1. EPS and eRD for Pharmacies
Charlotte Bowles - Support Officer

2. EPS and eRD Usage Currently across GYWCCG all 22 practices are live
51.37% patients nominated (119,382 patients)
101% usage in April but only 1.85% eRD
Across GYWCCG practices are now going to be working towards increased usage of eRD for patients.
Pharmacies can help with this process by selecting patients whom have a managed repeat at the pharmacy. This will also then save time at the pharmacy each month.
As with EPS the roll out of eRD will need to be a joint venture between practice and pharmacy for it to be effective.

3. Issues/Common Problems with EPS
Not understanding system
Not using EPS Tracker
Printers, Cartridges and Toners
Managing customer expectations (practice and pharmacy)
Items not in stock
System Outage, what to do, who to contact
Items stuck within system (tracker states with pharmacy)
Saturday Cover/staff/locums

4. EPS Tracker Download as an icon on desktop or in favourites on ALL
computers if possible
Should be used as first point of help AT ALL TIMES
(surgeries WILL refer you to this)
All staff know how to access and use
Use the Mysite button

5. Each person should have OWN smartcard
Smartcards - Reminder
Each person should have OWN smartcard
Sponsors and Training -
RA team contact details can be found on
your LPC website

6. eRD Benefits for Pharmacy
Improved stock control.
Increased efficiency.
Effective time management.
Reduction in managed repeat workload.
HOWEVER THE PHARMACY MUST ASK A
SET OF QUESTIONS TO THE PATIENT
EVERY TIME eRD IS GIVEN TO THE PATIENT…..

7. The FOUR Questions For Pharmacies To Ask
Have you seen any health professional (GP, nurse or hospital
doctor) since your last repeat was supplied?
Have you recently started taking any new medicines either on
prescription or that you have bought over the counter?
Have you been having any problems with your medication or
experiencing any side effects?
Are there any items on your repeat prescription that you
don’t need this month?

8. Actions & Next Steps
Training available, E-learning, system supplier training,
Company SOP
Refresh/ Recap staff knowledge all areas of EPS.
Inform surgery of returns and ND items.
(duplicate token, form sent to surgery if issues in this area
Let LPC/CCG know)
Speak with Local Surgery to check for meeting dates or
current plans for eRD implementation

9. Support Available NHS Digital - andrew.hathaway@nhs.net
RA Team
LPC Support - Suffolk LPC –
Norfolk LPC –
NHS Digital Training For Pharmacy Staff
repeat-dispensing-for-dispensers
Bottom of page there are useful toolkits and guides for pharmacy teams.

10. ANY QUESTIONS???????