1. Eden Independent Living
Carolyn Greenhalgh
Eden Housing Association

2. What is EIL?
A partnership between Eden Housing Association, Eden Country Care and others
An umbrella for a range of support services
A one stop shop for customers to enable them to live independently in their own homes
Offers practical and social support, home care, community alarm services, handy person services, decorating and garden maintenance

4. What is EIL about? Refocusing Eden HA’s services to older people
Responding to the shift in thinking – towards a customer led service
Bringing a set of services together to make them more accessible for older people
Taking services to a wider audience – not just EHA tenants
Promoting independence and preventing need for statutory services

5. Cumbria Context
Cumbria County Council tendered a wide range of services for older people
Original SP budget £10m - needed to save £3m
Number of providers and contracts cut significantly
They cave ceased funding some services e.g. Community Alarm services outside sheltered housing

6. Eden context
Population aged 65+ predicted to have increased by 59% by 2030, highest in Cumbria
75% of pensioner households in Eden own their own homes
One of the largest and most sparsely populated Districts in the country

7. EDEN
DISTRICT

8. Eden HA – the old service
Traditional ‘fixed’ model of service delivery into EHA sheltered housing schemes
7 hours a day / 7 days a week – expensive service
Community alarm service to 250 non-sheltered tenants
No services available to non-EHA tenants

9. EHA response:
Adopt a consumer based approach that does not rely solely on external funding
Look beyond the people we house as the future market place
Move from subsidising core services to using development funding to bring new services to the market
Work with PFA to develop the service
Work with partners to deliver the service

10. Developing the thinking
A 12 month process
Consultation with staff and tenants
Strategy approved by the EHA Board in November 2011
Successful SP funding bid to CCC
Further development work leading to Business Plan
Consultation with District and County Councils
Identification of partners

11. The Vision – Supporting Independence at Home
Prevention: a range of services to support older people (and others) at home
Lifestyle: supporting independent living lifestyle and social networks
Re-ablement and recovery: supporting people to regain independence
Partnership model: with Eden Country Care (as partners) and other providers for delivery
One-stop shop/hub approach: Independent Living Advisor role; use of sheltered housing as hubs
Come back anytime: one off or ongoing services

12. Core services for the wider community
Bronze Alarm
Community Alarm Service
2 visits a year
Independent Living Check o
Information and advice
Maximise Income
Supporting Independence
Weekly Cost: £2.80
Silver Response As
Emergency Response
Service
Weekly Cost: £5.50
Gold Support
Silver
+ options
More regular home visits
Telephone support
Weekly Cost:
dependant on individuals support needs (0.29p per week for each additional visit)
Property Service
Handy person
Practical Support
Shopping
Cleaning
Housework
Washing
Ironing
Meals
Social Support and leisure
Accompanying to leisure and
social events e.g. cinema
Accompanying to appointments
e.g. hospital/GP
Companionship in the home
Core services for the wider community
Pay as you go extras for EHA tenants and other older people
Core services for existing EHA tenants
Sheltered Housing Core
40 minutes of housing support a week
Community alarm service
Existing Community Alarm Tenants Core Br
onze
Service OR
Silver Service: same as bronze but 4 visits per year
Telecare
equipment
monitoring
Medication
prompts by
telephone
Personal Care
Help to get up in the
morning and to go to bed
at night
Personal hygiene
Toilet assistance
Feeding
Dressing
Bathi ng
Medication prompting
Overnight care
Respite care
Live -
in care

13. Eden Country Care
Provide home care visits to people in their own home across a large rural location
Family business, established 2002
Person centred
Assistance with personal care such as bathing, assistance with dressing, medication, meal preparation, companionship, shopping, domestic chores

14. Successes
First 18 months (June 2102 to Dec 2013) 275 enquiries received with 205 customers taking up alt least one service
Handy person most popular (101 new customers)
50% of customers owner occupiers
Feedback very positive

16. The future / risks
Product – what services should we offer? Are they the right ones? Future service development?
Price - have we got the pricing right e.g. cost of administration?
Place – considerable geographical challenges
Promotion – service has been very well received by other agencies, how much promotion is needed?