1. Avaya Communication Manager Branch Gateways
Speaker Name

2. Avaya, the Leader in Business Communications
We enable businesses, large to small, to communicate, compete, conquer
Century of experience and innovation in our DNA
Today: #1 positions in IP telephony, contact centers, mobility solutions, and services
Avaya Labs, leader in communications software sciences: 1,800+ patents
Pioneered voice mail, IVR, skills-based call routing, unified communication, CTI, audio conferencing, virtual LAN
1 million customers -- 90% of FORTUNE 500® rely on Avaya
20,000 people in 50 countries
2,500 Business Partners 2

3. Agenda Avaya Communication Manager Branch Solutions
Extending Intelligent Communication Applications throughout the Enterprise
Communication Manager Branch Gateways
Overview
G450 Gateway
G700 Gateway
G350 Gateway
G250 Gateway
IG550 Integrated Gateway
Survivability
Enterprise Survivable Servers
Local Survivable Processor (LSP)
Local Branch Survivability (SLS)
Backup for WAN Failures
Manageability
Managing the Branch Network
New in CM5.0

4. Intelligent Communications
Extend Intelligent Communications Throughout the Enterprise with Communication Avaya Manager Branch Solutions
Intelligent Communications
Make people more productive, processes more intelligent, and customers more satisfied by extending intelligent communications applications to your branch offices
Reduce infrastructure and management costs by collapsing multiple branch systems into a single set of centralized applications
Enable desktop mobility where any employee can work from any location
High Availability and Security
Proactively ensure business communication applications meet mission-critical voice expectations
Deliver greater levels of survivability with a highly reliable architecture, automatic failover, alternative routing, and local branch survivability
Open Interoperability
Implement an open, standards based solution that enables interoperability to support a multi-vendor environment

5. Avaya Communication Manager Branch Solutions Enable the Branch Employee
Branch office employees can operate more effectively by leveraging the enterprise communications applications
Access to the enterprise-wide business communications applications such as messaging, audio conferencing, and more provide a more collaborative environment for branch employees.
Branch employees can have their number follow them when they need to work in HQ or other branch locations.
Allow customers who call local branches reach the right resource no matter where in the enterprise that resource is located.

6. Avaya Communication Manager Branch Solutions Help Lower Costs
Branch office solutions provide a lower Total Cost of Ownership with a single set of centralized communications applications to manage and maintain
Moves, adds and changes become almost automatic for employees who move from a headquarters location to a branch or between branches.
Network/system management is simplified with centralized management tools and applications.
Network costs can be reduced significantly by using both WAN and telephony services more effectively.
Reduce training and support costs with consistent capabilities across the entire enterprise.

7. Charter Steel Gains Value with Avaya Intelligent Communications Provides Customer Service Excellence
Challenge:
Improve employee communications and customer service
Solution:
Avaya Communication Manager Branch solution with Avaya MultiVantageTM communications applications used for better information sharing and faster decision making between multiple sales offices and field deployed technicians
Presence, extension to cellular, integrated messaging, video and audio conferencing, and Communication Manager capabilities
Network Readiness Assessment ensured a smooth migration, and improved continuity & efficiency
Value Created:
Centralized systems, applications improved collaboration between sites and customers
95% Just In Time delivery rate, 20% better than industry
$1M+ productivity and cost saving
10% Year-on-year reduction in network costs
Competitive Advantage
“ Our customers care about on-time delivery, zero defects and zero downtime. These expectations depend on our ability to flawlessly execute our customer services processes, and that’s really our competitive advantage."
Tony Bares, IT Manager, Charter Steel Auto Gallery

8. Agenda Branch Solutions Communication Manager Branch Gateways
Survivability
Manageability

9. The Avaya Communication Manager Branch Gateways
A flexible solution that extends business communications applications to branch locations, or a powerful stand-alone system to serve a single location
Communication Manager Branch Gateways provide an all-in-one, centrally managed solution for branch offices that are part of a large enterprise.
Up to 250 gateways can be supported by the Avaya S8500 or S87XX Media Server.
Part of the Avaya mid-market solutions
Up to 5 gateways can be supported by the Avaya S8400.
Up to 10 gateways can be supported by the Avaya Multi-vantage Express
Digital and analog trunking provides local access.
An Ethernet WAN port (on the G450/G350/G250) or pluggable WAN modules provide flexibility for network designs and deployments.
Multiple survivability options provide greater availability without excessive redundancies or bandwidth requirements.

10. Consolidated, Converged Centralized Architecture
Call Control
Centralized
Distributed
Messaging
Modular
Communication
Manager
Distributed
Architecture
Consolidated, Converged
Voice & Data (LAN/WAN)
Centralized Architecture
S8300/G450
G350 w/ LSPs
G450 w/LSP

11. Avaya Communication Manager Branch Gateways
New:
GA January 08
Product
G250
G350
G700
G450
Target Market
Very Small RBO (2-14 seats)
Small RBO (8-72 seats)
Medium/large RBO (>40 seats)
Endpoint support
Model dependant
Analog, DCP, PoE, BRI
Analog, DCP, BRI)
PSTN Trunk options
FXO, BRI, T1/E1
Survivability options
Dual WAN, Dialup backup, SLS, LSP
Dual WAN, Dialup backup, SLS LSP
LSP
Call center support
Remote agent and standalone
Messaging
Central and local (ICC)
CM Capacity (S87XX or S8500)
250 Gateways of all types
Communication Manager Branch Gateways provide an all-in-one, centrally managed solution for branch offices that are part of a large enterprise.

12. G450 Media Gateway Next Generation Media Gateway for
Branch offices of mid- and large enterprises (w/S8XXX Servers)
Mid-market standalone (w/S8300 or S8500 Server [PE])
Small campuses (w/S8500 Server [PE])
Small-Mid Call Centers
Part of the Avaya H.248 Gateway portfolio (G250/G350/G700/IG550)
Scalable, modular platform

13. Key Points
G450 capacity is determined by the server and by the traffic pattern
The G450 is not stackable, but multiple gateways can be deployed in a single location and controlled by single LSP
Two base offers:
G450-MP20 for the small to mid-size branch
G450-MP80 for the mid- to large size branch
Feature set of the G350/G250
Supported by CM 5.0 and above

14. Eight Media Module Slots Support up to 8 Voice and up to 3 WAN modules
G450 Modular Design
3U chassis, 19” rack, desktop or wall-mount
Field removable main board
FAN Tray
Eight Media Module Slots
G700 compatible
Support one S8300
Support up to 8 Voice and up to 3 WAN modules

15. G450 FRUs Field-removable Main Board DSP Resources G450 Power Supply
Main Board interfaces
2 Triple Speed Ethernet LAN interface
2 Fast Ethernet WAN interface
Contact closure Adjunct
ETR port
Console and Services ports
2 USB ports (for modem and Flash Drive)
Compact Flash slot*(future use)
DSP Resources
modular (plug in to the G450 Main Board)
Up to 4 board on one main board
2 flavors: 20 channels and 80 channels
supported Codecs : G711, G729,G726
Support SRTP and AES encryption
No performance hit due to Compression or encryption
G450 Power Supply
G450 Fan Tray
Power: 400 Watt
Up to two PSUs in one G450
Dual, redundant, modular power supply.
One Power supply support fully loaded G450

16. The Avaya G700 Media Gateway
Optional: Media Server for Stand Alone operation or Local Survivable Processor (S8300)
One slot for LAN/WAN connectivity
Two Fast Ethernet Ports
Console Port
Four (4) Media Module slots for telephone and digital trunks
The G700 gateway can function either as a stand alone system or as a gateway extending a centralized system out to a remote location
Supports 450 stations/450 trunks (w/S8300)
Up to 10 G700 can be stacked to support higher number of ports

17. The Avaya G350 Media Gateway
Optional: Media Server for Stand Alone operation or Local Survivable Processor (S8300)
One slot for high density (24 port) digital telephone or PoE LAN module
Four (4) Media Module slots for telephone, digital trunk or WAN interfaces
Analog Station & Trunk ports
One LAN and one WAN Ethernet Ports
Console Port, USB & Contact closure
The G350 gateway can function either as a stand alone system or as a gateway extending a centralized system out to a remote location
capacities:
Standard supports up to 40 telephones and 40 trunks
Enhanced supports up to 72 telephones and 60 trunks (CM3.1.2); More than G350 can be installed at one location.
The G350 has module slots to allow support for multiple configurations
WAN connections are supported through a WAN Ethernet port or through a media module, both supported by robust WAN routing capability

18. The Avaya G250 Media Gateway
CO or
BRI Trunks
Analog Stations
PoE switch
For IP Phones
WAN
Ethernet
Optional: Local Survivable Processor (S8300)
Optional: WAN Media Module (MM340/342)
Console Port, USB & Contact closure
The G250 gateway can function either as a stand alone system or as a gateway extending a centralized system out to a remote location
The G250 gateway is very similar to the G350, but with fixed interfaces
WAN connections are supported through a WAN Ethernet port or through an optional media module (T1/E1 or USP), both supported by WAN routing capability
Model
Endpoints Ports
PSTN Trunk
WAN (data)
G250-Analog
8 POE FE ports
2 Analog lines, one with ETR
4 Analog trunks
Ethernet WAN
WAN module(T1/E1 or Serial)
G250-BRI
2 analog lines, one with ETR
2 ISDN BRI trunks
1 analog trunk
G250-DCP
12 DCP ports
2 Fast Ethernet ports (no POE
G250-DS1
1 E1/T1 digital trunk port
1 Analog trunk
WAN module(T1/E1 or Serial

19. The IG550 - Integrated Branch Networking
Avaya IG550 gateway software & hardware embedded in new Juniper J-Series services routers
Ideal for branches up to 100 users
Delivers converged voice, video and data
One-box telephony/routing/security branch office solution
Easy to deploy & manage, competitive TCO
High sustained network performance and security (Juniper)
Survivable access to feature rich, centralized communications applications, including survivability (Avaya)
Expanded customer deployment choices
Complements other Avaya Gateways and Juniper products
New J-Series products already “Avaya Voice Ready”
PSTN
IP WAN

20. Avaya IG550 Integrated Media Gateway
H.248
Gateway
Trunk/Line
Card
TIMs
TGM
Any slot
Telephony Gateway Module (TGM)
Targets 2 to 100 users
Local survivability, PSTN connectivity
Rich feature set
Access to central Communication Manager and other communications applications
Complementary with other Avaya gateways
Security: full media encryption
Call Center agents supported
6-party meet-me conferencing
Local music-on-hold & voice announcements
Telephony Interface Modules (TIM)
Analog, T1/E1, PRI and BRI options
Simplified Management
Joint Installation Tool, HP OpenView support
Centralized Avaya Integrated Management
H.248 Telephony Gateway Module
2 analog trunks and 2 analog stations
Modular DSP, memory expansion
Similar to a G250/G350 Media Gateway – but no Local Survivable Processor and no Digital Phone module…..
Analog: 4 trunks, 4 stations
Choice of Telephony Interface Modules
T1/E1 or PRI trunks
4 BRI trunks

21. IP-VPN by a Service Provider
Multiple WAN and PSTN Options Provide Flexibility and Enable Survivability
Traditional
IP-VPN* based
Private IP
QoS IP
T1/ E1
Universal serial (X21 / V35)
Leased Line
Frame Relay
xDSL Cable
Public Internet
VPN over Public IP
Secure VPN tunnel
IP or MPLS
IP-VPN by a Service Provider
PSTN
*VPN is not supported in the G700

22. Designed for Business Continuity
MAIN DATA CENTER
BACKUP DATA CENTER
Room #1
Room #2
2) Protect against Disasters
ESS – Enterprise Survivable Servers
Primary hot-standby servers
ESS / LSP server
Intelligent
overlay
1) Preserve control from Primary Server
Hot-standby servers
Multiple IP interfaces with hot-standby redundancy
Link Bounce Recovery
Gateway WAN backup, PSTN overflow, modem dial backup
3) Local Survivability Standard or LSP- includes peripherals
Enterprise Survivable Servers can be strategically placed throughout an enterprise network to provide continued operation if the primary server is not available from either a WAN or server failure
PSTN
Up to % availability - less tan 5mn down time per year
High Availability without Complexity

23. Agenda Branch Solutions Communication Manager Branch Gateways
Survivability
Manageability

24. Slot for an optional Local Survivable Processor
Local Survivable Processor (LSP) Provides 100% of the Avaya Communication Manager Features
Slot for an optional Local Survivable Processor
For critical branch operations, an S8300 Media Server can be optionally installed in the local branch gateway to provide 100% of the Avaya Communication Manager feature set
System translations are regularly downloaded to all branch local processors so telephone, trunking, and system programming is up to date if the local processor needs to take over

25. Transitioning to/from Back-up Modes
Connection Preserving Failover/Fall back
Existing stable calls where the talk path exists between two or more parties are not dropped when the media gateway fails over to another server or falls back to the primary server
Connection cannot be preserved for:
calls that are not in stable state (on-hold, ringing, etc.)
calls using IP or ISDN-BRI trunks, or ISDN stations
Auto Fall-back to Primary Connection
The Media Gateway will automatically reconnect to the primary server when available after having failed over to the Local Survivable Processor (LSP)
Automatic reconnect can be administered to allow for orderly return to service without manual intervention

26. Standard Local Survivability
Available only at the G250 ,G350,G450 and IG550
Basic telephony is provided at the branch if connection to a server running the Avaya Communication Manager cannot be achieved
Cost effective survivability for price sensitive customers:
No need in S8300
The gateway continuously attempts to reconnect and when possible will automatically reconnect to a server
The Provisioning and Installation Manager (PIM) is recommended for
configuration
configuration sync between CM and SLS *

27. SLS Feature Summary - Trunk Interfaces-
Supports PSTN trunks (inbound/outbound)
Analog loop-start
Analog ground-start
Analog DID
ISDN BRI (all 25 country codes)
ISDN PRI (all 25 country codes
T1 Robbed-bit trunks (co and tie)
E1 CAS trunks
Trunk protocol state machines are based in SLS code in the gateway
Ported ISDN protocol stack from CM
Contact closure supported for G250, G350,G450

28. SLS Feature Summary - Station Types -
Supports calls between local stations and to/from local PSTN trunks
Local station support includes:
Analog
DCP
IP phones
IP Softphone (Road Warrior app)
H.323 Gatekeeper for local (co-located IP phones to register with
G250 supports max of 12 IP stations
G350 supports max of 72 IP stations
G450 supports max of 240 IP stations
IG550 supports max of 100 IP stations

29. SLS Feature Summary - Station Call Capability-
Upon failure to connect to the IP routed WAN, the gateway becomes a local branch “island” under the control of the SLS call engine and SLS routing tables.
Supports local station to local station calls.
Supports local station to local trunk calls.
All calls covered by a simple call detail recording in Syslog format
72 hours of call records
Stations have Class-of-Restriction (COR)
Emergency, Internal, Local, Toll, Unrestricted
Same extension number plan as CM (max of 13 digits)
Same password

30. Modem Dial Backup
Modem dial backup feature provides an alternative backup path to the central location to maintain call control at the branch in the event of WAN Link or Router failure
Supports dialup backup to the enterprise-owned routers
Supports dial-up to an ISP using IPSec-VPN tunnel
Supports routing protocols
The same modem can be used for dial-in by Services when not in use for backup
Not available in the G700

31. Modem Dial-up Backup - Branch Office Survivability for WAN or Router Failures
Communication
Manager
Central
Data
Applications
Router
Primary Link
Failure IP
Phones
WAN FE
Gateway IP
IP Phones
Router
Analog
Modem
Analog
Modem
Media
Gateways
H225
Voice Bearer
Emergency
Analog
Phone
Workstations
H248 Control
Analog
Phones
Digital/Analog
Trunks
PSTN
DCP
Phones
Central Location
Branch Location

32. Agenda Branch Solutions Communication Manager Branch Gateways
Survivability
Manageability

33. Branch Provisioning & Administration Tool
Provisioning & Installation Manager (PIM)
Centrally manage 100s of locations with ease
Template driven tool
Configure access router, VPN, IPT gateway, DHCP server
Configure fail-over operation modes
New addition to the Avaya Integrated Management suite

34. Firmware Management for Distributed Systems
Remote Location
Internet
Gateway
Customer Network
Software Update Manager
Software Update Manager (SUM) displays inventory and provides analysis
SUM checks Avaya’s Web site for new firmware versions and highlight outdated devices
SUM downloads new firmware versions into “library”
Administrator schedules downloads to gateways
IP Phones in branch pick up new releases from local gateway (scheduled by SUM administrator) and not over the WAN

35. Branch Network Management
Multi-site and Secure Access Administration
Centralized user authentication/authorization
Multiple levels of custom access privileges
SSH key management
Logging of administrator transactions
Managing VoIP quality in a distributed branch architecture
VoIP Monitoring Manager allows real-time monitoring of calls over the IP WAN
Avaya CNA and ANS technology proactively enables IP telephony over the WAN
Responds to “black-out”, “brown-out” conditions
20%-50% bandwidth cost savings vs. private WANs
Reduce bad minutes by up to 99%
Increase performance from 2x to 10x
Enables VoIP over VPNs without network upgrades

36. Converged Network Analyzer
ISP A
Internet
Firewall/ VPN
LAN
Firewall/ VPN
ISP C
CNA
ISP B
Regional Offices
LAN
Private WAN
LAN
Headquarters
Branch Offices
Monitors edge to edge path performance through the IP WAN and reports any impact on IP telephony and other business-critical applications
Quickly identifies and helps troubleshoot WAN performance problems between sites
Reports whether your WAN service provider is meeting the terms of your SLA

37. Adaptive Path Controller
ISP A
ISP C
Internet
Regional Contact Center
ISP B
Headquarters
MPLS
Branch
Offices
Leverages redundant WAN connections to avoid problems that impact IP telephony and other applications
Better voice quality, increased overall application availability
Reduced help desk calls, fewer unnecessary ESS or IGAR failovers
Integrates directly with the IP network infrastructure
Traffic can be shifted away from outages and “brownouts” (latency, loss, jitter) in as little as one second for call preservation
Optimization for just IP telephony or all types of application traffic

38. Thank you Q
& A 38

39. © 2008 Avaya Inc. All rights reserved.39