1. James Zhang Andrew Hau Ansherina Ang Marisabel Ovando
Strathcona Hotel
James Zhang
Andrew Hau
Ansherina Ang
Marisabel Ovando

2. Strathcona Hotel General Information First opened in 1945
Strathcona Hotel is associated with two companies which are North Hamptons and Silver Hotels. There are Strathcona Hotels in other Canadian cities too but they are all managed by independent management companies.
CAA ratings system
Strathcona Hotel uses trip advisor and expedia ratings and comments to receive feedbacks from guests

3. Location In front of Union Station Air Canada Cn Tower Rogers Center
Habour Front
Sony Performing Arts Centre
If anyone is a food lover, there are numerous numbers of high-rating restaurants in the area, all in walking distance
Location

4. Competition
Downtown Hotels
Pubs

5. Chain of Command Benefits of being an independent
and small organization.
50 employees with seven departments.
Narrow/ Tall Span of control.
Housekeeping is the largest department
Sales and Human Resource/ Accounting being the smallest department.

6. Controller & Human Resources
Chain of Commands
General Manager
Housekeeping manager
Housekeeping
Front Desk Manager
Front Desk
Sales & Marketing
Interns
Controller & Human Resources
Accounting Intern
Food and Beverage
Sous Chef
Servers
Maintenance Manager
Maintenance

7. Accommodations

8. Accommodations
Strathcona has 11 types of rooms. Two types of executive rooms.
Economy Rooms- ONLY Single bed. Typical for one night stay (business)
Lowest priced rooms.
Perks and Highlights- Majority of amenities are small and practical, basic accommodations
Smart Rooms- Two twin, one double, two double, one queen, one king
Considered an upgrade from economy rooms.
Perks and Highlights- Desk, Television with cable, phone with voice mail, hair dryer, iron/ironing board, etc.

9. Accommodations- Executive
Executive Rooms- One queen, one king, two double, two queens.
These are considered the mid-level rooms.
Perks and Highlights- Flat screen tv, satellite cable, larger washrooms, climate control air conditioning
Executive Suite
Considered the most lavish rooms
Perks and Highlights- Glass showers, marble floors, Swiss products ( lotion, shampoo, sanitizer), personal safe, complimentary newspaper, central air system and controls.

10. Human Resource

11. Human Resources
Most significant department in many regards can be considered the front desk department.
Small Hotel equals more efficient work.
Green initiatives-They were one of the first hotels in Toronto to have a completely non-smoking property
They purchases environmentally friendly light bulbs, recycling bins, installed low flush toilets and low pressure showers
Note-worthy thing this hotel provides is soap and shampoo dispensers instead of bars of soap and small shampoo bottles

12. Highlights Independent Hotel- Has more flexibility.
Location- Prime Location
Affordable Room Rates- Competitive Advantage
Green Initiatives