1. Adam Apperson Boise State University
Osher Lifelong Learning Institute Registration: A Custom Development Project
Adam Apperson Boise State University

2. OLLI Overview
The Osher Lifelong Learning Institute (OLLI) is a membership-based lifelong learning program for adults 50 and better.
Annual and Term (Bi-Annual) Memberships
Lectures
Members can attend at no additional cost.
Short Course
Academic courses taught by university faculty and community individuals with expertise in their topics.
Special Events
Include trips, workshops, and unique one-time opportunities
Special Interest Groups (SIGs)
Volunteer-led opportunities that include Films, Meditation, Hiking, and Walking groups.
Donations

3. Open Registration: Starting Gun Fires
Each new OLLI term has two “Open Registration Days”
Day 1: Online/Paper Registrations (paper registrations mailed/dropped off)
Day 2: Walk-in/Phone-in
Heaviest traffic on first day, with giant “virtual crowds” piling into the online system
Staffing coordination
Customer Service (phones, walk-in members)
Paper registration processing
Troubleshooting/AW-Pending resolution

4. Out with the Old… Old online registration process
Members add registrations one by one, individually, to shopping cart
Heavy click/tap count (average of 8.7 enrollments per member in FY15, on top of membership itself)
Could be cumbersome for less savvy users, when navigating round-about paths through the UI, needing to scroll/swipe (without responsive design)
Servers getting pounded, resulting in extreme slowdown during “open registration” days

5. …in with the New
A simplified registration process that can be completed in 6 easy steps, ease stress on the system, provide a markedly improved end user experience, and be delivered in an intuitive, good-looking interface.
6 easy steps…

6. Step 1: Log On/Create Account

7. Step 1: Log On/Create Account

8. Step 2: Select a MembershipOR

9. Step 3: Select Courses/Donation

10. Step 3 (contd.): Courses/Donation

11. Step 4: Consent Form

12. Step 4 (Back-End): Consent Form

13. Step 5: Proceed to Checkout

14. Step 6: Review Order and Checkout

15. Features/Functionality to Note
Consent Form Required with purchase of membership
Running total of fees
Ability to donate and have the member define the amount
Browse Curriculum view (ability to browse without creating account)
Format is easy to read and intuitive to use
Restrict members from purchasing overlapping memberships and ensures membership requisites have been met/purchased prior to enrollment.

16. Features/Functionality to Note
Members have the ability to:
Conveniently clear form
View course status (Open, Full; Waitlist available, Already on the Waitlist, etc.)
Manage their profiles
Track current and historical enrollments
Aligns course information with Osher Catalog
Integrated within the existing ACEweb site
Updated and formatted receipts
Updated branding
Responsive Design

17. Member Feedback/Training
Two user acceptance testing sessions with
Board members
Key members
Three training sessions to acquaint members with the new system and get feedback
“Helpful Tips” and registration info sent via Osher newsletter and posted to website

18. Wisdom from Watterson

19. Thank You