1. Introductory School Representation Training
Class Representatives and Associate Presidents
Introductory School Representation Training

2. Ice Breaker
Introduce yourself to your group, including what your studying;
Answer two questions:
Would you rather go without television or fast food?
Be stranded on a deserted island alone or with someone you don’t like?

3. Learning Outcomes Your Experience Student Feedback Opportunities
4 Key stages
Representation Structure
Student Learning Experience
Finding solutions
ABCDE of Feedback
Advice

4. Your Experience a great learning experience?
What makes…
a great learning experience?
a bad learning experience?

5. Student Feedback Opportunities
Informal feedback
Module survey
National Student Surveys
Programme Review
Student Staff Liaison

6. Using feedback opportunities
You don’t have to wait for meetings.
Get to know your classes timetable so you can see any potential problems/issues.
Read your Course Handbook – helps to know what you should be getting
Talk to the other reps to find out their experience.

7. 4 Key Stages: Feedback Loop
Stage 1 is to engage your classmates and representatives
Stage 2 collate and feedback their views and opinions
Stage 3 help come up with solutions
Stage 4 feedback to your colleagues (complete the loop!)
* Chair meetings

8. Feedback Loop: SPARQS

9. Representation Structure: School
Module/Programme
Discipline
School
School President
Class Reps
Associate President
Student Staff Liaison Committee (SSLC)
School Board
Learning and Teaching Committee

10. School Presidents Social Sciences - Catherine Allan (Pres)
- Laura Mcclinton (Co-Pres)
- Chris Mcintyre (Co-Pres)
- Elliot Shaw (Co-Pres)
Science and Engineering
- Ellen Brooks
Humanities
- Rachel Mains
Life Sciences
- Sherie George

11. School Presidents continued
DJCAD
- Charlie Kleboe-Rogers
Nursing and Health Sciences
- Gary Lawson
SRC Reps
Medicine
- Rachel Logan
Dentistry
Conor McCloskey

12. Representation Structure: Students’ Association
Student Representation Council (SRC)
DUSA Executive
School Presidents
SRC Councillors
DUSA Media
Hall Reps
Class Reps/Associate President Feedback

13. Key qualities of a student rep
Student Reps are important to improving the student learning experience on campus.
What do you think are the important qualities in a student rep? Discuss and list.

14. How are you going to do your job?
What’s the best way to let students know who you are?
At key intervals collate their feedback?
Tell your fellow classmates what’s happening?

15. Student learning Experience: SPARQS

16. Finding Solution Effect How will it benefit students? Solution
What can solve the problem?
How is it harming student experience?
Cause
Why is it happening?

17. ABCDE Feedback: SPARQS
Accurate
Based on evidence
“I have spoken to my class and (17/20) we agree that we need more practical work on …. This will help us …”
Balanced
Provide positive as well as negative
“The course materials are very helpful for the majority of the class but there are too many deadlines to close together and not enough time revise.”
Constructive
Provide a solution
“The class would like to see a review of the course as there is repetitive content between the modules. Would you be willing to do this?”
Depersonalised
Focus on the issue not the person
“We discussed this and we believe that assessments are being returned to late for us to learn from our mistakes.”
Effective
Needs to result in a change

18. Feed it back How would you present your feedback?
Work with your group and use the ABCD approach.
Come up with statements you would use in providing feedback.

19. Emails Good email writing: What is your purpose?
Stay on track (don’t waffle)
Be specific as possible
If angry, give benefit of doubt
Don’t be afraid to ask for clarification
Proof read

20. Meetings! Attending Need to participate Know when, where and why
Know what you want
Who sits on the group?
Agenda – read it and add to it
Read the papers
Take notes/evidence
Don’t hijack and ambush
Remain respectful
Carry on outside of meeting
Chairing
Know your remit and rules and use them
Know the topics on the agenda
Be approachable and encouraging
Be fair but keep the meeting moving
Atmosphere can be set by the chair
Work in collaboration

21. Support Services Student Services Enquiry Centre at the Union
Accommodation
Student Records
International Support
Money issues
General wellbeing/support etc.
CASTLE
Academic Skills
Digital Literacies
Numeracy
Enterprise Module
Careers Service
Advice and Guidance
Career Modules

22. DUSA Services DUSA Student Representation
Academic Representation (appeals)
Housing advice (non-University)
Welfare campaigns
Night bus and Taxi Scheme

23. Tools Feedback Form

24. SRC Online

25. Contact details
Vice President Representation: Liam Graham
Democratic Support and Policy Coordinator: Stewart Squire

26. Learning Outcomes Your Experience Student Feedback Opportunities
4 Key stages
Representation Structure
Student Learning Experience
Finding solutions
ABCDE of Feedback
Advice