1. counts? What Assessing the Value of Non-Text Resources
Stephanie Krueger, Associate Director of Library Relations, ARTstor
Tammy S. Sugarman Associate University Librarian, Georgia State University
Santiago Calatrava
Milwaukee Museum of Art Quadracci Pavilion; detail of central atrium space with lake visible through windows
completed 2001
700 N. Museum Drive, Milwaukee, WI
117,000 sq. ft.
City, August 1, 2006 | Title | 1

2. Agenda Non-text multimedia usage at Georgia State
Resource provider perspectives: COUNTER & Example of ARTstor
Proposals for a way forward
Chicago: City Reference: proposed development of the City Center
Chicago (Ill.)
Architecture:Site--United States: Illinois--A.D
Reference
cities
harbors
City, August 1, 2006 | Title | 2

3. The GSU Perspective Collect Interpret/Analyze Apply Santiago Calatrava
Milwaukee Museum of Art Quadracci Pavilion; detail of central atrium space with lake visible through windows
completed 2001
700 N. Museum Drive, Milwaukee, WI
117,000 sq. ft.
City, August 1, 2006 | Title | 3

4. The GSU Perspective Due date stamp; Reshelving hashmarks
Circulation data from OPAC
E-journal statistics requests
E-journal statistics downloaded
COUNTER: journals, ebooks
Non-text resources? In IRs, image databases, audio databases
Single-point-access valuable, however, interesting to note that institutions are still delivering content to users in multiple systems. We’ll cover this in a bit more detail later on.
ARTstor usage significantly higher for those with hosted collections.
When ARTstor use increases, collection administrators can focus on creating more specialized content that is complimentary to what exists in ARTstor.
Robust end user tools for making active use of images is important, and we’ve heard from many that one of the reasons they like hosting is because ARTstor’s feature set is simple yet comprehensive enough for use in teaching
Integration important: Advance search, sorting, browsing
Ability to customize for local content also important: Image download size, Terms and conditions click-through
Remote hosting valuable: No additional software to install, configure or maintain

5. Why? Maximize limited resources Higher ed climate of accountability
User education, marketing
Single-point-access valuable, however, interesting to note that institutions are still delivering content to users in multiple systems. We’ll cover this in a bit more detail later on.
ARTstor usage significantly higher for those with hosted collections.
When ARTstor use increases, collection administrators can focus on creating more specialized content that is complimentary to what exists in ARTstor.
Robust end user tools for making active use of images is important, and we’ve heard from many that one of the reasons they like hosting is because ARTstor’s feature set is simple yet comprehensive enough for use in teaching
Integration important: Advance search, sorting, browsing
Ability to customize for local content also important: Image download size, Terms and conditions click-through
Remote hosting valuable: No additional software to install, configure or maintain

6. The challenges of adhering to COUNTER reports
The missing metric
Different terminology
New types of use
Measuring use beyond the measurable environment
Chicago: City Reference: proposed development of the City Center
Chicago (Ill.)
Architecture:Site--United States: Illinois--A.D
Reference
cities
harbors
City, August 1, 2006 | Title | 6

7. Required COUNTER reports for Release 3 of COUNTER code of practice for Journals and Databases
Journal Report 1: Number of Successful Full-Text Article Requests by Month and Journal
Journal Report 2: Turnaways by Month and Journal
Journal Report 5: Number of Full Text Article Requests by Year and Journal
Database Report 1: Total Searches and Sessions by Month and Database
Database Report 2: Turnaways by Month and Database
We collection administrators need more efficient means of updating their collection to truly meet faculty needs, however, the enormous variability that exists at the local level in several key areas impacts our ability to build tools that are broadly useful.
Source systems: cataloging
Metadata: schemas, flat/relational, cataloging practices (controlled values), character sets
Collection growth rate: volume of images to be added or changes to be made
Local infrastructure: bandwidth, availability of hardware, software, degree of tech-savvy or access to technical resources, number of people involved in the process (some have 1-person operations, others have distributed teams consisting of multiple people working on different tasks such as scanning, cataloging, loading into software)
We’re going to explore these challenges further with respect to tools development, so let’s take a closer look at the data we’ve gathered in these areas.

8. Non-Text Resources do not have Full-Text Articles (or Journals!)
Journal Report 1: Number of Successful Full-Text Article Requests by Month and Journal
Journal Report 2: Turnaways by Month and Journal
Journal Report 5: Number of Full Text Article Requests by Year and Journal
Database Report 1: Total Searches and Sessions by Month and Database
Database Report 2: Turnaways by Month and Database
We collection administrators need more efficient means of updating their collection to truly meet faculty needs, however, the enormous variability that exists at the local level in several key areas impacts our ability to build tools that are broadly useful.
Source systems: cataloging
Metadata: schemas, flat/relational, cataloging practices (controlled values), character sets
Collection growth rate: volume of images to be added or changes to be made
Local infrastructure: bandwidth, availability of hardware, software, degree of tech-savvy or access to technical resources, number of people involved in the process (some have 1-person operations, others have distributed teams consisting of multiple people working on different tasks such as scanning, cataloging, loading into software)
We’re going to explore these challenges further with respect to tools development, so let’s take a closer look at the data we’ve gathered in these areas.

9. The only COUNTER-compliant type of use for non-text resources: Search
Database Report 1: Total Searches and Session by Month and Database
We collection administrators need more efficient means of updating their collection to truly meet faculty needs, however, the enormous variability that exists at the local level in several key areas impacts our ability to build tools that are broadly useful.
Source systems: cataloging
Metadata: schemas, flat/relational, cataloging practices (controlled values), character sets
Collection growth rate: volume of images to be added or changes to be made
Local infrastructure: bandwidth, availability of hardware, software, degree of tech-savvy or access to technical resources, number of people involved in the process (some have 1-person operations, others have distributed teams consisting of multiple people working on different tasks such as scanning, cataloging, loading into software)
We’re going to explore these challenges further with respect to tools development, so let’s take a closer look at the data we’ve gathered in these areas.

10. …but the majority of ARTstor’s use comes from Image Requests, not Search
We collection administrators need more efficient means of updating their collection to truly meet faculty needs, however, the enormous variability that exists at the local level in several key areas impacts our ability to build tools that are broadly useful.
Source systems: cataloging
Metadata: schemas, flat/relational, cataloging practices (controlled values), character sets
Collection growth rate: volume of images to be added or changes to be made
Local infrastructure: bandwidth, availability of hardware, software, degree of tech-savvy or access to technical resources, number of people involved in the process (some have 1-person operations, others have distributed teams consisting of multiple people working on different tasks such as scanning, cataloging, loading into software)
We’re going to explore these challenges further with respect to tools development, so let’s take a closer look at the data we’ve gathered in these areas.

11. The Missing Metric: Non-Text Full-Content Unit Request
For non-text media
Images, Audio, Video
Full-Content Unit
Non-Text Equivalent of Full Text Article
Request
View, Download, Print, …and Stream?
Jefferson, Thomas,
Hopkins, Alden.
University of Virginia. Garden behind Pavilion V
1898.
Charlottesville, Virginia.
City, August 1, 2006 | Title | 11

12. Different Terminology
What about Optional Journal Report 3?
We collection administrators need more efficient means of updating their collection to truly meet faculty needs, however, the enormous variability that exists at the local level in several key areas impacts our ability to build tools that are broadly useful.
Source systems: cataloging
Metadata: schemas, flat/relational, cataloging practices (controlled values), character sets
Collection growth rate: volume of images to be added or changes to be made
Local infrastructure: bandwidth, availability of hardware, software, degree of tech-savvy or access to technical resources, number of people involved in the process (some have 1-person operations, others have distributed teams consisting of multiple people working on different tasks such as scanning, cataloging, loading into software)
We’re going to explore these challenges further with respect to tools development, so let’s take a closer look at the data we’ve gathered in these areas.

13. Issues with Journal Report 3
It’s optional
Organized by Journal and Publisher
Requires ISSN numbers
“Page Type”?
Definition of non-textual resource:
“Non-textual material that is published in an online journal, book, or other publication that is associated with a full text article, encyclopedia entry or other textual material”
We collection administrators need more efficient means of updating their collection to truly meet faculty needs, however, the enormous variability that exists at the local level in several key areas impacts our ability to build tools that are broadly useful.
Source systems: cataloging
Metadata: schemas, flat/relational, cataloging practices (controlled values), character sets
Collection growth rate: volume of images to be added or changes to be made
Local infrastructure: bandwidth, availability of hardware, software, degree of tech-savvy or access to technical resources, number of people involved in the process (some have 1-person operations, others have distributed teams consisting of multiple people working on different tasks such as scanning, cataloging, loading into software)
We’re going to explore these challenges further with respect to tools development, so let’s take a closer look at the data we’ve gathered in these areas.

14. The Bottom Line
The e-journal, text- based world uses different metrics and terminology and has different frameworks that need to be modified for fully non-text resources
Jefferson, Thomas,
Hopkins, Alden.
University of Virginia. Garden behind Pavilion V
1898.
Charlottesville, Virginia.
City, August 1, 2006 | Title | 14

15. Measuring new types of use
We collection administrators need more efficient means of updating their collection to truly meet faculty needs, however, the enormous variability that exists at the local level in several key areas impacts our ability to build tools that are broadly useful.
Source systems: cataloging
Metadata: schemas, flat/relational, cataloging practices (controlled values), character sets
Collection growth rate: volume of images to be added or changes to be made
Local infrastructure: bandwidth, availability of hardware, software, degree of tech-savvy or access to technical resources, number of people involved in the process (some have 1-person operations, others have distributed teams consisting of multiple people working on different tasks such as scanning, cataloging, loading into software)
We’re going to explore these challenges further with respect to tools development, so let’s take a closer look at the data we’ve gathered in these areas.

16. Rich online environments support new types of use
We collection administrators need more efficient means of updating their collection to truly meet faculty needs, however, the enormous variability that exists at the local level in several key areas impacts our ability to build tools that are broadly useful.
Source systems: cataloging
Metadata: schemas, flat/relational, cataloging practices (controlled values), character sets
Collection growth rate: volume of images to be added or changes to be made
Local infrastructure: bandwidth, availability of hardware, software, degree of tech-savvy or access to technical resources, number of people involved in the process (some have 1-person operations, others have distributed teams consisting of multiple people working on different tasks such as scanning, cataloging, loading into software)
We’re going to explore these challenges further with respect to tools development, so let’s take a closer look at the data we’ve gathered in these areas.

17. Measuring Use beyond the measurable environment
82% of faculty use ARTstor for instruction in the classroom
72% use PowerPoint to display images during lectures
Jefferson, Thomas,
Hopkins, Alden.
University of Virginia. Garden behind Pavilion V
1898.
Charlottesville, Virginia.
City, August 1, 2006 | Title | 17

18. Case Study in Faculty Use: Which activities are tracked
Activity
Tracked in ARTstor usage?
1. Search, view and download images
Yes
2. Arrange images in PowerPoint presentation No
3. Give lecture using PowerPoint presentation
4. Load PowerPoint presentation to Blackboard for student study
5. Use the same PowerPoint lecture the following semester
We collection administrators need more efficient means of updating their collection to truly meet faculty needs, however, the enormous variability that exists at the local level in several key areas impacts our ability to build tools that are broadly useful.
Source systems: cataloging
Metadata: schemas, flat/relational, cataloging practices (controlled values), character sets
Collection growth rate: volume of images to be added or changes to be made
Local infrastructure: bandwidth, availability of hardware, software, degree of tech-savvy or access to technical resources, number of people involved in the process (some have 1-person operations, others have distributed teams consisting of multiple people working on different tasks such as scanning, cataloging, loading into software)
We’re going to explore these challenges further with respect to tools development, so let’s take a closer look at the data we’ve gathered in these areas.

19. So what is to be done?
Chicago: City Reference: proposed development of the City Center
Chicago (Ill.)
Architecture:Site--United States: Illinois--A.D
Reference
cities
harbors
City, August 1, 2006 | Title | 19

20. New Standards, and Education
Develop New COUNTER standards for non-text resources
Work with other non-text resource providers (image, audio and video)
Work with COUNTER
Raise awareness, encourage dialogue about appropriate role of usage data
Chicago: City Reference: proposed development of the City Center
Chicago (Ill.)
Architecture:Site--United States: Illinois--A.D
Reference
cities
harbors
City, August 1, 2006 | Title | 20

21. What a non-text resource COUNTER report might look like
1.a: Collection Report 1 (Equivalent to Journal Report 1)
Collection Report 1
Number of successful non-text full content unit requests by month and collection
<Criteria>
Date Run:
yyyy-mm-dd
Content Provider
Platform
Jan-09
Feb-09
Mar-09
YTD Total
Total for all collections
Platform Z
600
1023
1035
2658
Collection AA
Provider X
300
400
234
934
Collection BB
200
500
567
1267
Collection CC
Provider Y
100
123
457
We collection administrators need more efficient means of updating their collection to truly meet faculty needs, however, the enormous variability that exists at the local level in several key areas impacts our ability to build tools that are broadly useful.
Source systems: cataloging
Metadata: schemas, flat/relational, cataloging practices (controlled values), character sets
Collection growth rate: volume of images to be added or changes to be made
Local infrastructure: bandwidth, availability of hardware, software, degree of tech-savvy or access to technical resources, number of people involved in the process (some have 1-person operations, others have distributed teams consisting of multiple people working on different tasks such as scanning, cataloging, loading into software)
We’re going to explore these challenges further with respect to tools development, so let’s take a closer look at the data we’ve gathered in these areas.

22. Discussion
Chicago: City Reference: proposed development of the City Center
Chicago (Ill.)
Architecture:Site--United States: Illinois--A.D
Reference
cities
harbors
City, August 1, 2006 | Title | 22