1. “One Call Does It All”

2. Norfolk Cares IMPACT Call Center

3. How Can I Report a Complaint or Make a Service Request? Dialing 664-6510 Monday through Friday 8:00 am – 5:00 p.m. Submitting an email to healthyneighborhoods@norfolk.gov healthyneighborhoods@norfolk.gov Submitting a request via Request Tracker on Norfolk.gov Submitting a concern through the Citizen Request Tracker app on you iPhone or iPad

4. Reporting Complaints or Requests Tips Abandoned/Inoperable Vehicles Is the vehicle on the street or on the property? Is the vehicle inoperable? Does the vehicle have expired inspection or license plates? Description of the Vehicle (if possible)

5. Reporting Complaints or Requests Tips Curbside Trash/Bulk out on Non Collection Day Address of Property where trash and/or bulk is located Type of Trash or Bulk Items at Location Missed Bulk Collections Must be called within 24 hours of missed collection Missed Recycling Collections Must be called within 24 hours of missed collection Missed Regular Trash/Missed Yard Waste Must be called within 24 hours of missed collection

6. Reporting Complaints or Requests Tips Trash and Debris Is the trash and debris on the property or at the curb? Is the trash and debris in the front, back or side yard? Can the trash and debris be seen from the public right of way?

7. Reporting Complaints or Requests Tips Tall Weeds and Grass Is the grass over 12”? Is the grass over 12” throughout the property? Is the grass located in the front, back or side yard? Can the grass be seen from the public right of way? Is the property occupied or vacant?

8. Reporting Complaints or Requests Tips Street Light Outages Are the lights one of the following? Completely Out? Blinking On and Off? Running in the Daytime? Damaged, Broken or Leaning? Do you have the 9-digit pole number? What is the closest address to the street light issue? What is the closest intersection to the street light issue?

9. Reporting Complaints or Requests Tips Street Light Outages Does your street light have one of the following pole wraps?