1. QUALITY IMPROVEMENT [SECOND]/[THIRD] QUARTERLY COLLABORATIVE WORKSHOP
[insert referral network name]
[insert workshop date]
2nd & 3rd QI Workshops

2. AGENDA 8:45 Registration 9:00 Introductions & QI review 9:45
Review QI aims
10:15
Tea Break
10:30
QI Aim 1 review & discussion
11:15
QI Aim 2 review & discussion
12:15
QI Aim 3 review & discussion
13:00
Lunch
14:00
QI Aim 4 review & discussion
14:45
QI Aim 5 review & discussion
15:30
Next steps for QI workshop & closing
We will be doing an in-depth review of each QI aim including:
Review & discuss data for that aim
Hear updates from the QI team
Revise the change package, if needed
2nd & 3rd QI Workshops

3. WORKSHOP OBJECTIVES
Review the purpose of QI, QI Aims, QI Change Packages and QI Teams 1
Visualize & discuss QI progress 2
Hear updates from QI teams 3
Revise the Change Packages 4
Plan to collect data for the next QI quarter 5
2nd & 3rd QI Workshops

4. WORKSHOP INTRODUCTION
Session Objectives
Introductions
Briefly review QI basics
2nd & 3rd QI Workshops

5. INTRODUCTIONS Facilitators Referral Network [insert name]
[insert position]
Let’s take a minute to go around and introduce yourselves!
Who is leading referral work at your organization?
Please share one to two of the services you provide
2nd & 3rd QI Workshops

6. WHAT IS QUALITY IMPROVEMENT?
An approach to the analysis of performance, and systematic efforts to improve it
QI comes from the field of healthcare, where staff at a clinic try to improve:
Operations
The experience of patients
Patient health outcomes
2nd & 3rd QI Workshops

7. WHAT IS A QI AIM?
Aim statement: A clear description of what you’re trying to achieve by making specific change/s
Important to those involved in your referral network because it sets targets to work towards achieving ?
Who can remind us what makes a QI aim SMART?
2nd & 3rd QI Workshops

8. WHAT IS A QI AIM?
Specific – targets a specific area for improvement Measurable – quantifies or at least suggests an indicator of progress Assignable – specifies who will do it Realistic – states what results can realistically be achieved, given available resources Time-related – specifies when the result(s) can be achieved
2nd & 3rd QI Workshops

9. REVIEW QI CHANGE PACKAGES
A change package is the set of specific changes you will make to achieve your aim
April you made Change Packages for each QI Aim
We can consider making changes to the following:
Data collection
Materials
Staffing
Process changes
Other changes
2nd & 3rd QI Workshops

10. QI TEAMS QI teams: Are groups that work on specific QI efforts
Meet to review collected data, plan how best to work together with other QI team members to help the wider network achieve their QI aim
Delegate specific responsibilities to one another when implementing the agreed plan
Should understand the change package and study whether the package is leading to the desired results
Should have a “champion” or team leader
2nd & 3rd QI Workshops

11. QI TEAMS FROM 2nd QI Workshop
AIM 1
AIM 2
AIM 3
[insert QI team members]
AIM 4
AIM 5

12. QI TEAM MEETING OBJECTIVES
To meet regularly to review QI data for the assigned QI aim, discuss the strengths and weaknesses of the changes made to reach the aim and generate recommendations for the referral network on how to accelerate progress towards reaching that aim.
2nd & 3rd QI Workshops

13. QI TEAM MEETING GUIDANCE
Meet at least once per month between QI workshops
Plan the meeting at a time and location that most, if not all, of the team can attend
Meetings should not be longer than one hour
Assign a meeting chair and minute taker that rotate each meeting
Summarize the meeting discussion and develop and document a list of questions about your QI aim to share at the next monthly review meeting
2nd & 3rd QI Workshops

14. QI TEAM MEETING GUIDANCE
Use the discussion points below to guide each QI team meeting:
Review each of the changes in the change package for your QI aim:
What part(s) of the change package are working well?
What part(s) of the change package are not working well?
Are there other gaps or weaknesses in the referral processes we should address to reach our QI aim that are not in the current change package?
These should be proposed to the referral network at the next monthly referral network meeting.
2nd & 3rd QI Workshops

15. REFERRAL NETWORK QI AIMS
Session Objectives
Review the five QI Aims
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16. RN QI AIMS QI AIM 1 [insert QI aims] QI AIM 2 QI AIM 3 QI AIM 4
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17. Take 15 minutes to help yourself to tea
TEA BREAK
Take 15 minutes to help yourself to tea
2nd & 3rd QI Workshops

18. REVIEWING THE QI AIMS, DATA & CHANGE PACKAGES ONE-BY-ONE
We are now going to review data, hear updates from QI teams and review the change packages for each QI aim together. For each QI aim we will do the following before moving onto the next QI aim:
Review & discuss the QI data for that QI aim
Receive updates from the QI team for that QI aim
Make changes to the change package for that aim based on your experience over the past few months
Lets begin with QI aim 1!
ACTIVITY
2nd & 3rd QI Workshops

19. Always remember to be… 
S.M.A.R.T.
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20. QI AIM 1 REVIEW & DISCUSSION
Session Objective
Look at data for QI Aim 1
Receive an update from QI Team 1
Revise change package for QI Aim 1 together
2nd & 3rd QI Workshops

21. AIM 1: [insert aim]
[INSERT RUN CHART]

22. QI TEAM 1 UPDATES ?
How many times has your QI team met since the last QI workshop?
Please give a brief summary of what you discussed and the meeting outcomes ? ?
Are there any challenges or QI team changes you would like to discuss or propose?
2nd & 3rd QI Workshops

23. AIM 1: [insert QI aim]
Change Package:
[insert change package]

24. QI AIM 2 REVIEW & DISCUSSION
Session Objective
Look at data for QI Aim 2
Receive an update from QI Team 2
Revise change package for QI Aim 2 together
2nd & 3rd QI Workshops

25. AIM 2: [insert aim]
[INSERT RUN CHART]

26. QI TEAM 2 UPDATES ?
How many times has your QI team met since the last QI workshop?
Please give a brief summary of what you discussed and the meeting outcomes ? ?
Are there any challenges or QI team changes you would like to discuss or propose?
2nd & 3rd QI Workshops

27. AIM 2: [insert QI aim]
Change Package:
[insert change package]

28. QI AIM 3 REVIEW & DISCUSSION
Session Objective
Look at data for QI Aim 3
Receive an update from QI Team 3
Revise change package for QI Aim 3 together
2nd & 3rd QI Workshops

29. AIM 3: [insert aim]
[INSERT RUN CHART]

30. QI TEAM 3 UPDATES ?
How many times has your QI team met since the last QI workshop?
Please give a brief summary of what you discussed and the meeting outcomes ? ?
Are there any challenges or QI team changes you would like to discuss or propose?
2nd & 3rd QI Workshops

31. AIM 3: [insert QI aim]
Change Package:
[insert change package]

32. Please be back in one hour
LUNCH BREAK
Please be back in one hour
2nd & 3rd QI Workshops

33. QI AIM 4 REVIEW & DISCUSSION
Session Objective
Look at data for QI Aim 4
Receive an update from QI Team 4
Revise change package for QI Aim 4 together
2nd & 3rd QI Workshops

34. AIM 4: [insert aim]
[INSERT RUN CHART]

35. QI TEAM 4 UPDATES ?
How many times has your QI team met since the last QI workshop?
Please give a brief summary of what you discussed and the meeting outcomes ? ?
Are there any challenges or QI team changes you would like to discuss or propose?
2nd & 3rd QI Workshops

36. AIM 4: [insert QI aim]
Change Package:
[insert change package]

37. QI AIM 5 REVIEW & DISCUSSION
Session Objective
Look at data for QI Aim 5
Receive an update from QI Team 5
Revise change package for QI Aim 5 together
2nd & 3rd QI Workshops

38. AIM 5: [insert aim]
[INSERT RUN CHART]

39. QI TEAM 5 UPDATES ?
How many times has your QI team met since the last QI workshop?
Please give a brief summary of what you discussed and the meeting outcomes ? ?
Are there any challenges or QI team changes you would like to discuss or propose?
2nd & 3rd QI Workshops

40. AIM 5: [insert QI aim]
Change Package:
[insert change package]

41. Take 15 minutes to help yourself to tea
TEA BREAK
Take 15 minutes to help yourself to tea
2nd & 3rd QI Workshops

42. Understand what work we need to do between now and our next QI meeting
NEXT STEPS
Session Objective
Understand what work we need to do between now and our next QI meeting
2nd & 3rd QI Workshops

43. NEXT STEPS Continue making referrals and working towards the QI aims
Continue meeting with your QI teams
Attend Regular Referral Network Monthly Meetings
2nd & 3rd QI Workshops

44. CLOSING REMARKS Session Objectives Answer any final questions
Review today’s discussion
2nd & 3rd QI Workshops

45. ? ? Who can summarize what we did today and why?
Who would like to share something new they learned today?
2nd & 3rd QI Workshops

46. Thank you for your attention and participation!
2nd & 3rd QI Workshops