2. Steven Schmidt Nick Brownlee Library Development Office Supervisor
Indiana State Library
Nick Brownlee
Customer Care Manager
NOW Courier, Inc.

3. What Questions Do You have About the INfoExpress Courier?
I’m going to give you an update on how InfoExpress is doing. While I’m talking we encourage you to use one of the 3x5 cards that are currently being passed around to write down any questions you have about the service. When you are done, hold your card up and Mike Hicks and Jill Black will collect them and we will answer all of the questiosn we have time for. I’ll take the easy ones and give Nick the hard ones. Any questions that we don’t get to today, will be sent out to the INfoExpress list serve.

4. The courier service we know today as InfoExpress has been around for a while. Originally, it was know as INCOLSA Wheels and was run through the INCOLSA operation with the funding provided by the Indiana State Library

5. I N FO EXPRESS A Program of the Indiana State Library
Infoexpress.IN.gov
FO EXPRESS
About 7 years ago, the State Library took the operation back in house where Mike Hicks has been managing it ever since. I want to publically thank Mike for doing a great job of keeping everything up and running.
Delivery Service for Indiana Libraries
RETURN BAG TO
315 West Ohio Street
Indianapolis, Indiana 46202

6. As of right now, InfoExpress connects just under 400 Indiana Libraries
As of right now, InfoExpress connects just under 400 Indiana Libraries. These libraries are served by six service hubs by the NOW Courier: Merrillville, South Bend, Fort Wayne, Indianapolis, Evansville and Louisville.. Yes, I know Louisville is not in Indiana, but if you don’t tell on us, they’ll never know.

7. Institutional Libraries 5% Special Libraries 3%
+/- 400 Members
Public Libraries 61%
Academic Libraries 22%
School Libraries 9%
Institutional Libraries 5%
Special Libraries %
Academic
Libraries
Public
Libraries
Special
Institutional
The make up of our membership is like this. 61% public libraries. 22% Academic. 9% school libraries. 5% Institutional and 3% special libraries.
School
Libraries

8. Service Days 40 % 28 % 16 % 15 % 1 % 1 Day Service 2 Day Service 3 Day
As you all know, libraries can subscribe to 1, 2, 3, 4, or 5 day a week service. The largest percentage, about 40%, of our members get 1 day-a-week service. Nearly 30% get 2 day service. 16% 3 day service, 15% 5 day a week service and just 1 % opt for the 4 day a week service.
16 %
15 %
1 %
1 Day
Service
2 Day
Service
3 Day
Service
4 Day
Service
5 Day
Service

9. 1 Days to 1 Days 1 Days to 5 Days 2 Days to 2 Days 2 Days to 5 Days
Twice each year, we send out a set of test books to measure the delivery times between every combination of libraries we can think of. We measure between the different combination of service days, and within the local service hubs and across service hubs.

10. Twice each year, we send out a set of test books to measure the delivery times between every combination of libraries we can think of. We measure between the different combination of service days, and within the local service hubs and across service hubs.

11. 64%
of all deliveries
were made in
Two (2) days or less

12. 84%
of all deliveries
were made in
Four (4) days or less

13. Service Days 40 % 28 % 16 % 15 % 1 % 1 Day Service 2 Day Service 3 Day
For a collection of libraries who get less than daily delivery, I think that is spectacular.
16 %
15 %
1 %
1 Day
Service
2 Day
Service
3 Day
Service
4 Day
Service
5 Day
Service

14. Daily Rate $ 625 Same Cost as Last Year! 2017-2018 Rate
(Effective 1 July 2017)
Daily Rate $ 625
Regular Rate
1 Day-a-week service Subsidized $ 100
2 Day-a-week service $ 725
3 Day-a-week service $1,350
Ok, that’s great, but what you really want to know is what is it going to cost me this year. The answer is the exact same price as last year.
4 Day-a-week service $1,975
5 Day-a-week service $2,600
Same Cost as Last Year!

15.  1st Day Subsidies
Virtually all Indiana libraries qualify for the 1st Day InfoExpress subsidy
$100 a year vs. $625 a year
Exceptions:
Out of Standards Public Libraries
Branches of libraries
Virtually all Indiana libraries qualify for the 1st Day InfoExpress subsidy, which means that one day a week service costs them just $100 a year as opposed to the actual cost of $625. The exceptions are libraries that are out of standards and branches of libraries who already subscribe.

16. Daily Rate $ 625 Same Cost as Last Year! 2017-2018 Rate
(Effective 1 July 2017)
Daily Rate $ 625
Resource
Sharing Rate
Regular Rate
1 Day-a-week service Subsidized $ Subsidized $ 100
2 Day-a-week service $ Subsidized $ 300
3 Day-a-week service $1, $ 925
For those of you who qualify for the second day’s subsidy, known as the Resource Sharing rate, that price is also the same as last year.
4 Day-a-week service $1, $1,550
5 Day-a-week service $2,600 $2,175
Same Cost as Last Year!

17. (Resource Sharing Subsidy)
 2nd Day Subsidies
(Resource Sharing Subsidy)
A partial subsidy for a 2nd day of service is available for libraries who meet any of the following resource sharing criteria:
Libraries who
Libraries who subscribe to 5-day-a-week InfoExpress service or
Libraries who subscribes to OCLC ILL subsystem or
Libraries who are net lenders (# lends / # borrow = > 1.0) or
Libraries who participate in Evergreen Indiana and who subscribe to two (2) or more days of InfoExpress service.
This 2nd day subsidy is available for libraries who meet any of the following resource sharing criteria:
Libraries who subscribe to 5-day-a-week InfoExpress service or
Libraries who subscribes to OCLC ILL subsystem or
Libraries who are net lenders (# lends / # borrow = > 1.0) or
Libraries who participate in Evergreen Indiana and who subscribe to two (2) or more days of InfoExpress service.

18. New Public Library Standards
Minimum standards for public libraries
590 IAC (aa):
“Libraries shall participate in the statewide delivery service managed by the Indiana state library with a minimum of one (1) day per week of service for each two thousand (2,000) packages shipped or received per year, based on the previous year's total volume.”
Old Standards
Class A Libraries Minimum 3 Days
Class B Libraries Minimum 2 Days
Class C Libraries Minimum 1 Day
Other libraries ????
New Standards
Less than 2,000 per Year 1 Day Minimum
2,000 to 3,999 per Year 2 Days Minimum
4,000 to 5,999 per Year 3 Days Minimum
6,000 to 7,999 per Year 4 Days Minimum
8,000 or more per Year 5 Days Minimum
On January 1, the standards for public libraries changed. If you are not with a public library, you might think that this doesn’t apply to your library, but you would be wrong. One of the changes to these standards is the way that we set the minimum number of days for INfoExpress service.

19. 2017 Bookmark Contest Winners
Braylea Grace Burke
Age 9
Grand Prize Winner
Isston Phillips, Age 10
Sloane Bashor, Age 6
Hannah Kuebler, Age 7
Kaeli Slone, Age 8

20. What Questions Do You have About the INfoExpress Courier?
Ok, it is time for your questions.

21. Question:
Question: Should we call or and request special pickup for miss-shipped items? What about a ‘Hey, my dock is blocked’ message? How do I notify the driver of local problems?
We always prefer that you send an to for any changes or problems. That way we have a record of all requests and can follow up on them.
Ok, it is time for your questions.

22. Question:
Question: Should we call or and request special pickup for miss-shipped items? What about a ‘Hey, my dock is blocked’ message? How do I notify the driver of local problems? We
Ok, it is time for your questions.

23. Question:
Question: Any way to make it more difficult to accidently send items to the wrong, similarly-names libraries? (i.e.- Huntington/Huntingburg?) We
Ok, it is time for your questions.

24. Question:
Question: Why can’t the Terre Haute area keep drivers? We have lost another driver. We
Ok, it is time for your questions.

25. Question:
Question: Can we visit the courier hubs as a group? I understand that this happens in Michigan. We
Ok, it is time for your questions.

26. Question:
Question: How long does it really take for bags to arrive to their destination? We
Ok, it is time for your questions.

27. Question:
Question: How many drivers do you really have? It seems like the drivers are different every day. We
Ok, it is time for your questions.

28. Question:
Question: How many drivers do you really have? It seems like the drivers are different every day. Why aren’t drivers not really trained in their areas, especially where they take bags in their areas? We
Ok, it is time for your questions.

29. Question:
Question: Can Library codes be added rather than having to type the name or part of the name when printing labels? (Please check the Jasper Co and Jasper Dubois aren’t the same.) We
Ok, it is time for your questions.

30. Question:
Question: I am having a problem with a library in the South Bend area. (3 weeks transit) Items are overdue before I receive it. Is it the library or the hub? We
Ok, it is time for your questions.

31. Question: Question: What updates are you looking for in the future?
ub? We
Ok, it is time for your questions.

32. Question:
Question: I’m still finding slower turnaround times (3-days) from a library within our own hub. Why is that? We
Ok, it is time for your questions.

33. Question:
Question: Now Courier. Now Courier has been the best service. All our delivery people have been great. Keep up the good job!
Always glad to hear it!
Ok, it is time for your questions.