1. Easing the Transition Toward Patient-Centered Medical Home (PCMH) : “Setting up for Success”
Westfield Family Physicians, PC
Donald F Brautigam, MD, FAAFP
Nanette Bartkowiak, RN

2. We are a Family Practice in Western New York
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We are a Family Practice in Western New York

4. A VISION TO BECOME A PCMH
The history behind the accomplishment

5. OBJECTIVES Impart knowledge Provide specific tools
Encourage participants

6. Eight steps for an easier transformation into a PCMH
…hope for an improved
Healthcare world

7. ALL ABOARD Management’s role Commitment from physicians
Staff & physician time on the clock
Funding
Staff to provider ratio
ALL ABOARD

8. CHEESE WILL BE MOVED
Change will be necessary
Change may be painful

9. New Yorker Cartoon by Booth

10. TEAM PERFECTION Believe in the mission Include all departments
Identify a champion team member
Assign roles & responsibilities
Hold team members accountable  

11. NO INTERRUPTIONS PLEASE
Uninterrupted meeting times with at least one physician member
Support for those attending
Independent (home) work is the exception, not the rule
Foster creativity    

12. A SOLID BUT FLEXIBLE TIMELINE
Organization is the key
Elements build upon one another
Know what lies ahead
Find a different route to navigate around road blocks  

13. TRANSPARENCY Staff is your best resource Treat them well
Manage from the bottom up
Ask for staff opinions
Keep them informed as to progress
Encourage and support them through change  

14. WAIT FOR ME Recognize different learning curves
Recognize different learning curves
Walk alongside peers, and help stragglers to catch up
One by one, if that is what it takes 

15. THE HARVEST…
You reap what you sow

16. JOB SECURITY
Becoming and maintaining a PCMH has kept everyone busy and certainly justifies our high staff : provider ratio that we have.

17. PATIENT SATISFACTION

18. QUALITY MEASURES IMPROVE
IPRO DATA:
MAMMOGRAPHY
SCREENING
83%

19. QUALITY MEASURES IMPROVE
IPRO DATA:
COLORECTAL CA SCREENING
60%

20. QUALITY MEASURES IMPROVE
IPRO DATA:
PNEUMONIA
IMMUNIZATIONS
79%

21. FINANCIAL REWARDS

22. HELPFUL RESOURCES BOOKS WORTH READING
Medical Group Management Association
TransforMed is an AAFP consulting group, a great PCMH resource
The Society of Teachers of Family Medicine -
It’s a Dogs World– video by CRM Learning
BOOKS WORTH READING
Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference, by Quint Studer
Who Moved My Cheese? An Amazing Way to Deal with Change in Your Work and in Your Life - a motivational book by Spencer Johnson, MD

23. QUESTIONS OR
COMMENTS