1. Focusing on Interpersonal Communication
BCOM Chapter 02
Chapter 2 Lecture Slides
Focusing on Interpersonal Communication
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2. © 2009 Cengage Learning. All rights reserved.
BCOM Chapter 02
Learning Objective 1
Explain how the foundational element of intrapersonal communication, our understanding of ourselves. 1
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3. Successful Communication
BCOM Chapter 02
Successful Communication
Requires recognition of
The contested nature of reality and our interpretation of it.
That reaching understanding may take more time and effort.
That others’ views and perceptions may be as valid as our own.
Requires Openness
To others’ views and opinions.
To the perceptions of others. 1
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4. Every Two-person Communication = Six Persons
BCOM Chapter 02
Every Two-person Communication = Six Persons
How you view yourself.
How you view the other person.
How you believe the other person views you.
How the other person views himself or herself.
How the other person views you.
How the other person believes you view him or her. 1
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5. The 5 Dimensions of Emotional Intelligence
BCOM Chapter 02
The 5 Dimensions of Emotional Intelligence
Self awareness: The ability to be aware
of what you are feeling.
Self-management: The ability to manage
one’s emotions and impulses.
Self-motivation: The ability to persist in
the face of setbacks and failures.
Empathy: The ability to sense how
others are feeling.
Social skills: The ability to handle the
emotions of others. 1
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6. © 2009 Cengage Learning. All rights reserved.
BCOM Chapter 02
Learning Objective 2
Describe the different communication styles. 2
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7. 3 Styles of Communication
BCOM Chapter 02
3 Styles of Communication
Avoidance: a conscious attempt to avoid engaging with people in the dominant group.
Aggressive: sabotage supportive relationships by creating defensiveness and alienating others.
Assertiveness: self-enhancing, expressive communication that takes into account both self and others’ needs. 2
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8. Communicating Assertively
Describe how you view the situation
Disclose your feelings
Identify effects
Wait for a response
Paraphrase the other’ response
Ask for or suggest a solution 2
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9. © 2009 Cengage Learning. All rights reserved.
BCOM Chapter 02
Learning Objective 3
Define the different types of influence in interpersonal communication. 3
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10. Influence and Compliance
BCOM Chapter 02
Influence and Compliance
Compliance-Gaining
Compliance-resisting
Attempts made by communicator to influence another
Occurs when favors are requested
Involves series of attempts
Reward or benefits increase success of compliance
Refusal to comply with influence attempts
Resisters offer reasons or evidence to support refusal
Sensitive, adaptive people engage in more influence attempts
Address initial obstacles and offer counterarguments 3
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11. Interpersonal Influence
BCOM Chapter 02
Interpersonal Influence
Conversational control and Panache
Persuasiveness and poise
Interpersonal Influence
Task focus
Self-Assurance 3
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12. © 2009 Cengage Learning. All rights reserved.
Rational Explanation
Influence that includes some sort of formal presentation, analysis, or proposal.
Subordinate must learn to tailor his or her approach to the audience he or she is attempting to influence and the objective that is sought.
The most frequently used type of influence that subordinates use on superiors. 3
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13. © 2009 Cengage Learning. All rights reserved.
BCOM Chapter 02
Learning Objective 4
Describe the role of nonverbal messages in communication. 4
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14. Nonverbal Communication Conveys Added Meaning
BCOM Chapter 02
Nonverbal Communication Conveys Added Meaning
Metacommunication
Kinesic Messages
Visual
Vocal 4
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15. Remember This! “Your solution is perfect”
Metacommunication: a message that, although not expressed in words, accompanies a message that is expressed in words.
“Your solution is perfect”
may convey
“You are efficient,”
or “I like your work”. 4
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16. © 2009 Cengage Learning. All rights reserved.
Remember This!
Kinesic Communication: an idea expressed through nonverbal behavior that receivers gain additional meaning from
• Visual—gestures, winks, smiles, frowns, sighs, attire, grooming, and all kinds of body movements.
• Vocal—intonation, projection, and resonance of the voice. 4
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17. Understanding Nonverbal Messages
BCOM Chapter 02
Understanding Nonverbal Messages
Cannot be avoided
Vary between people and cultures
May be intentional or unintentional, beneficial or harmful
May contradict and receive more attention than the verbal message 4
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18. © 2009 Cengage Learning. All rights reserved.
BCOM Chapter 02
Learning Objective 5
Identify aspects of effective listening. 5
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19. What type of listening are you engaged in at this time?
BCOM Chapter 02
What type of listening are you engaged in at this time?
Casual listening
Listening for information
Intensive listening
Empathetic listening 5
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20. © 2009 Cengage Learning. All rights reserved.
Poor Listening Habits
BCOM Chapter 02
Faking attention
Allowing disruptions
Overlistening
Stereotyping
Dismissing subjects as uninteresting
Failure to observe nonverbal aids 5
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21. © 2009 Cengage Learning. All rights reserved.
BCOM Chapter 02
Effective Listeners . . .
Minimize distractions
Get in touch with the speaker
Show active involvement; do not interrupt
Ask reflective questions
Are aware of biases and filters that prevent effective listening
Use lag time wisely 5
© 2009 Cengage Learning. All rights reserved.