1. Managing to Unleash Talent and Commitment
Creating the Conditions for Success
July 2017

2. Your Presenter Steve Semler
Chief Learning Architect / Talent Consultant
Author
HR Geek
Leadership Experience:
Military
Not-for-Profit & Volunteer Org
Corporate

3. Leadership Poll

4. Create the Conditions for Success
If you remember nothing else…
Create the Conditions for Success

5. Silver Gold Platinum Keys to Leadership Success
Have pure intentions and accept what the leadership role requires
Silver
Gold
Treat others as you would wish to be treated
Platinum
Treat others as they wish to be treated

6. 10 Things You Can Do SILVER Accept the role Make the transition GOLD
Share information
Provide direction
Take the initiative
Align action
Be fair
PLATINUM
Adapt to other peoples’ styles
Tell them how they are doing
Make them feel heard

7. How do you know you’re doing it right?
“My boss would react in a constructive way if I brought her bad news.”
“I know what’s going on, and what I need to do today, this week, and next month.”
“My boss understands and cares about me as a person.”
“My boss is willing to make tough decisions, and will let me know when he needs me to do better.”
“I have what I need to serve my clients.”

8. 1. Accept the role Silver Your responsibility changes: My own work
The work of the group
Management of work across groups
Processes and results of whole programs or functions
Results of the organization as a whole
How the organization serves all stakeholder needs
“Welcome to management!”

9. 2. Make the transition Silver In a successful transition, you will:
Let go of some things you used to do and value
Keep some things that made you successful
Take on new skills and values needed for the role
“Improve yourself constantly”

10. You don’t have to do it alone!
Put your ego in check
Rely on your team
Rely on your boss
Stay curious
It’s okay to say, “I don’t know. I’ll find out.”

11. Silver
Questions?

12. 3. Share information Gold You know things first (usually*)
Keep people informed
Prevent surprises; give people time to prepare
Help people set accurate expectations
Anything that affects them, the people they work with, or their clients
“Sharing makes you powerful.”

13. 4. Provide direction Gold
We look to leaders for direction and guidance It is okay to tell people what to do, as long as you are giving them what they need.
“Here is where we’re going.”

14. 5. Take the initiative Gold
You are responsible for everything that happens or fails to happen within your area of responsibility.
“This will affect the other team. Let’s make sure they know what’s coming.”

15. Gold
6. Align action
Leaders work across boundaries to help their teams serve the client.
Consider:
Information
Resources
Schedules
Ideas
Processes
Priorities
“Our teams are ready. We can do this together!”

16. Gold
7. Be fair
Fairness:
Does not mean that everyone gets the same thing
Protects confidences
Is always judged by the other person
Is informed by policy and regulations
“Would it seem right if you turned it around?”

17. Gold
Questions?

18. 8. Adapt to other peoples’ styles
Platinum
8. Adapt to other peoples’ styles
Implications:
Different is not wrong
Different is not better
Being versatile is better
Style can interfere when things are stressful
Leaders must adapt first
Social Styles:
Driving
Expressive
Amiable
Analytical

19. 9. Tell them how they are doing
Platinum
9. Tell them how they are doing
People need to know what to keep doing and what to change.
“I would like to check in on that call with the State.”
“Here’s what I observed….”
The overall result was…
Keep doing this…
You might do this to improve…
“How do you feel that went?”
“What could you do next time?”
“What could I do to support you better?”
“Nice job on that report!”

20. This has been called the “superpower” of great leaders.
Platinum
10. Make them feel heard
Listen to connect:
Show that you are paying attention.
Invite them to share.
Ask open-ended questions to show you are curious.
Restate until you get a “yes” reaction. Then, they know you heard them.
This has been called the “superpower” of great leaders.
“Yes! Now I understand!”

21. Platinum
Questions?

22. Quiz – For a book! Take a moment to think.
Be ready when I ask for an answer.
What is the Platinum Rule and why is it important to leaders?
What is a leader’s superpower and why?

23. Summary: 10 Things You Can Do
SILVER
Accept the role
Make the transition
GOLD
Share information
Provide direction
Take the initiative
Align action
Be fair
PLATINUM
Adapt to other peoples’ styles
Tell them how they are doing
Make them feel heard
Create the conditions for success for your team! Unleash their talent and commitment!

24. Resources Growing Great Employees (Erika Andersen)
Search: Amazon Growing Great Employees Andersen
Leading So People Will Follow (Erika Andersen)
Search: Amazon Leading So People Andersen
The Leadership Pipeline (Ram Charan)
Search: Amazon Leadership Pipeline
Mindtools.com
Caveat: Be curious, be critical; not everything here is effective. There is a lot of pop psychology.
Proteusleader.com
Caveat: The best material (videos and tools) requires a relatively inexpensive subscription.