1. Balanced Scorecard Lia Torre Terri Leofsky Tory Kindlick Yoftahe Zewdu
Iyolo Mabila
Rachel Katz

2. Company Overview

3. Company Overview
Mission
Vision
Strategy

4. Balanced Scorecard

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9. Internal Operations Goal: Reduce Inventory hold time Measure: Target:
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10. Internal Operations Goal: Improve employee productivity
Measure: units sold per hour, revenue per employee
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11. Internal Operations Goal: Reduce non-core activities Measure: Target:
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12. Internal Operations Goal: Increase web presence and usage of b&n.com
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13. References