1. Organizational Insider: Building Relationships with Utilities and Service Providers
Andy Chase – Utility Recruitment
Matt Hemmendinger – Organizational Engagement

2. Discussion Agenda What is currently working for you?
Andy’s Process - Recruitment
Matt’s Process – Renewal and Engagement
Benefit Proposition
New member benefits setup
Extra value of organizational membership
How can we combine efforts?

3. Collaborating with the Cal-Nevada Section
Networked with Section Leadership
Identified 130 potential utilities to visit
Recruited 6 volunteers
(Section ED & Staff, Public Works Director, Operator,  Service Provider)
Booked meetings with 10 utilities
8 now utility members!

4. ACE & Recruiting 12 now utility members!
Targeted utilities in the greater Chicago area
Illinois & Michigan Sections
Partnered with ED Laurie Dougherty, Volunteer Mike Ramsey
Visited MI Section with ED Bonnifer Ballard
Booked meetings with 20 utilities
12 now utility members!

5. Goals Help you meet your Section Challenge Goals Grow your: Revenue
Conference attendance
Conference sponsorships
Conference exhibitors

6. Onboarding to . . . Finalize agreement to become member
Onboarding process
Automated series of tutorial s
Send request for additional Individual members
Conduct welcome call with main contact
6th-Month Check-In
Update main contact (if necessary)
Update org size (if necessary)
Obtain additional contacts for targeted communication

7. . . . Renewal 90 days before expiration through 90 days after
Renewal notices sent by mail and each month
Late orgs are called and ed about renewing
Sections are enlisted to help with orgs that are 2 months late
If necessary, org is activated early with a promise to pay
Dropped orgs receive re-marketing to rejoin AWWA

8. Are all employees Individual Members of AWWA?
No, each organization has a specific number of Individual Memberships included in the benefits package.
All employees of member organization receive the member discount price on AWWA products and services.

9. New Small System Benefits
Enhance version of Let’s Talk Safety 2017 to include:
12 Safety Training Video
9 O&M Training Videos for Small Systems
Free online and in-person training opportunities for utilities serving populations of 10,000 or less

10. New Benefits for Org Members
Utility
Grade
Future Benefit: Members
(Named Representative and Additional Active Members)
AWWA Standards
Grade 80
Maximum of 1 member
Grade 81
3 members
1 Single License CD
Grade 82
6 members
9 Person
Multi-user License
Grade 83
9 members
Grade 84
14 members
Grade 85
17 members
24 Person
Grade 86
25 members
24 Person
Service Provider Grade
Future Benefit: Members
(Named Representative and Additional Active Members)
AWWA Standards
Grade 74
2 members
1 Single License CD
Grade 90
Grade 91
3 members
Grade 92
8 Members
9 Person
Multi-user License
Grade 93
13 members
Grade 94
16 Members
9 Person Multi-user License and 1 Print Subscription

11. Individual v. Organizational Membership
Extra benefits of Utility Membership:
Standards*
Let’s Talk Safety
Buried No Longer Pipe Replacement Modeling Tool
Water Services Insider
Government affairs and public relations assistance
Discounts for full staff
*Small systems (<5,000 connections) do not get Standards
Individual members receive:
Journal – American Water Works Association
Opflow Magazine
AWWA Connections Newsletter
Section membership
Member Pricing Discount
Voting rights

12. Individual v. Organizational Membership
Extra benefits of Service Provider Membership:
Discounts on:
Exhibiting
Sponsoring
List Rental
Standards
Water Services Insider
Government affairs and public relations assistance
Discounts for full staff
Individual members receive:
Journal – American Water Works Association
Opflow Magazine
AWWA Connections Newsletter
Section membership
Member Pricing Discount
Voting rights

13. Promotions & Membership Discounts Section-customized applications
Promotions & Membership Discounts
Section-customized applications
Ads for your website, newsletter, and conferences
Membership Brochures
Samples and Templates
Member Appreciation Materials

14. Contact Us Matt Hemmendinger Utility Recruitment: Andy Chase
All Other Org Inquiries:
Matt Hemmendinger