1. Sponsored by OGOR Memphis
311 Phone Bank
Sponsored by
OGOR Memphis

2. Memphis City Services
The mission of Memphis 311 is to provide optimum customer service and a positive experience to both our internal and external customers. In order to create a more efficient local government, we provide accessible information about City services and also help agencies provide an effective response to service requests in a timely and accurate manner. We will engage citizens and customers with respect, honesty, courtesy, and knowledgeable assistance on every call.

3. Purpose and Mission of 311 Phone Bank
To alert the City of Memphis with the safety and aesthetic concerns of North Memphis via use of the City Services department.
To increase the safety and appearance of our North Memphis neighborhoods.
To bring attention to North Memphis.
To let the City of Memphis know that we care about where we live!

4. Qualifying Requests Accumulation of junk, trash, and debris
Open storage of material and furnishings
Excessive weeds, grass, trees, and shrubs
Street lights, power lines, and other MLG&W issues
Drain flooding
Garbage or Recycle pickup missed
Maintain signs or markings
Potholes
Recycle or garbage bin request
Sewer Backup
Vehicle Violations
Substandard home or business structures

5. FIRST ASKS!! Before you think about requesting a City Service…
Is this on your property or a neighbor’s? If a neighbor’s, have you consulted them first?
Will this result in a City service or Code Enforcement? (Remember Code Enforcements result in fines for the accused. We don’t always want our neighbors to pay!)
Do I have all the information? Location and issue? Possibly a picture?

6. Procedures
By Phone: Call 311 with issue category, description, location, and as many details as possible. (901)
Animal Control: Drain Maintenance: MLGW: or
Online Requests: go to have issue, issue category, location, description, and picture if available
APP Request: Smart Government App Memphis (iphone only)
** For all requests made, use “OGOR Memphis” as the contact .**

7. Follow-Ups
The City says that all online requests can be tracked online, but requests made by phone must be tracked by calling 311.
Using “OGOR Memphis” as a community agent will allow us to receive monthly reports of resolved city requests. This is how we will assess efficiency in our Phone bank project.
After seeing that requests will be resolved, encourage others to use the hotline!

8. 311 Phone Bank Dates May 25, 2016 3PM-5PM, Hollywood Branch Library
June 21, PM-5PM, North Branch Library
July 28, PM-5PM, Douglass Community Center
August 10, PM-5PM, New Chicago CDC
September 19, PM-5PM, Oasis of Hope Green House (Bickford)
November 18, PM-5PM, New Chicago CDC
December 16, PM-5PM, Vollintine-Evergreen