
Staff buy-in
Training – both external and in-house
Embracing difficult conversations
Understanding what is/isn’t scrutiny

5. What makes it work
Different views – i.e. staff and tenant perspective – but everyone working to same outcomes
Partnership and trust between staff and tenants – all driven by the desire to achieve positive change
Staff now routinely ask ‘why’ rather than doing things ‘because that’s the way we’ve always done it’ – culture shift

6. Lessons learnt
Communication is key to everything - we don’t always get it right
Take regular steps back to evaluate how things are going
Focus groups – however small – can give valuable insight
Challenge views/perceptions
Don’t be afraid of a healthy debate!

7. Next Steps Keep up momentum and enthusiasm Share best practice
3 staff now trained to deliver Stepping up to Scrutiny – will work with other local RSLs to deliver training to tenants
How do we recruit “fresh blood”?
Modernise our approach within our communities – doesn’t need to be board room meetings