1. CONSUMER RIGHTS LEGISLATION

2. TRADE DESCRIPTIONS ACT (1968) Can’t say your product is something it is not. Can’t say your product is something it is not. E.g September 2005 Marks and Spencer were fined £10,000 for claiming that a men’s range was from Italy when it wasn’t. E.g September 2005 Marks and Spencer were fined £10,000 for claiming that a men’s range was from Italy when it wasn’t.

3. CONSUMER CREDIT ACT (1974) Protects customers who buy now and pay later Protects customers who buy now and pay later Customer must get written details. Customer must get written details. Consumer should be aware of how the repayments were calculated and details of the repayment dates and how to repay Consumer should be aware of how the repayments were calculated and details of the repayment dates and how to repay

4. Consumers are also allowed a 30 day cooling off period. Consumers are also allowed a 30 day cooling off period. The government is in the process of up- dating this piece of legislation. The government is in the process of up- dating this piece of legislation. Read the following article: Read the following article: New Consumer Credit Law New Consumer Credit Law

5. SALE OF GOODS ACT (1979) Includes some amendments: Includes some amendments: Sale and Supply of Goods Act (1994) and Sale of Goods (Amendment) Act (1995) Sale and Supply of Goods Act (1994) and Sale of Goods (Amendment) Act (1995) This legislation applies to both new and second-hand goods. This legislation applies to both new and second-hand goods.

6. Protects consumers by ensuring that: goods are of a “satisfactory quality” – last a length of time and no defects. goods are of a “satisfactory quality” – last a length of time and no defects. goods are as “described” – honestly described and advertised goods are as “described” – honestly described and advertised fit for purpose – products must do as they say fit for purpose – products must do as they say

7. If a consumer buys something that does not meet any of these conditions they have a right to demand their money back from the person or shop they bought it from. If a consumer buys something that does not meet any of these conditions they have a right to demand their money back from the person or shop they bought it from. They do not have the right to get the money back from the manufacturer. They do not have the right to get the money back from the manufacturer.

8. CONSUMER PROTECTION ACT (1987) Ensures that prices are accurately displayed in a shop, catalogue or advert Ensures that prices are accurately displayed in a shop, catalogue or advert Cannot knowingly sell unsafe goods. Cannot knowingly sell unsafe goods. Goods should also comply with general safety requirements. Goods should also comply with general safety requirements.

9. THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS (2000) These regulations are designed to protect consumers who purchases products without actually seeing the seller. These regulations are designed to protect consumers who purchases products without actually seeing the seller. This could be on-line, by telephone, fax, mail order or television. This could be on-line, by telephone, fax, mail order or television.

10. Consumers are entitled to: clear written information on the product before placing an order clear written information on the product before placing an order A “cooling off period” of five days, during which the consumer can cancel A “cooling off period” of five days, during which the consumer can cancel A full refund if the products are not provided by the agreed date or within 30 days A full refund if the products are not provided by the agreed date or within 30 days Protection against credit card fraud Protection against credit card fraud Read the following article Read the following article Consumer Protection (Distance Selling) Regulations Consumer Protection (Distance Selling) Regulations Consumer Protection (Distance Selling) Regulations Consumer Protection (Distance Selling) Regulations