1. Buying Online From Private Individuals
When you buy online from a private individual, you can’t:
complain if the goods aren’t satisfactory
cancel the order if you change your mind
return the goods and get your money back
ask for a refund if the goods don’t arrive within 30 days
'cooling off' period - you can cancel your purchase and get a full refund

2. Protection schemes for buyers
site protection
dispute resolution
payment protection
credit card protection
Distance selling regulation
'cooling off' period - you can cancel your purchase and get a full refund

3. Auction sites There are 2 main types: Where you bid then pay e.g. Ebay
Where you pay for bids beforehand e.g. Mad bid (1p Bids)

4. Ebay
Explain good points and bad points about this site

5. Madbid
Explain good points and bad points about this site

6. Buying Online From Private Individuals
When you buy online from a private individual, you can’t:
complain if the goods aren’t satisfactory
cancel the order if you change your mind
return the goods and get your money back
ask for a refund if the goods don’t arrive within 30 days
'cooling off' period - you can cancel your purchase and get a full refund

7. Protection schemes for buyers
site protection
dispute resolution
payment protection
credit card protection
'cooling off' period - you can cancel your purchase and get a full refund

8. Auction sites There are 2 main types: Where you bid then pay e.g. Ebay
Where you pay for bids beforehand e.g. Mad bid (1p Bids)

9. Ebay
Explain good points and bad points about this site

10. Madbid
Explain good points and bad points about this site

11. Features of Online Auction Sites
Name of auction site: Ebay
What features/tools does the auction site provide to help buyers find and bid for items with confidence?
What product information does the auction site provide?
How do buyers know if a seller is trustworthy?
Is there a complaint resolution service? How does it work?
What methods of payment can be used?

12. Online Payment Methods
Research each of the online payment methods listed in the table below to find out how they work and the advantages and disadvantages of each.
Method of payment
How it works
Example
Protection rating (high, medium or low)
Advantages
Disadvantages
Cheque or money order
Debit card
Visa debit,
Credit Card
Visa, Master Card
Escrow service
Escrow.com
Electronic money account
PayPal