1. - “Click to Call” - Screen Pop - Outbound Campaign Management … embedded in Microsoft Dynamics CRM

2. Key Functionality Screenpop the customer record with incoming call
Reduced call handling time
CSR’s are aware of who is calling –superior customer service
Automatic entry of call record in CRM- call history per contact
Call Controls embedded in the CRM
Call answer, call transfer, in call timers available as part of the CRM screen
Internal customised directory available to ease of transfer.
“click to dial” functionality on any telephony number within the CRM
Dashboards and reporting
A suite of CRM dashboards provide full real time activity information
All call statistics are stored in the CRM database providing a historical view of call activity

3. Key Benefits Improve call completion rate Control outbound operations
Up to 100% agent productivity improvements
Control outbound operations
Management reporting on all inbound & outbound activity
Energise your agents
Less repetitive actions, more results, less staff turnover
All embedded in Microsoft Dynamics CRM

4. Dynamics Telephony Toolbar
Dynamics Telephony toolbar blends beautifully,
and actually results in MORE space for Dynamics CRM
Dynamics CRM with NO Dynamics Telephony

5. Embedded Telephony Controls
Inbound Call Controls and screen pop

6. Custom Call Outcomes
Tracked & reported in the CRM

7. Call Activity Dashboards
CRM Dashboards show call activity

8. Dynamics CRM embedded Dialer
Create an outbound campaign with just 2 clicks

9. Dynamics CRM Queues
Shared lists of contact/account/lead/phone-call entities that
Dynamics Telephony feeds to teams of users via our Progressive Dialer
SOURCES
Web Leads
box
Marketing Lists
Renewals
Collections
Dynamics CRM Queues
Agent Teams
marketing
sales
admin

10. Email: e.steede@dynamicstelephony.com
Contact: Eddie Steede
Tel:    +1 (603)    
Website: