1. Unit 538: Manage domiciliary services
The performance management cycle
Learning outcomes 2, 4, 6/Assessment criteria: 2.2, 4.1, 4.2, 4.3, 4.4, 4.5, 6.3
Unit 538: Manage domiciliary services (O3) Level PowerPoint presentation 1

2. The performance management cycle
Organisational
goals
Individual
Goal planning
Performance
evaluation
Recognition
Coaching
and
feedback
Unit 538: Manage domiciliary services (O3) 3978 Level PowerPoint presentation 1

3. The performance management cycle
Organisational goals
Setting goals for the organisation that reflect its purpose, values and vision
Sharing goals
Allocating responsibility for goals
Unit 538: Manage domiciliary services (O3) Level PowerPoint presentation 1

4. The performance management cycle
Individual goal planning
Individual goal setting
Competence assessment
Development/career planning
Unit 538: Manage domiciliary services (O3) Level PowerPoint presentation 1

5. The performance management cycle
Performance evaluation
Individual appraisal and review
Evaluation of performance
360-degree assessment
Unit 538: Manage domiciliary services (O3) 3978 Level PowerPoint presentation 1

6. The performance management cycle
Coaching and feedback
Coaching activities
Coaching plans
Continuous feedback
Unit 538 (O3): Manage domiciliary services Level PowerPoint presentation 1

7. The performance management cycle
Recognition
Reward performance – different ways to recognise achievement and improve performance
Pay recommendations
Promotion
Unit 538: Manage domiciliary services (O3) Level PowerPoint presentation 1

8. The performance management cycle
Giving feedback
Feedback is a way to reinforce appropriate behaviour, standards of practice or bring about individual change.
It facilitates self-reflection and open dialogue between employees and management, and supports understanding and acknowledgement of strengths and weaknesses.
When feedback is used effectively, the outcomes are:
realistic career plans for the individual
benefits for the organisation from understanding each staff member’s aspirations and potential.
Unit 538: Manage domiciliary services (O3) Level PowerPoint presentation 1

9. The performance management cycle
Self-reflection
Learning more about the way in which you communicate will enhance your management skills.
Using recognised managerial theories when reflecting upon your practice will give you the evidence required to demonstrate your competence.
You can also use the process of reflecting upon the way you support and enable others to develop your own knowledge and skills.
Unit 538: Manage domiciliary services (O3) Level PowerPoint presentation 1

10. The performance management cycle
Mentoring and coaching
A mentor is usually an expert in a particular field. They will work within that field to help more junior practitioners gain knowledge, skills and experience.
A coach is not necessarily an expert in the field of influence of the person. Rather, they will work with the person to identify and reach significant targets and goals.
Unit 538: Manage domiciliary services (O3) Level PowerPoint presentation 1

11. The performance management cycle
What is mentoring?
Mentoring involves an individual entering a relationship
with somebody to act as an adviser, counsellor or – most
particularly – a role model.
What is coaching?
Coaching is a focused, one-to-one process intended
to maximise management and leadership potential
or behaviour change in the workplace. Coaching is
about change.
Unit 538: Manage domiciliary services (O3) Level PowerPoint presentation 1

12. The performance management cycle
Unit 538: Manage domiciliary services (O3) Level PowerPoint presentation 1

13. The performance management cycle
Mentoring involves:
Directing and supporting people without spoon-feeding them.
Enhancing people’s own ability to identify training needs, set objectives and evaluate forward planning and project implementation.
Developing skills that will assist staff in self-appraisal and review.
Unit 538: Manage domiciliary services (O3) Level PowerPoint presentation 1

14. The performance management cycle
Coaching involves:
Enhancing people’s effectiveness in their present job
Developing specific skills and knowledge
Changing behaviour
Planning and implementing carer paths
Improving confidence
Managing stress and work/life balance, and clarifying personal values
Unit 538: Manage domiciliary services (O3) Level PowerPoint presentation 1