1. Getting Started with Chatter
Nina Jameson
Salesforce Program Manager, ISU/ITS
(office)

2. Contents UCSF Chatter Why Chatter? Chatter vs. Email Recommended Uses
Getting Started
Mobile Client
Desktop Client
Support

3. UCSF Chatter
UCSF Chatter is an enterprise networking and collaboration tool that is specific to UCSF
Chatter is subject to the university's electronic communications policy and compliance requirements and policy for protecting privacy information for students (FERPA) and patients (HIPAA).
Collaborate on focused objectives by bringing different groups together and engaging in cross-team conversations
Share large files in a central location without clogging inboxes
Post questions and get answers from people who may not normally be included
Search and learn more about UCSF staff through the use of Chatter people profiles
32% less
28% less meetings
36% increase in collaboration
49% increase in ability to find information
(source: Salesforce)

4. Why Chatter? Less meetings Less inbox clutter
Single, searchable repository for business conversations and files
Increased ability to find information
Increased visibility to staff and executive activities

5. Chatter vs. Email X Chatter Email
Business conversation regarding short-term or on-going initiative X
File collaboration
Project/Committee/Initiative communication
Private communications

6. Recommended Uses Chatter instead of ListServ
Share documents
See posts and responses
Save time answering questions that have already been asked/answered
Tag topics of interest
Chatter for project, committee, and meeting collaboration
Share and collaborate on files without firewall concerns
Access to all UCSF staff
Ability to post on profiles or in groups

7. Getting Started- Helpful Hints
Posting
Posts entered in the status box on your home or profile page will be visible to everyone.
Posts entered on a colleague’s profile page will be visible to everyone.
Posts to a group will be visible only to people with access to that group.

8. Getting Started- Helpful Hints
Uploading Files
Upload in your feed (profile)
Note: When uploading a file on your profile, the default sharing rule is with everyone at UCSF. Profile information is available to everyone at UCSF.
Upload in groups
Files uploaded to a private group are only available to that group
To allow others to upload a new version of a file, the file owner must click the Share File icon and select the users and/or groups that are allowed to upload new versions of that file.

9. Getting Started- Helpful Hints
Following
Follow people or files to receive an update when there is activity on them.
Follow a person: Receive notification when a person’s profile is updated
Profiles are viewable by all Chatter users
A person’s activities in private groups are not viewable to those that are not in those groups. Following a person will not grant access to private groups that person belongs to.
Follow a file: Receive notification when a file is updated
Users can only follow files that are shared with them

10. Getting Started- Helpful Hints
Adding a topic to a post
Use the # in front of your post to “tag” it for later reference. Search on the hash tag to find all posts with that tag
Use the * for a wild card search after the start of the hash tag. Be sure your search results display for Search Chatter Updates

11. Getting Started- Helpful Hints
Directing a comment in a post
Use in front of a person’s name in a post to “call out” that person. Note that you will be prompted to select a name from a list of name matches
Chatter will send an to that person with the comment.
Responding to a post
Respond to a post by:
Navigating to the group and posting a comment
Replying to the notification. Your response will automatically post to the group comment.

12. Getting Started- User Steps
Log in to Salesforce- Navigate to
ucsf.my.salesforce.com
Watch the Chatter video – It comes up the first time you visit your Home tab
Update your profile – Click your name and use the Pencil icon to update the About me section. Don’t forget to upload a photo.
Start following people – Click the People tab to find colleagues you want to follow.
Decide how you want to be alerted when your feed is updated- Go to Setup/Personal Setup/My Chatter Settings/ My Chatter to configure your notification options.

13. Getting Started- User Steps
Join or start groups – To join a group, click the Groups tab, search and select a group to join. To start a group, click the Groups tab and select New Group.
Follow Chatter etiquette – Remember, Chatter is a business tool, so keep all conversations related to business. Here are a few simple dos and don’ts:
Don't post confidential information on your home page, profile, or in response to anyone’s posts. Everyone can see these posts.
Don’t post anything you wouldn’t want your manager or HR team to see.
Don’t add noise—Chatter isn't the place for planning lunch or discussing yesterday’s game
Don’t post PHI in any group without explicit permission from Med Center CMO (if patient-related) or Office of Research (if research-related).
Don’t post in a group without first notifying the sender

14. Mobile Client
The Chatter mobile app allows users access to Chatter via mobile device
For more detail on supported devices and OS requirements, visit
Download Chatter Mobile Application at or through Apple App Store, Android Market, or BlackBerry App World
Open the Chatter application and go to Settings
Change the Connection Login Host to “Custom” and custom host URL to ucsf.my.salesforce.com
Launch Chatter app, accept all terms and enter network ID and password (required to enter only at time of set up)

15. Desktop Client
Chatter Desktop lets you collaborate in Chatter without a browser
Note: Chatter Desktop requires Adobe® Integrated Runtime (AIR®) and only runs on operating systems that Adobe AIR supports.
Download Chatter Desktop by navigating to the user name in Chatter web application (upper right corner of the application) and click Setup. On the left toolbar, click on Desktop Integrations, then Chatter Desktop. The instructions to download Chatter Desktop will appear in the main pane.
Select Add a new connection and enter “UCSF Chatter” in the name and into the Login URL
Note: enter the Login URL in full, as it appears in this step.
Click on Authenticate and enter network ID and password to log on (required to enter only at time of set up)

16. Support
Chatter Help
Go to the group, “Chatter Help” to post a question to the Salesforce team
Click Help & Training button in upper right corner of application to access standard Salesforce Help
with question

18. UCSF Chatter Guidelines
As a university employee, you must abide by the university code of conduct . Be respectful when posting.
Avoid posting Private Health Information (PHI). Posting of PHI is only acceptable for pilot groups with explicit permission from the Med Center’s CMO (if related to patient care) or Office of Research (if related to research).
Report any inappropriate content to either the group administrator or the Chatter technical support team so that the content can be removed.