1. Lecture 10 - Business Information Systems: Electronic Business Systems II

2. Supply Chain Management
Links key business processes with Suppliers, Customers, and Partners
Location and timely movement of materials
Location and timely movement of information
How can we create an efficient end to end system to ensure that products have a maximal profitable effect on the business
What are the pressure points in a supply chain?

3. Points of Complications/Failures in Supply Chain Management
Internal systems
Controls
Communication
Triggers
Warehousing
External systems
Customer
Supplier
Partners
Interfacing systems

5. Transaction Processing Systems

6. Transaction Processing Systems
A transaction is an event/occurrence in
Sales
Purchasing
Depositing
Withdrawing
Etc.,

7. Transaction Life Cycle
Data Entry (multiple and different ways)
Scanning
Sensors
Typing
Transaction Processing (Depends on purpose)
Batch processing
Real time processing
Database Update
Maintained as accurate and consistent
Report Generation
Different perspectives
Inquiry

8. Enterprise Collaboration

9. Enterprise Collaboration
Why Enterprise Collaboration
Get the best way of communicating information
Breaking down of silos of information and knowledge
Effect efficiency and speed in decision making
Have an overview of one’s responsibilities

10. Enterprise Collaboration
Environments of collaboration
Intranet
Extranet
Internet
(Social Media)

11. Enterprise Collaboration Tools
Tools for Electronic Communication
Telephone
Instant Messaging
Voice Mail
Faxing
Web publishing
Paging
Project Planning and Collaboration Platforms
Social Media

12. Enterprise Collaboration Tools
Tools for Electronic Conferencing
Voice Conferencing
Data Conferencing
Video Conferencing
Discussion Forums
Chat Systems
Electronic Meeting Systems

13. Enterprise Collaboration Tools
Tools for Collaboration
Calendars and Schedules
Sharable calendars
Multiple
Accessible across devices
Task and Project Management
Document Sharing
Examples, Google Drive; One drive ?
Knowledge Management
Video conferencing

14. Marketing Systems

15. Marketing Systems CRM Sales dashboard Customer feedback
Geographical coverage
Electronic media tracking system
Complaints management

16. Marketing Systems Interactive Marketing
Targeted Marketing – We know who you are, where you are, what you are, who you associate with, when you associate
Web marketing (How is one behaving on the web)
Context - Where are you looking for information (e.g., DELTA then advertise beer)

17. Marketing Systems Target Marketing (continued) Social networks
Groupings
Associations
Where are you accessing it
Which Social Networks are you accessing
What time are you accessing them

18. Automated Manufacturing Systems

19. Human Resources Systems
Staffing
Tracking
Recruitment and Selection
Training and Development
Training
Succession Planning
Compensation and Administration
Performance Management
Industrial Relations

20. Enterprise Resource Management Systems
Business Information Systems - Electronic Business

21. Enterprise Resource Management
The backbone of all business transaction within an enterprise.
An attempt to seamlessly integrate various and varying business units
Enterprise wise transaction management.
Sales Order Management
Inventory Management and Control
Production
Distribution
Finance
Business Information Systems - Electronic Business

22. ERP – “Interaction View”
Sales
Inventory
Production
Distribution
Finance
Business Information Systems - Electronic Business

23. Business Information Systems - Electronic Business
ERP - Benefits
Seamless integration  Quality and efficiency
One stop shop, same team, same platform  Decreased Costs
Overlap of functions, similarity of interfaces for all units  Improved Decision Support
Removal of silos due to overlaps, flexible structures  Enterprise Agility
Business Information Systems - Electronic Business

24. Business Information Systems - Electronic Business
ERP - Pitfalls
Weak components in ERP
Ownership
IT Driven
Business Driven
Fit for purpose (ERP guys say their products are meant for all situations)
Involvement of all stakeholders (almost to shop-flow level)
Lack of adequate training
Over-reliance on consultants - How can a key business component belong to external persons
Misaligned expectations – (we have solution to all our problems mentality)
Business Information Systems - Electronic Business