1. EPSR2 Business Change Workshop 29/30 th January 2014 Agenda Introduction – Les Fawcett – Project Manager – NECS Business Change Presentation – Michelle Greatrex - HSCIC Business Change Readiness Checklist– Lesley Bruce Q & A - All

2. Preparing for EPS in your Pharmacy Business Process Change Workshop

3. EPS Release 2 is here > 5,129,000 patient nominations 91% pharmacies enabled (10,685) >36,449,000 items dispensed and claimed electronically >16% GP practices enabled (1381)

5. Electronic signatures Electronic repeat dispensing Electronic cancellation Nomination Electronic submission of reimbursement endorsements EPS functionality

6. Preparing for EPS Release 2

7. Speak with your local practice to agree how you will work together after the go live. Find out when your local GP’s are going live Joint business change sessions may be arranged to include the GP practice and local pharmacies.

8. Scheduled go live dates for Hartlepool Practices PracticeGo Live Date Havelock Grange17/02/2014 Gladstone House19/02/2014 Chadwick Practice20/02/2014 Seaton Surgery24/02/2014 Dr Koh25/02/2014 Journee Practice26/02/2014 Westview Millennium Surgery27/02/2014 Fens Medical Centre03/03/2014 Hartfields Medical Practice04/03/2014 Wynyard Road Primary Care Centre05/03/2014 Dr Gupta07/03/2014

9. Training, training, training. The right training, for the right staff at the right time. Helpdesk numbers, who are you going to call? How do you escalate a call if you are unhappy with a response? Business continuity Talk to your supplier

10. Talk to patients, capture nominations and manage expectations Capture Nominations

11. About Nomination Patients need to nominate It is flexible Patients can have 3 nominations Community Pharmacy Dispensing Appliance Contractor Dispensing GP About Nomination Patients need to nominate It is flexible Patients can have 3 nominations Community Pharmacy Dispensing Appliance Contractor Dispensing GP

12. Principles of Nomination Provide sufficient information No incentives Capture and record promptly New Standard Operating Procedure Principles of Nomination Provide sufficient information No incentives Capture and record promptly New Standard Operating Procedure

13. Communicate Discuss, get consent Ask patients collecting Use posters and leaflets Staple forms to bags Involve your driver Communicate Discuss, get consent Ask patients collecting Use posters and leaflets Staple forms to bags Involve your driver

14. Smartcards Ensure all relevant staff have Smartcards Ensure that all staff who need to set patient nominations have the correct access: B0825 - Amend Patient Demographics

15. Ensure you understand how to order dispensing tokens, and make sure you have a supply Dispensing Tokens

16. Dispensing tokens barcode standard text will be printed in the signature box to prevent it from being hand signed

17. Hardware Checks Check hardware: Scanners Printers Smartcard readers

18. Check your pharmacy details are up to date on the following: NHS choices If not contact NHS Prescription Services in the first instance: nhsbsa.eps-support@nhs.net Then if the details are correct at NHS PS, contact NHS Choices: thechoicesteam@nhschoices.nhs.uk In your pharmacy system, check that you can see the correct F code. Call your supplier if you are unsure. Check NHS Choices

19. Consider the local processes you need Dispensing & downloading electronic prescriptions Dispensing tokens Electronic cancellation Electronic endorsement and patient declarations Electronic claims and end of month process Business Change

20. www.hscic.gov.uk/epsmap Take a look at the EPS website

21. www.hscic.gov.uk/epsgp

22. Bulletin

23. Stay connected www.facebook.com/epsnhs Follow @EPSnhs EPSnhs channel www.hscic.gov.uk/eps www.hscic.gov.uk/epssignup