1. PM 512 The Customer In The Project Process April 18,1998
City University

2. Operating Paradigm Al Hirsch 4 Classes Meetings - Saturdays 8 to 5
(o), (h)
4 Classes Meetings - Saturdays 8 to 5
Breaks - AM & PM As Required
Lunch - 1 Hour
Atmosphere
Informal
Dynamic
Inquiring
Focused
City University

3. Class Schedule April 18th Introduction, Overview & Expectations
Course Content
Case Studies
Project Delivery: A System and Process for Benchmark Performance
Assignments
Individual Paper
Personal Customer Experience Case Study
Group Paper
Major Case Study Position Paper
Final Examination
Major Case Presentations
Project Team, Management & Customers
City University

4. Class Schedule April 25th May 2nd May 9th
Text: 1st Four Chapters, Pages 1 to 107
Case Study
Final Case Preparation
May 2nd
Text: 2nd Four Chapters, Pages 108 to 225
May 9th
Final Examination
Major Case Exercise
City University

5. The Next Step
City University

6. Case Work Case Selection Preparation Team & Role Selection
Two Cases Each Week
Final (2 Cases)
Preparation
Weekly ( Ad Hoc)
Final (Similar To Presentation)
Team & Role Selection
2 Teams Each Case
Company & Client
Company & Corporate Analyst
City University

7. The Customers Perspective
What is the Customer’s Perspective?
Is It A Valid Perspective? … Always?
Who Are Stakeholders? Who Says … ?
What Are The Differences?
Case #1
Corwin Corporation - Show Cause
Corwin
Peters Company
Case #2
1st National Bank - What Happened
Management
Consultants
City University

8. Assignment For April 25th
Personal Customer Experience - Case Study (Individual)
City University