1. Water Damage Process and Procedures

2. Welcome and Introduction (10 Minutes)
Required Announcements
You may only claim CEC hours for this course once every three
years.
CEC hours from this course apply to the Property & Liability License only.
To receive any credit for this course, 100% attendance is required.
Introduction of Instructor
Overview of Topics to be Covered
Encourage Asking Questions

3. Water Damage Statistics
One million buildings affected yearly
Account for 70% of all property claims
Most destructive indoor peril
Support microbial growth
Damage increases with time

4. Typical Sources of Water Damage
Defective or faulty appliances
Flooding – ground water, coastal flooding
Plumbing leaks
Slab leaks
Wind storms
Roof leaks
Faulty construction

5. What to Expect from your Cleaning and Restoration Firm
Evaluate the loss
Document with photos
Note pre-existing condition
Review with policyholder how we
fit into the process
Document what does not restore
Hand holding

6. Water Damage Simulation (20 Minutes)
Demonstrate ER process
Humidity levels in simulator
Temperature levels in simulator
Moisture levels in simulator

7. Restoration vs. Replacement (15 Minutes)
Source of the water
How much time has elapsed
Temperature
Humidity
Pre-existing conditions
What was affected by the water

8. Mold Grows best in temperatures between 68° - 80°
Most molds will not survive in temperatures of 55° or below
Most molds will not survive in temperatures of 115° or greater
Molds need moisture, darkness,
organic food supply and stagnant air to
grow

9. Mold (15 Minutes) New York City guidelines EPA guidelines
Industrial hygienist
Mold remediation procedures
Several states have adopted state-specific mold remediation and assessment regulations

10. Damage Occurring within Hours
Furniture legs delaminate and swell
Wood finishes begin to bleed
Drywall swells and softens
Non-colorfast fabrics begin to bleed
Bacterial odor may become apparent
Metals begin to tarnish
Upholstered furniture and drapes water stain

11. Damage Occurring within Days
Musty odor develops
Severe warping of wood
Permanent damage to metals
Paint blistering
Plaster begins to dissolve
Wall coverings release
Wood structure begins to swell
and warp

12. Damage Occurring within Weeks
Mold destroys organic materials
Wood components warp and split
Claim costs escalate
Major repairs and reconstruction will be
necessary

13. Types of Water Damage (20 Minutes)
Clean Water (category one)
- Potable
- Pose no health risk to occupants
- Most items are salvageable
- Need to be concerned with
cross-contamination

14. Types of Water Damage Gray Water (category two) - Non-potable water
- Clean water becomes category two in 72 hours
- Supports microbial growth
- Needs more evaluation than category one
- Porous items may need to be replaced
Non-porous items must be
cleaned and sanitized

15. Types of Water Damage Black Water (category three)
- Unsanitary water (sewer damage, flooding)
- May contain pathogens
- Gray water becomes category three in 72 hours
- All porous items must be discarded
All remaining items must be cleaned
and sanitized

16. Chemicals (15 Minutes) Deodorizers - Water based - Solvent based
Urine contamination treatment
Rust removers
Furniture stain removers

17. Chemicals Sanitizer - Reduces the number of microbial contaminants
Disinfectant / Quats
- Kills up to 99% of all microbial growth
- EPA registered
- Kills blood-borne pathogens

18. Equipment (30 Minutes) Extraction Equipment - Portable - Truckmount
Moisture Meter – Protimeter,
Wet-Check
Hygrometer
Air movers
Dehumidifiers
Refrigerant
Desiccant

19. Equipment
Wall cavity driers
Air scrubbers
Spider box
E-Z Movers

20. Psychrometry - Principles of Drying (15 Minutes)
Extraction
- Most important
times faster than dehumidification
Evaporation
Dehumidification
Temperature
- Between 75° - 80°

21. Restoration Procedures (30 Minutes)
Traditional/float method of drying vs. top down drying
Clean water process
Gray water process
Black water process

22. Impact of Water on Structural Components (30 Minutes)
Sub floor
- Concrete
Plywood
Particleboard

23. Impact of Water on Structural Components
Carpet
Insulation – rolled / blown
Padding
Framing
Wood floors
Wall coverings
Vinyl / VCT
Cabinets
Ceramic
Ceiling fans / lighting
Drywall

24. Impact of Water Damage on Contents (10 Minutes)
Upholstery
Wood furniture
Electronics
Area Rugs

25. Demonstrations (30 Minutes)
Water Damage simulation – results
Carpet re-installation
Stain removal

26. Dismiss