1. SHIP Profiles: Development and practices

2. Speakers
Ginny Paulson, SHIP TA Center Director at Northeast Iowa Area Agency on Aging
Bill Benson, Health Benefits ABCs (HBABCs)
Kendra Kuehn, Health Benefits ABCs (HBABCs)

3. Agenda
Project Overview
Theme example
Resources

4. Ginny Paulson
Steve
Project Overview

5. Goal: “We Know SHIPs” Facilitate networking
Refer SHIPs to each other when asked "Do you know who is doing [X]?"
Newsletter articles promoting successes
Identify SHIP presenters on key topics
Expand SHIP-created items in Resource Library
GP: The theme that guided this effort was “We Know SHIPs.” With increased knowledge about the different SHIP programs, we would be able to assist with the activities listed. Examples of how this has worked out: March and May SHIP Watch; List the sessions at the conference influenced by the project (SHIP/SMP sharing); April and June SHIP director orientations; Answers to questions (MOUs);

6. Data Sources 2016 Needs Assessment 2016 Interviews
2016 Resource Report
# Medicare-eligible
Funding Source
Sources of Data
2016 SHIP Needs Assessment: Questions 3 - 6 in the 2016 Needs Assessment survey addressed the SHIPs operational model, subcontracting, and key programs the grantee agency is also responsible for, such as Medicare Improvements for Patients and Providers Act (MIPPA) grants, Senior Medicare Patrol (SMP) grants, Aging and Disability Resource Centers (ADRC), and the Long-Term Care Ombudsman program.
2016 Interviews:  Most SHIP directors agreed to interviews, with some directors also involving additional staff in the process. The interview questions explored the SHIP's operational model, subcontracting relationships, successful partnerships, outreach and education practices, counselor training, volunteer management, and grants management. These interviews were the basis for the narratives found in the Resource Library.
2016 SHIP NPR Resource Report: This was the source of the Quick Figures data, with the exception of the Medicare-eligible individuals in each state.
Medicare-eligible individuals in each state: This data is available monthly from CMS. We selected the month of March 2016 to correspond to the month the 2016 Resource Report was due.
Funding source: This data was from ACL's SHIP Program Evaluation unless the SHIP director provided more current information.
Program contact information: This information mirrors what is published in our online SHIP location on the home page of  It is also provided through our SHIP contact list (available only to a SHIP director audience on our website).

7. Interviews with Directors
Team of 6 interviewers
1 – 2 hour interviews
9 open-ended questions
Focus on successes
Handout = the interview questions

8. Big Picture Topics Innovation Operational Model
Promising Practices
Operational Model
Resource Report and CMS
Number of: counselors, people reached, Medicare-eligible
Centralized or Decentralized
Partnerships, Grant Management
OEP, Volunteer Management, Counselor Training

9. Theme example: Grant Management
Bill Benson and Kendra Kuehn

10. Accessing Profiles and Future Plans

11. Accessing SHIP Profile Data
Currently Available
Future Plans
Clickable map with summary data
Profile of each SHIP in the Resource Library
Searchable document of themes and details
Newsletter articles
SHIP contributions to the Resource Library
Enhanced map to search by multiple criteria
Updated Quick Figures data for 2017
More SHIP entries in Resource Library
Version of SHIP profiles map for the public
As a handout, provide the past newsletter articles and/or a list of them by title with instructions on how to download them. Provide a handout of SHIP contributions to the RL that came out of this project

12. Contact Us Ginny Paulson Bill Benson Kendra Kuehn
Bill Benson
Kendra Kuehn
SHIP Center General Information
Website:
Phone:

13. Questions?
The production of this presentation was supported by Grant No. 90ST from the Administration for Community Living (ACL). Its contents are solely the responsibility of the SHIP TA Center and do not necessarily represent the official views of ACL.