1. Patient Survey The Barkantine Walk In Centre WIC Survey Aug –Sept 2016

2. Introduction

3. Introduction
Walk in patients provided with Walk In Patient Surveys to complete
Month of August and September
288 surveys completed
Patient Survey focusses on 4 areas
Hearing about the Walk In Centre
2. Booking in with receptionists
3. Waiting to be seen
4. Consultation with clinician

10. Suggestions on how to improve waiting experienceTV
We didn’t know how many people there were in front of us
Include waiting time on boards
Reduce waiting time by having more clinicians
May be put something to read
Waiting area cold
Toys for Children

11. What we aim to do
Play fun packed movies for parents and children both to enjoy while they wait for their appointment
We need to think about noise, who will replay the DVD once finished
Teaming with Holland & Barrets, Whitechapel and agreed to provide us with free magazines which we now have in the waiting area –
We need to think about infection control, who will tidy up, what happens if magazines go missing
Setting up a children’s play area in the waiting area
We need to think about infection control, what toys we can have .
We aim to update our Jayex Board with estimated waiting time to be seen at the Walk in Centre
We need to think about logistics, who will update, how often we will update etc.

14. Did you feel the clinician listened to you?

16. Did you feel rushed during your consultation?

18. I think it is better than seeing my own GP The doctor was really nice
All very good
Very nice and helpful- doctor very happy need more doctors like this
Theresa Mthembu was excellent and well mannered and helpful.  
Good experience
My consultation was very quick and not at all stressful- very happy with service- consultant was very welcoming
Very lovely
Room 8 Beatrice was excellent. I felt assured and comforted
Quick and easy
Very calm and peaceful,- satisfied and thankful for the service
Very efficient, friendly and helpful I have no complaints very quick and helpful
Beatrice really cares about her patients and this shows from when I went through the door
I was seen by an African decent lady. She was excellent
She was very helpful
My doctor remembered me from a serious episode a month back, engaged me and asked me about that before I even talked to her about my minor ailment. Beatrice I think! Engaging super fast, amazing without these guys I would be helpless and struggling
Good practice
All Ok
She was a superstar- Beatrice- Thank God for the NHS and your angels!
Dr understood the service I required
The doctor was very nice and helpful with my son’s needs
EXCEPTIONAL SAVE THE NHS!
Very good service with out it would be difficult to see a doctor and get treatment
Very nice helpful, Doctor very happy need more doctors like this
GP very empathetic, listened to what I said and did not rush me