1. HELP TO LIVE AT HOME Improving Services for Older and Vulnerable People Living Well with Dementia – October 2011 V1

2. The Vision and the Challenges it Presented Improving the lives of the people we serve by giving them more control and choice Prevention and low level services Developing the workforce Culture change It’s not cuts: Wiltshire Council will invest £34M in Adult Social Care between 2011 and 2015

3. What was in Scope? All services supporting people at home 1500 domiciliary care customers except those with complex needs requiring specialist services 3000 sheltered housing tenants Residents of Wiltshire not eligible for WC funding 5 equipment contracts In house reablement service – 100 staff In house housing support officers – 18 100 external housing support officers

4. Voice of the Customer

5. Voice of the customer Ranked ‘top six’ themes

6. The Projects Help to Live at Home Service Telecare and Crisis Response Equipment Enabling people to access help and support they need when they need it Delivered jointly with NHS

7. Help to Live at Home Service Outcome focused support Bringing together – Domiciliary Care – Supporting People (Sheltered Accommodation) – In-House Reablement – Intermediate Care Work in partnership with fewer Providers

8. Level of need Time (months) 36912 £6,600 £3,400 £10,000 Level of care 0

9. Level of need Time (months) 36912 £6,600 £3,400 £10,000 Level of care 0 £3,200

10. HTLAH – Customer High Level Process Overview Providers to have greater input in developing support plans and present reviews Council authorises support plans and reviews Development of a RAS to establish Indicative Budgets

11. Response Service All customers to have Telecare Pilot project has demonstrated effectiveness for people with dementia Staff to go out to customers 24/7 who require a social care intervention Reassurance and prompt calls Integrated approach with Health Out of Hours Accessible to self funders Savings from reduced admissions to care homes

12. CUSTOMER REFERENCE GROUP Representing wider group Involved from the beginning Designed the services Evaluated the tenders Will be involved in monitoring the contracts